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Lti Pestana Grand

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1,776 Reviews from our TripAdvisor Community

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Showing 1,443: English reviews
Halifax, United Kingdom
Reviewed 2 weeks ago

- Reception and Arrival Had a great arrival, porter escorted us out of our taxi and whisked our bags straight to the room. However as there was only one of them I suspect the next traveller to arrive didn’t have our luxury. Reception staff were very pleasant, complimentary drink served during check in. Throughout our trip they were very helpful...

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Helpful?
Thank Mike W
Maria_da_Paz_Garcia, General Manager at Lti Pestana Grand, responded to this review

Dear Mike, Thank you for your review and for choosing our hotel to spend your holidays in. We are happy to know that you found our staff friendly, we always try our best for our clients. Ours hotel opened in 2004, and we are renovating our areas progressively. We would also like to apologize if in some aspects you were...

highlands scotland
Reviewed 2 weeks ago

Just back after a very enjoyable week at Pestana Grand which is a beautiful hotel. We found all the staff very friendly and all the facilities at the hotel were excellent. The bedroom was spacious, comfortable and well appointed, apart from the threadbare towels in the bathroom.The hotel provided beach towels which were changed in your room every day.The garden...

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Helpful?
1Thank haynine
Maria_da_Paz_Garcia, General Manager at Lti Pestana Grand, responded to this review

Dear haynine, Thank you so much for your review. We are happy to know that you found our staff friendly and that you enjoyed our breakfast. Regarding the phone charges we apologize in advance if they did not correspond to your expectations, but we will keep in mind your suggestion in order to improve. Madeira Island and the Grand team...

Royal Tunbridge Wells, United Kingdom
Reviewed 2 weeks ago

From the moment we arrived to the moment we departed we were looked after by the most caring, polite and happy staff. Nothing was too much trouble. The room was delightful and kept clean and tidy for our whole stay. Reception took the trouble to ensure we were helped at all times and offered useful information of what was at...

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Helpful?
Thank Robbie1946
Maria_da_Paz_Garcia, General Manager at Lti Pestana Grand, responded to this review

Dear Robbie1946 First of all we thank you for choosing our resort to spend your holidays in, and we were more than happy to read your lovely review. Our staff always do their best to insure client´s satisfaction, it is our top priority. Pestana Grand and Madeira Island will be waiting for your return. Until then we leave with your...

surrey
Reviewed 2 weeks ago

For the second year of using our options points, we were again put in an awful apartment in the Pestana Grand. Too late to argue that day as we were late arrivals. As usual, the same mantra was rolled out: “we are full - no other apartments available”. We challenged the rep. and said we signed for the options scheme...

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Helpful?
Thank Slappers3
Maria_da_Paz_Garcia, Manager at Lti Pestana Grand, responded to this review

Dear Slappers3, Thank you for your review in Tripadvisor, we deeply regret your disappointment regarding the apartment reserved at the Pestana Grand through the Pestana Options program. I would like to assure you of our commitment on the success of this holiday program by delivering the promise of quality holidays with all flexibility. Regarding the Pestana Vacation Club apartments available...

Reviewed 2 weeks ago

We stayed here for the 1st time in January, from the minute we arrived till the minute we left the service was fantastic, the hotel is immaculate everyone is friendly and helpful, the location is great we hired a car for 4days from Atlantic car hire, and toured the island. We fell in love with Madeira and pestana so much...

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Helpful?
Thank aoifeml
Maria_da_Paz_Garcia, General Manager at Lti Pestana Grand, responded to this review

Dear aoifem, Thank you so very much for your review. It is wonderful for us to know that you enjoyed your vacations, in Madeira, with us. We will be waiting for you in June. Until then we leave with our best regards, The direction

Livingston, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed at this hotel October 2016, very friendly and helpful staff. More a hotel for for the older generation than young couples. Hotel could do with a refresh as looking a bit tired or at least our room did in our opinion. Overall a lovely hotel, near restaurants and shopping centre.

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Helpful?
Thank Darren D
Maria_da_Paz_Garcia, General Manager at Lti Pestana Grand, responded to this review

Dear Darren, Thank you so much for your review. It was a pleasure having you in our hotel. We will keep your suggestions in consideration, we are doing our room´s maintenance progressively. We hope to welcome you again in our beautiful Island. Best regards, Maria da Paz Garcia, Unit Manager

Stevenage, United Kingdom
Reviewed 3 weeks ago

When you see a hotel with the name of Grand, it reminds you of the days when it was a respected, trusted, elegant hotel title, and this is no let down. Everything about it says 'Grand" from the grand reception to the grand bar area, the grand pool, the grand gardens, the grand reception, and the grand bedrooms. The staff...

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Helpful?
3Thank Paul F
Maria_da_Paz_Garcia, General Manager at Lti Pestana Grand, responded to this review

Dear Paul, First of all we would like to thank you for this lovely comment, we can not express how happy we were when we read this review. Our priority is our clients and for that we are more than happy to know that you have enjoyed your stay with us. Madeira and the Grand will be waiting for your...

Cambridgeshire, United Kingdom
Reviewed 3 weeks ago

Had high hopes of this hotel, having stayed on Madeira 7 times before all in different hotels, and we decided to treat ourselves and paid extra for a sea view room. When we arrived we waited a little while at Reception while the staff served people already there. Eventually the Guest Relations guy came over to check us in. He...

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Helpful?
1Thank Lou M
Maria_da_Paz_Garcia, General Manager at Lti Pestana Grand, responded to this review

Dear Mr Lou, First we would like to thank you for your review. We apologize if we did not match your expectations, but we guarantee you that you had the room type that you booked. Our Guest Relations is knew in the hotel, he was just checking if it was everything ok with the room that we gave you, which...

bochum
Reviewed 4 weeks ago

This hotel exceeded our expectations in all respects. The room (suite) was comfortable and had super views of the sea, We had half-board and both breakfast and evening meals offered us a huge range of dishes, all excellently cooked and delicious. The staff could not have been more friendly and helpful. There was a reliable shuttle service from the hotel...

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Helpful?
Thank davidBochum
Maria_da_Paz_Garcia, General Manager at Lti Pestana Grand, responded to this review

Dear guest, First of all, we would like to thank you for choosing our hotel for your holidays in Madeira. We can only thank you about this lovely review. We hope to have the pleasure of welcoming you back in a near future. Wishing all the best, we remain with kind regards, Maria da Paz Garcia Unit Manager

Llanelli, United Kingdom
Reviewed 4 weeks ago

This was our second stay at this lovely hotel and we chose a Standard Suite again. The title doesn’t do it justice as it is anything but standard. It has a large comfortable lounge with balcony, a separate toilet, bathroom with toilet, twin wash basins, bath and separate shower cubicle and it is so nice to have a bathroom so...

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Helpful?
1Thank Sue D
Maria_da_Paz_Garcia, General Manager at Lti Pestana Grand, responded to this review

Dear guest, First of all, we would like to thank you for choosing our hotel for your holidays in Madeira. It was a pleasure having you here on your birthday, and once again we congratulate you. We thank you about this lovely review it was really positive and important for us. We hope to have the pleasure of welcoming you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The LTI Pestana Grand, one of the best and most prestigious hotels in Madeira, is also undoubtedly one of the best located. Sitting at the top of the Ponta da Cruz seacliff, it provides a superb view of the Atlantic Ocean and Cabo Girão. ... more   less 

Additional Information about Lti Pestana Grand

Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: RM446 - RM791 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lti Pestana Grand 5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Funchal, Madeira, Portugal
Hotel Style:
#3 On the Beach Hotel in Funchal
#6 Family Hotel in Funchal
#11 Romantic Hotel in Funchal
#11 Spa Hotel in Funchal
#12 Business Hotel in Funchal
#16 Luxury Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from Lti Pestana Grand staff and other travellers.
106 questions
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Questions? Get answers from Lti Pestana Grand staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea views are worth the extra.”
 of 5 bubbles MatthewJ899, 23 Mar 2017 | Read review
“West facing rooms are nice but avoid rooms on ground floor which are over the kitchen as a bit noisy.”
 of 5 bubbles Sybil21, 19 Mar 2017 | Read review
“Probably not 1012 unless you like black plastic!”
 of 5 bubbles loum572, 3 Mar 2017 | Read review
“Ask for sea view especially during February/March as sun does not reach the 'dark side' until after 4 pm.”
 of 5 bubbles mrsdamsel, 1 Mar 2017 | Read review
“All rooms are the same interior unless you prefer a sea view ,then it becomes more expensive”
 of 5 bubbles Lynne19932015, 20 Feb 2017 | Read review
5 of 5