Pestana Carlton Madeira
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Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531 Portugal
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Room & Suite (614)
Pool & Beach (356)
Certificate of Excellence
About
#33 of 94 hotels in Funchal
Certificate of Excellence
The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool, Jacuzzi, Turkish bath and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars.
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Full view
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court
Business Centre with Internet Access
Parking
Public wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Evening entertainment
Nightclub / DJ
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
Portuguese
Location
Full view
91Great for walkers
Grade: 91 out of 100
61Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Contact
Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531 Portugal
Name/address in local language
Getting there
Car HireSee all Funchal car hire
3,597Reviews209Q+A100Room tips
Reviews
Traveller rating
- 1,770
- 1,222
- 425
- 135
- 46
Time of year
Traveller type
Language
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We stayed here October/November last year - family of 6. First class hotel, fantastic location and staff very friendly. Service and efficiency great. Rooms were excellent and very spacious. Pools lovely though water a bit cold at this time. Only gripe as always, is lack of sunbeds near pool. With two youngsters we had to be close. Would not hesitate to stay here again, all facilities great and caring staff. Breakfast was excellent.
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Spent quite a bit of time researching which hotel to stay when I visited Funchal and unfortunately picked the wrong one. Now it wasn’t all bad but the negatives heavily outweigh the positives. As other reviews state this is very popular with older visitors so music and attention is clearly focused on these guests. The negatives - the spa was under refurb and only a note on check in to advise. They did offer use of the facilities at sister properties which was great although I didn’t use it. I opted for treatments and the check in was good. Unfortunately they were held in a bedroom. There was consistent noise from outside which didn’t allow much relaxation. Part of the treatment involved a scrub and the shower would not work and had to wait for the therapist to return to sort an alternative. Then the shower continued to gurgle throughout again not allowing relaxation. The facial was the best bit but with all the noise I asked if they were finished which they almost were. I did explain my disappointment at reception and they said the guest service manager would be in touch - still not happened over a month after departure. - The restaurant by the pool was hit or miss but mainly miss. As a solo traveller I don’t know if it was because I was alone but couples always got service before me despite sitting down earlier. Twice I left as nobody came to take an order. When the food did arrive it was good, but gave up after the second occasion of being missed. - service in general was non existent and not friendly, with the exception of the bell hop, housekeeper, dive shop and chap on spa reception. The positives - the dive shop was well equipped and the team friendly. I ended up doing 6 dives with them. Kit was good and the instructors great - definitely recommend. Just note they only take cash or bank transfer. - breakfast had a great choice and good quality food. All self service on the buffet but the food was kept refreshed throughout no matter the time you go. - the pub by reception was a great place to relax when coming back after a day out which I did on a few occasions. - housekeeping standards were very high and the shower pressure was insanely good. Overall disappointed and won’t return. …
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Apart from being an excellent hotel and hotel group with fantastic staff my wife and I were caught up with this Corona virus and Easyjet cancelled flights to the Island. Due to this our main concern was getting home and Pestana vacation club could not do enough in helping us out and also finding a flight back to the UK. I cannot thank them enough for their help and support
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Just returned from a week at the Pestana Carlton Hotel in Madeira Very impressed with the service and efficiency. We were upgraded to a mini suite for a small additional charge, but what a difference and well worth the extra The view was amazing overlooking the pool and the sea. The food selection was really good as was the quality. We would certainly consider returning in the future
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Responded 22 Mar 2020
Dear MJMHook, We have received your feedback regarding your most recent stay at our hotel which has been passed to the whole team. We appreciate the time spent for writing as it is with the feedback from our customers that we can evaluate and improve the quality of our services. We were naturally pleased and willing to do even better because we see that our hard work and dedication are recognized. Hope to see you again soon on this or other Pestana Hotel, With kind regards, Lisbeth Albuquerque - Guest Relations
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This hotel is ideally located, just on the outskirts of main Funchal. The room with mountain views was very spacious with a large bathroom, huge bed and settee. Like so many other reviewers the night club( still do not understand how Madeira has a night club looking at all the middle aged and elderly tourists) and pub across from the hotel kept us awake in the night. In the day building work noise across from the hotel was intense, jack hammer drilling from just after 8 until 6! After the third night we asked reception what could be done. There was no hesitation and we were shown a room that was on the same level as the pool terrace. Absolutely brilliant, no extra charge either. We slept soundly for the remainder of the holiday. The salt water pool was lovely too, every where was immaculately spotless. The hotel and island were sensibly taking the Corona virus seriously, hand sanitisers in all the right places. Breakfasts were excellent with lots to choose from and Cava on ice. Overall a very polite staff offering a great service.…
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Responded 18 Mar 2020
Dear Mrs. Judith L, The Pestana Carlton Madeira Hotel thanks you for your review. We are delighted to read your comments and all the factors that you have enjoyed during your stay. On this difficult times we are doing our best and following the instructions that the Government has been given us. We hope sincerely to have the opportunity to welcome you again in the near future. With kind regards, Lisbeth Albuquerque - Guest Relations
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I would agree with the previous reply. If you dont like to venture too far of an evening there are plenty of restaurants around the hotel but apart from casa vehla which is good, I prefered eating in town. We always popped in to the bar after dinner but entertainment was hit and miss
The indoor ones in the spa do and on the Atlantic level the indoor pool and private double cabana beds have pads, but all outside ones didn’t we used the towels provided by the hotel on. Enjoy your holiday it was fab there 😀
Would be best to contact the hotel direct.
No but there is a laundrette on the main road into town or the hotel have a very good laundry service
People were swimming in the large top pool when we were there in January but we were not brave enough to try it! There are two heated indoor pools, one of which is at the Atlantic level, which were more suited to our not very hardy constitutions.
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PRICE RANGE
€91 - €197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana carlton madeira funchal, carlton hotel madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
290
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Claim Your Listing Frequently Asked Questions about Pestana Carlton Madeira
Which popular attractions are close to Pestana Carlton Madeira?
Nearby attractions include Capela Nossa Senhora da Penha de França (0.3 km), Trap Music Bar (0.1 km), and ART MALL Gallery (0.4 km).
What are some of the property amenities at Pestana Carlton Madeira?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pestana Carlton Madeira?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Carlton Madeira?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Carlton Madeira?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Pestana Carlton Madeira?
Conveniently located restaurants include Habemus Vinium! Wine Bar, Grocery & Soul, Casal Da Penha, and Restaurante Hemingway.
Are there opportunities to exercise at Pestana Carlton Madeira?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Pestana Carlton Madeira?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Carlton Madeira offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Pestana Carlton Madeira?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (1.5 km), Santa Clara Convent (1.2 km), and Blandy's Wine Lodge (1.2 km).
Does Pestana Carlton Madeira have any great views?
Yes, guests often enjoy the harbour view available here.