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HF Fenix Urban

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#89 of 247 Hotels in Lisbon
Certificate of Excellence
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1 room 2 adults 0 children
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HF Fenix Urban
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1,251 Reviews from our TripAdvisor Community

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Showing 305: English reviews
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Johannesburg, South Africa
Reviewed yesterday NEWvia mobile

This was my first visit to Lisbon and the hotel was my 2nd choice after my first choice was booked solid. It was convenient - nearby to where hop on / off tour busses leave from, elcortesingles was in short walking distance and some decent restaurants. Staff were friendly, rooms were clean - I had booked a double comfort so...

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Thank HoneyGhany
Batu Gajah, Malaysia
Reviewed 4 days ago NEW

Located near the central area, this hotel can be regarded as strategic. The subway is nearby. Breakfast is good but come early to avoid the big crowd. Anyway, no matter how busy it was always possible to find seats.

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Thank SAS3812
Hemel Hempstead, United Kingdom
Reviewed 2 weeks ago

Just returned from a lovely 3 night stay at the Fenix Urban. We were a party of 10, and I must say I found all of the staff, including reception vey professional and polite. The hotel and rooms were spotlessly clean. The breakfast was great, with lots of choice, the fresh fruit was amazing. The hotel is ideally situated, the...

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1Thank Sandra B
Wimborne Minster, United Kingdom
Reviewed 4 weeks ago

I can't understand how this is a 4 star hotel. The rooms are quite small, with a small window and there don't seem to be any special facilities. If you have luggage and are at the rear of the hotel, you still have a half flight of steps to get up when you get out of the lift. As other...

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Thank Steve D
Lagos, Portugal
Reviewed 4 weeks ago

Our first impression is with reception. When we asked for a taxi in the evening, reception phoned for one, but never came back to us that it is not coming! And the man who told me that, was not apologetic for it. They are dealing only with one taxi company we were told! And frankly reception did not care! We...

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1Thank diplomatBonn
London, United Kingdom
Reviewed 5 weeks ago via mobile

We stayed there for one night, really big room with big bed. Very clean, good wi-fi. We had a buffet style breakfast in price, very nice, fresh and high quality products. Staff was amazing and really helped us with everything needed. If you use hotel's car park, be very confident driver, it is both way system, so if you go...

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Thank JanaSigi
Winnipeg, Manitoba
Reviewed 24 March 2017

The front desk staff was polite and professional. Our room was very comfortable. We chose two twins together so we had a wonderfully restful sleep with lots of room. Very comfortable beds and bedding. Super clean room. Quiet hotel. Bathroom had all the amenities anyone could need. Hairdryer worked very well. Breakfast really stood out. Their were urns of coffee,...

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Thank Leona G
Reviewed 21 March 2017

The hotel is good, well located and nice breakfast. BUT, the staff at reception is very rude and unprofessional, and we dealt with the morning and afternoon shifts. They tried to cheat us a couple of times, lying about the package and conditions we booked. We were even witness of a complaint of other guests that had something taken from...

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2Thank Carlos L
Peterborough, United Kingdom
Reviewed 20 March 2017

We stayed for 4 nights at this hotel.We had everything what we needed- kettle ,small fridge ,TV ,comfortable bed ,clean towels and toiletries..Just take with you coffee that you can make in your room.Hotel provides just tea.You must keep shut your windows ,(actually very good sound isolation when it shut) because very noisy street.Be very careful when you taking shower-very...

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Thank Alisa1971
Gloucester
Reviewed 19 February 2017

I loved this hotel. The staff who greeted us were smart and professional. The room, I think, was 'The Comfort' on the 2nd floor, rear. It was very quiet. The room was very nice. The bed was huge, being 2 singles joined together. There was a tea tray with integrated kettle, a variety of tea bags, but no coffee or...

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Thank thetrackcyclist
HFHoteisFenix, Quality & Customer Relationship Manager at HF Fenix Urban, responded to this review

Dear guest, We really thank you in advance for your preference for the HF Urban and the time you have had to share your AMAZING comments, which we will convey with great pride to the entire team. You cannot imagine how rewarding it is to know your opinion and realize that we are on the right track. We hope to...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
What makes the urban atmosphere so appealing?Could it be the modernity, the architecture, the vitality, the choices, the right to be different?Maybe it’s a little of everything. And you can find all of this at the HF Fénix Urban. At the HF Fénix Urban, the combination between sophistication and informality raises the comfort to a higher level. The highly modern atmosphere created by the architecture and the design of all the areas invites you to spend more time at the hotel. You have the heart of Lisbon right outside the door. Marquês de Pombal is the perfect starting point to discover the city or to leave for any work destination. And if you’re travelling in business, you can choose one of the rooms especially designed for those who need to work or to have meetings during their stay. The Internet access is free in the entire hotel.Try this four star hotel of relaxed attitude and you will find the perfect place for all occasions. ... more   less 

Additional Information about HF Fenix Urban

Address: Avenida Antonio Augusto de Aguiar 14, Lisbon 1050-016, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: RM385 - RM708 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HF Fenix Urban 4*
Number of rooms: 148
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Also Known As:
Hf Fenix Urban Hotel Lisbon
Nh Hotels Lisbon
Nh Parque Lisboa Lisbon
Hotel Style:
#44 Family Hotel in Lisbon
#47 Romantic Hotel in Lisbon
#70 Business Hotel in Lisbon
#71 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from HF Fenix Urban staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floor facing the main road.”
SAS3812, 25 Apr 2017 | Read review
“only book here if you get a cheap rate”
875steved, 31 Mar 2017 | Read review
“Elevators are very busy, choose one around 4th floor!”
diplomatBonn, 26 Mar 2017 | Read review
“Rooms facing the main road can be noisy.”
H9243OXcarlosl, 20 Mar 2017 | Read review
“street side”
LafAdvice, 29 Nov 2016 | Read review
5 of 5