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Hotel Excelsior

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Hotel Excelsior
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282 Reviews from our TripAdvisor Community

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Showing 39: English reviews
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Cardiff, United Kingdom
Reviewed 8 January 2017

My Husband & I stayed here New Year's Eve .check in is stated as two o'clock we Arrived early & was given a room straight away but it hadn't been cleaned from previous guests but this was sorted within a couple of hours we just left our bags & went to explore.I'm not sure it's a 3 star hotel but...

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Helpful?
Thank goodyhoo
Kiev, Ukraine
Reviewed 28 December 2016

Very good location. Close to the Marquis de Pombal metro station. All city central part in foot distance. Upper floors have a good view. My room had a view of the office building. Breakfast in hotel is good. Sorry, it's no delicious yogurt, salmon, etc. Just good breakfast. Furniture in the rooms wants to be updated, bathroom furniture, tiles wants...

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Thank namesmile
Reviewed 14 November 2016

Placed nearby main Lisbon streets to start visiting, Excelsior gave us a good overall service along with kindful staff attention. We could park our car in one of some reserved places for it, and taste a good breakfast in the average equipped buffet. Bedroom included all the necessary amenities too, so we'd return to Excelsior if (as in the case)...

Review collected in partnership with Muchoviaje
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Thank PYC I
Calgary, Canada
Reviewed 10 November 2016

Imagine when i arrived from the airport in the evening to check-in to hear from the receptionist, that they canceled my booking. Their excuse was that my credit card got cancelled. However I used it an hour later at an other hotel and it worked perfectly! What made me suspicious that they said, sorry no other rooms are free; so...

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Thank Martin E
Tel Aviv, Israel
Reviewed 9 November 2016

The hotel is located in a central location which is great. Breakfast is very poor and no vegetables at all. Comfortable beds and large rooms. The staff was mostly fine except for one receptionist. value for money it's good.

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Thank rubiashkenazi
Brussels, Belgium
Reviewed 11 October 2016

I lost my wallet in a night in my room, and there wasnt anything for loosing. it must be stolen from room at night. I have asked when i know there wasnt my wallet they said there is not anything. I informed police about it.

Review collected in partnership with Amoma.com
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Thank Agil M
Reviewed 10 October 2016

Excellent location but everything else very very poor. No comfort, badly needs refurbishing, noisy, air con but no remote controls to put it on. Room service advertised but no room service available. Breakfast ---- no fresh fruit, yougurt, no choice of fruit juice and no fresh milk . All these I would expect at a 3* hotel

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Thank Liz P
Porto, Portugal
Reviewed 29 September 2016

Very well located (near the subway station at Marquês de Pombal), clean and comfortable rooms, and great service. The only problem is the breakfast that does not offer a wide variety, only coffee, milk, bread, cheese, ham, egg, and an artificial juice.

Review collected in partnership with Amoma.com
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Thank Marckelson S
Memphis, Tennessee
Reviewed 9 July 2016 via mobile

Great location; good service; reasonable cost; decent but limited breakfast; easy check-in/check out; nice room; 20 minute walk to waterfront (which is fabulous); staff helpful and accommodating; wifi very good (needs more electrical outlets in rooms); clean, safe; near many cafes/restaurants/upscale shopping ---would stay again, and will on my return to an exceptionally friendly city.

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Thank rlayneh
Sydney
Reviewed 30 January 2016 via mobile

This hotel is well located in a quiet street close to the Marques de Pombal metro. Everything about the hotel is acceptable, but it sets it's standards low when it could achieve so much more. Rooms are clean and functional, but small, bland and worn. The staff seem disinterested, though polite. The wifi was not reliable, fading in and out...

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Helpful?
Thank Brian L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hotel Excelsior

Address: Rua Rodrigues Sampaio 172 | Coração de Jesus, Lisbon 1150-282, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: RM218 - RM668 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Excelsior 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Excelsior Hotel Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Excelsior staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inspect room before acceptance at booking in”
 of 5 bubbles 266lizp, 10 Oct 2016 | Read review
“I was staying at the apartment 511 which was perfect. I believe the hotel does not have problems with noise.”
 of 5 bubbles marckelsons, 28 Sep 2016 | Read review
“Take triple room”
 of 5 bubbles honeymneh, 7 Jan 2016 | Read review
“On sixth floor. Great view and has a balcony.”
 of 5 bubbles AlanH20131991, 1 Jan 2016 | Read review
“Choose another hotel”
 of 5 bubbles 307ruiv, 22 Dec 2015 | Read review
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