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Pestana Palace Lisboa Hotel & National Monument

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Pestana Palace Lisboa Hotel & National Monument
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1,671 Reviews from our TripAdvisor Community

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Showing 830: English reviews
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Washington DC, District of Columbia
Reviewed 3 days ago NEW

great place and staff, highly recommended. Every room is special, the breakfast is nice, the ambience is superb. It is quiet to sleep as well. I need to complete 200 words to submit and do not have the time!

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Thank rober2gabriel
Hong Kong, China
Reviewed 3 days ago NEW

I loved this hotel -- it is an historic landmark with a spectacular garden. You cannot beat if for peace and serenity. It is outside of the central area but not difficult to access by tram, taxi or hotel shuttle. The staff serving the delicious breakfast were particularly attentive and caring. Main drawbacks are the rooms are a little dated...

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Thank jesterlives
Leeds, United Kingdom
Reviewed 5 days ago NEWvia mobile

Just stayed a week at this wonderful hotel. The staff couldn't be more helpful. Room, gardens, spa, breakfast all top rate; BUT please read my review of the Restaurant Valle Flor (disappointment would be a great understatement).

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Thank sapdon
Zagreb, Croatia
Reviewed 6 days ago NEW

Beautiful place and the environment. Good rooms. Slightly away from the center and events. Staff is generaly good. Maybe they are to "agresive" somethimes in trying to be polite, but nothing crucial. Like to return to place without busines obligation.

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Thank Dubravko P
Vienna, Austria
Reviewed 1 week ago

accomodation, service, dining, breakfast & bar on top level. a beautiful park with pool & spa completes an outstanding stay. room was fine, cleaning accurate - problems, like broke down room safe, were handled polite and quick.

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Thank marcus02
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear marcus02, thank you so much for your kind review and for sharing your experience. Your feedback is very important for us and we look forward to receive you again. Sincerely,

Sofia, Bulgaria
Reviewed 1 week ago

The hotel is great, very beautiful building. Not situated in the historic center but easily reachable by taxi or public transport. Taxis are rally cheap. However the room was noisy and I couldn't sleep 2 nights in a row= I called the reception several times but they did nothing about it. Breakfast was great,very delicious and great variety of food...

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Thank irinatsekovai
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear irinatsekovai, thank you for taking time to share your experience and your concerns; your feedback is very important for us. We do hope to welcome you again in the near future. Sincerely,

Barnsley, United Kingdom
Reviewed 1 week ago

The hotel is just amazing, the gardens are beautiful and the staff cannot do enough for you. Conceige are just the best ever. Thank you for looking after us so incredibly well we felt extremely special. Cannot fault this hotel looking forward to our next visit.

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Thank Holiday2015
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Holiday2015, thank you so much for sharing your experience at Pestana Palace Lisboa. It is a pleasure to read that our service provided you a wonderful stay in Lisbon. I will share your comments with the hotel team. We look forward to receive you again. Best regards,

Dumfries, United Kingdom
Reviewed 1 week ago

My wife and I had a wonderful break at the Pestana Palace.It is a little oasis of peace and quiet in a vibrant city. My only suggestion to those considering this Hotel is do it - you will not be disappointed

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1Thank Tom M
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Tom M, thank you for sharing your experience ate Pestana Palace Lisboa, we are happy to know that our service provided you a wonderful experience in Lisbon. We look forward to receive you again. Sincerely,

Wijchen, The Netherlands
Reviewed 2 weeks ago

What a privilege to stay and work at such a national monument. The main building never ceases to amaze you, staff, food and beverages are absolutely top. Working facilities are cool too. Restaurant we did not use.

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Thank jvree
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear jvree, thank you so much for your kind review; it is a pleasure to receive positive feedback from our guests. We look forward to receive you again. Sincerely,

Seabrook Island, South Carolina
Reviewed 3 weeks ago

We loved this hotel. We should have asked for a softer mattress as that was the only real issue. It is on the flight path but then so is all of Lisbon! Otherwise it's in a lovely quiet area and a cab into the centre was only 7 Euro

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Thank kimboandpenno
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear kimboandpenno, Thank you for taking the time to tell us about your stay at Pestana Palace Lisboa. We hope that you will give us the opportunity to serve you again in the future. Sincerely

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 

Additional Information about Pestana Palace Lisboa Hotel & National Monument

Address: Rua Jau 54, Lisbon 1300-314, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: RM872 - RM1,452 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palace Lisboa Hotel & National Monument 5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace
Hotel Style:
#3 Business Hotel in Lisbon
#8 Spa Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#26 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Palace Lisboa Hotel & National Monument staff and other travellers.
21 questions
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Questions? Get answers from Pestana Palace Lisboa Hotel & National Monument staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a garden view”
 of 5 bubbles jesterlives, 27 Mar 2017 | Read review
“Luxury, but depends on the time of the year. We got good rates because of off season”
 of 5 bubbles Slyke18, 11 Feb 2017 | Read review
“Make sure you keep a copy of everything that you request at booking. The best view is their garden view”
  • Not 5-star standards in todays world
  • one bottle of water. thats it.
  • Sink is too small
  • Desktop screen made a TV. Too small
  • Curtains dont cover the entire window. Llots of light entering the room even if curtains are clo
  • Thats their king-size bed (connected two single beds)
 of 5 bubbles jamilj2013, 8 Feb 2017 | Read review
“stay in the historic building!”
  • balcony!
  • lovely corner of the room!
  • living room of the suite!
  • classic!
  • bed!
  • the view outside the room is amazing!
 of 5 bubbles fox_yue_hu, 15 Jan 2017 | Read review
“Nothing to say or recommend any this hotel”
  • Blood we found on the pillows
  • This is how disgusting the bathrooms are
 of 5 bubbles rfazilat, 4 Jan 2017 | Read review
5 of 5