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Belmond Reid's Palace

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1,315 Reviews from our TripAdvisor Community

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Showing 1,063: English reviews
Leeds, United Kingdom
Reviewed 25 October 2015 via mobile

I am afraid it was a very underwhelming experience from start to finish. We were kept waiting for 15minutes with no attention to speak of. After we ordered we had ask to be served the tea. He spilt it in the saucer and on the table. The sandwiches were plain and the bread on many was soggy. We had to...

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Helpful?
4Thank tjw642013
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for taking the time for writing your review. Sadly, when reading your feedback, I have been dismayed as I understood that we have not been able to exceed your expectation. Here at the Belmond Reid’s Palace we do take our clients’ comments into the highest consideration as they are a great tool to...

Northallerton, United Kingdom
Reviewed 25 October 2015

Extremely expensive and not good value. Whole ambience is too formal. Primarily caters for very wealthy, snobby and old cliental who see it as a club and return year after year. Maintenance ineffective at repairing broken pop up plug in bath. Clients computer needs upgrading and staff couldn't fix it when it crashed. Excellent breakfasts with good choice of food...

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4Thank John S
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for taking the time for writing your review. Sadly, when reading your feedback, I understood that we have not been able to exceed your expectation. Here at the Belmond Reid’s Palace we do take our clients’ comments into the highest consideration as they are a great tool to improve our service, and as...

Hubberholme, United Kingdom
Reviewed 23 October 2015

We recently spent a fortnight on a half board basis at this exquisite hotel. We had read others' reviews ahead of travel so had high confidence this was going to be good. It surpassed our greatest expectations in every way possible. What other rapturous reviews have reported about the quality of the hotel and the service are all accurate. This...

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2Thank chillifoxy
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Client, Thank you very much for visiting us, and for writing your feedback about your stay. We are glad to hear that you had a memorable experience at Belmond Reid’s Palace. Indeed delivering experiences is our core business, and is from comments like yours that we find the motivation to work harder in order to exceed our valued...

Hereford, United Kingdom
Reviewed 22 October 2015

All the staff were so helpful and attentive during my stay. My room looked over the ocean, the food and cocktails were super. We tried the spa for reflexology each week and this was wonderful - lying there and listening to the ocean just outside was so therapeutic

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Thank BAZ456
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for taking the time for writing your review. We are flattered by your comments. These type of feedback is indeed the fuel that make us step up and walk the extra mile meet our customers' expectations. We hope to have the pleasure to welcoming you back here to the Belmond Reid's Palace in...

Funchal
Reviewed 21 October 2015

Rieds Palace was exactly as advertised - read the website and the hotel and facilities are as described. From stepping into the hotel till leaving every member of staff was incredibly friendly and helpful - they made the holiday.

Review collected in partnership with this hotel
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Helpful?
Thank stuart c
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your review, and for your constructive feedback. I am pleased to read that you enjoyed your stay with us, and I would like to take this opportunity to pass all our appreciation for having chosen our hotel. We all hope to have the pleasure to welcoming you...

Epsom, United Kingdom
Reviewed 16 October 2015

We had the pleasure of staying at Belmond Reid's Palace for a week. We were warmly greeted, checked-in and shown to our room by staff who proved to be excellent all week. Our room was one of the smaller ones on the 9th floor, but it was very nice and had a balcony with a fantastic view over Funchal. It...

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Helpful?
Thank Simon L
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Guest, I sincerely thank you, on behalf of our staff, for visiting us and for the lovely comments you've shared. We are pleased to know that you had a delightful experience at the Belmond Reid's Palace. We value all comments as they encourage us to keep working every day to improve our service and continue to deliver memorable...

Sheffield, United Kingdom
Reviewed 15 October 2015

The Reid's hotel is a lovely old and luxurious hotel. I am from Madeira and decided to return to Reid's as an anticipated treat for my husband's birthday. We had a very personalised service at no extra cost. We had a room on the 3rd floor with a balcony and exquisite views over the harbour and city as well as...

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Thank ze_nobrega
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valuable Customer, Thank you for choosing Belmond Reid's Palace and for sharing your kindest feedback. We are glad to hear that you thoroughly enjoyed your stay and that you described it as a wonderful experience. Indeed delivering experiences is our core business, and is from comments like yours that we find the motivation to work harder in order to...

Church Stretton, England, United Kingdom
Reviewed 14 October 2015

We were not staying at Reid’s but took the opportunity of having cocktails on the terrace there one evening during our stay in Madeira, as we had been told that the views across the harbour were fantastic. On arrival at approximately 6pm, we were informed that the manager was greeting new guests that evening at 7pm, and whilst we were...

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1Thank Craig H
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for visiting us and for your nice words. We have been thoroughly enchanted by your lovely comments, it is through these kind of feedback that we continue to find the passion and motivation to walk every day the extra mile and try to deliver unforgettable experience to our valued customers. We hope to...

UK
Reviewed 12 October 2015

We were recommended this hotel by the General Manager of another hotel within the Belmond Group, and it didn't disappoint. Very good attentive staff, fantastic views, amazing botanical gardens, lots of open spaces, good rooms and excellent facilities. If there was one thing I'd highlight, it would be the friendliness and helpfulness of the staff. The concierges were always on...

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Thank TravelmeisterUk
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer, Thank you very much for having chosen our hotel for your holidays in Madeira and for taking the time to share your review. I was pleased to read that one of my colleagues have recommend Belmond Reid's Palace and further for having met your expectations. I would like to thank you very much for taking the time...

Glasgow, United Kingdom
Reviewed 12 October 2015

Did not stay at this hotel whilst holidaying in Madeira but myself and 2 friends had tea in the afternoon. Did not have afternoon tea as it was fully booked but was was advised that we could go into the bar and have tea or coffee. We arrived about 3.00 and were greeted by the nicest male receptionist who advised...

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Thank Barbara R
CiriacoCampus, General Manager at Belmond Reid's Palace, responded to this review

Dear Valued Customer Hope this message finds you well. Thank you very much for taking the time to visit us and for writing your review about your experience with us. I would like to pass my personal along with all Reid's Team appreciation for the nice words you reserved us, and at the same time I would like to express...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on cliff tops overlooking the Bay of Funchal and the Atlantic Ocean, this legendary hotel has, for over a century, been a standard-bearer for excellence. The hotel is located on 10 acres of subtropical gardens, boasts enviable access to the sea and is within walking distance of Funchal's shops, restaurants and night-life. With its reputation for excellence and discreet service, Belmond Reid's Palace is the ideal place at which to relax and be pampered. ... more   less 

Additional Information about Belmond Reid's Palace

Address: Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: RM1,352 - RM2,047 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Reid's Palace 5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Reid`s Palace By Orient-Express Hotel Funchal
Reids Palace Funchal
Reids Palace Hotel Funchal
Belmond Reid's Palace Funchal, Madeira, Portugal
Hotel Style:
#1 Business Hotel in Funchal
#2 On the Beach Hotel in Funchal
#3 Spa Hotel in Funchal
#5 Romantic Hotel in Funchal
#5 Family Hotel in Funchal
#5 Luxury Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from Belmond Reid's Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had room facing the sea with balcony which was spectacular, but no sun after 12 noon in February- good for morning sun!”
 of 5 bubbles VBorwick, 18 Feb 2017 | Read review
“Most rooms on sea side have good views”
 of 5 bubbles Billyboy75, 16 Feb 2017 | Read review
“Book for a long weekend”
 of 5 bubbles VirginiaGuildford, 11 Feb 2017 | Read review
“Most rooms have a balcony with sea view.”
 of 5 bubbles 682jillw, 2 Feb 2017 | Read review
“Sea or harbour view.”
 of 5 bubbles 62Heron, 1 Feb 2017 | Read review
5 of 5