Easyhotel Lisbon
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R. De Santa Marta 60, Lisbon 1150-006 Portugal
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
Room & Suite (19)
Bathroom (6)
About
#223 of 290 hotels in Lisbon
Full view
Property amenities
Wifi
Baggage storage
Non-smoking hotel
Room features
Air conditioning
Private bathrooms
Cable / satellite TV
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
182Restaurantswithin 0.5 km
31Attractionswithin 0.5 km
Contact
R. De Santa Marta 60, Lisbon 1150-006 Portugal
Name/address in local language
Getting there
Marquês de PombalLisbon Metro5 min
AvenidaLisbon Metro7 min
Car HireSee all Lisbon car hire
133Reviews9Q+A4Room tips
Reviews
Traveller rating
- 29
- 51
- 24
- 11
- 18
Time of year
Traveller type
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Does not respond after being paid for reservation, despite having several guidelines promising action regarding recent lockdowns in form of rebookings and refunds. Already filed a complaint with Portuguese authorities (ASAE), will never deal with these people again.
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First of all I'd like to say that the hotel is very clean and modern looking and looks just like in the pictures. The location is great and the price was even better. I paid $165 Canadian dollars for 3 nights. It is very no frills but I knew that going in and really just wanted a clean, modern, well located place to stay. We paid 10 euros for early checkin at 2pm which was fine and we knew that before arriving. The ladies working the front desk were extremely nice and welcoming and checked my partner and I in very quickly. Wifi and TV are now included in the price. The Bad: Upon arriving to my room I opened the curtains and immediately noticed the wall on both sides filled with mold. I left the room and headed back downstairs to let the staff know and ask for a different room. I have an extreme allergy to mold in large quantities. They apologized many times and went to check other rooms. I waited 1 hour for them to come back and tell me that unfortunately all of their rooms in the hotel have mold. I was horrified. I mean, I know the price is low but that is just unacceptable. How can all of your rooms except one have a mold problem?! That is extremely dangerous for guests even if they do not have allergies. It's not just a little bit of mold either, it is A lot. I have attached pictures They then proceeded to give me a refund after I declined staying in their only room that didn't have mold. The refund took 1 hour to process since I pointed out that they only gave me 3/4 of my refund and there was still some money missing. They were unaware of how to get this money back from hotels.com I left there after 2.5 hours still not receiving my full refund. Now, I'm expected to call hotels.com and figure it out. The staff offered to help me find another hotel which was nice but I ended up just finding my own accommodations. I am so disappointed with how this whole thing turned out. If you are okay with staying in a place with every room moldy except one, then stay here. It is modern, staff are friendly, room is not as small as I thought it would be (room 306), clean (besides the mold) and it is located about 5 minutes walking to marques de Pombal metro station.…
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Stayed for 3 nights with a friend,the location of the hotel was great and In a nice area of Lisbon, Aluf at reception was very helpful,the hotel is very clean and Would definitely stay here again.Great value for money.
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Worst experience of my life. There is no Air-condition in the room even when its so warm. Can’t open your window to breathe. Front desk is not ready to help at all. I suggest to stay away from this hotel. Not worth a penny. Terrible!
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Hotel close to Metro with nice restaurants around. Our room for 3 persons was big enough and clean. Check im at 3pm, but we could leave our luggage for 2.5€/bag at the hotel during visiting the city. Check out was at 10am (option late check out for €10) We can recommend this hotel for a short city trip M & E & S (girls trip).
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Responded 17 Nov 2019
Dear ELA-manuela, Thank you for taking your time to give us your feedback. We are very happy you have enjoyed your stay and the minimalist but practical con-cept of our hotel. Here at easyHotel Lisbon, we work hard every day to maximize the satisfaction of our guests. For us all customers deserve 5* service even in a low cost hotel! We hope you enjoyed our beautiful city and everything it has to offer. You will always be welcomed here. Kind regards. Marcelo - easyHotel Lisbon Quality Manager
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Wifi is €5 per day. Don't know about TV or baggage store. They provided a price list in the room so that should be available if you contact them directly.
If I recall correctly, the charge is 5€ for one room(in our case,two people).
Sorry if it’s wrong, but I remember that I thought the charge was not so expensive.
12
"Get a twin and not a double. They will be pushed together and give you the extra room."Read full review
PRICE RANGE
€33 - €69 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
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Claim Your Listing Frequently Asked Questions about Easyhotel Lisbon
Which popular attractions are close to Easyhotel Lisbon?
Nearby attractions include Scapers (0.5 km), Medeiros e Almeida Museum (0.5 km), and Puzzle Room (0.3 km).
What are some restaurants close to Easyhotel Lisbon?
Conveniently located restaurants include Royal Spice Restaurante, Ola Nepal, and Unique Sushi Lab.
Are there any historical sites close to Easyhotel Lisbon?
Many travellers enjoy visiting Mosteiro dos Jeronimos (6.0 km), Castelo de S. Jorge (1.8 km), and Panteao Nacional (2.2 km).