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Sheraton Brussels Hotel

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Sheraton Brussels Hotel
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1,946 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Brussels Hotel
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Showing 1,242: English reviews
Yangon (Rangoon), Myanmar
Reviewed 3 weeks ago via mobile

The staffs are very friendly and helpful. Check in process was efficient. Rooms are large and well maintained only in the higher floors may be club level. Lower floors are not renovated yet and all the carpets are dirty and stained. If you pay around 30 to 40 Euros more , you can stay in the club floors . Then...

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Helpful?
Thank Naingaung9591
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you, Naingaung9591, for your nice feedback following your stay with us. We are glad that you have appreciated our staff. Hope to welcome back very soon. Warm regards, Marie-Anne Paolillo Executive Assistant

London
Reviewed 4 weeks ago

I stayed in this hotel for 2 nights for a conference, and mostly it was a good experience. Let's get the bad stuff out of the way first. The bathroom looked old and tired and that it hadn't been renovated for far longer than is reasonable. See the attached photo of the paintwork. That said, at least it was clean...

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Helpful?
1Thank NautiusMaximus
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you, NautisMaximus, for your great and detailed comments, that's really helpful for our future guests coming from the airport. We have also taken note your remarks concerning the lack of plugs and be aware that it will be of course resolved when the rooms will be renovated. We also appreciate your good remark on our swimming pool. Once again,...

London GB
Reviewed 4 weeks ago

I've reviewed the Sheraton Brussels before, but was assigned a Club Room this time, rather than a normal room. Much, much better experience. Upkeep of the room is better, you're on a higher floor, with great views, and the rooms are very large, especially for Europe. Breakfast room still gets very crowded from around 7.30-ish, so go early, go late,...

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Helpful?
Thank Gaffeur
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Hello Gaffeur, Thank you for your valuable comments following your second visit, this time in a Club room. You are probably aware that we are in the initial planning phases for a significant general renovations. We are hoping that you can understand that agreeing the plans for renovation of a 500+ room hotel with an owning company is not an...

Reviewed 4 weeks ago

I spend 7 nights at this hotel. The rooms where big and comfortable. Clean. The Rogier tram station its just crossing the street. There are a few dinning option around and its about 20 min walk from Grand Palace and the central area. Also the shopping street starts within a 5 minute walk. The service was nice, the Concierge was...

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Helpful?
Thank Lucia S
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you, Lucia S, for your nice comment following your 7 nights' stay. We are glad that you enjoyed it. The issue with the taxi service at the receptionist front office has been taken care by our Front Office Manager. We look forward to welcoming you back very soon. Warm regards, Marie-Anne Paolillo Executive Assistant

Derbyshire, United Kingdom
Reviewed 4 weeks ago

Friendly staff, large room and comfortable bed. Downside decor is dated and TV although flat screen is old with dated menu system. The hotel has wi-fi but the free version is slow and kicks you out every 2 hours or so. Overall would expect a bit more for the money.

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Helpful?
Thank tshep0071
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Dear tshep0071, Thank you for staying with us and for your 'not bad' review. You probably read that we are in the initial planning phases for a significant renovation of the guestrooms in the coming future; the decor will be modern with updated TVs. Again thanks for the positive points about our staff and our comfortable beds. We sincerely look...

Meerssen, The Netherlands
Reviewed 4 weeks ago

Staff is very friendly and the rooms are clean and spacious. Location is convenient, 5 minutes walk from Brussels-Nord train station. There is a small, but decent gym with a small swimming pool. The hotel is in need of serious maintenance/ upgrade. Everything does work, but has a worn-out feel, and the carpeting in the whole hotel looks very well...

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Helpful?
Thank Wim W
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you, Wim W for your stay and your review. We are glad that you have appreciated the staff and our clean & spacious room. Concerning your remark on the hotel conditions, we are in the initial planning phases for a significant renovation of the guestrooms in the coming future. About the Internet charges, we have perceptibly reduced our Internet...

London, United Kingdom
Reviewed 5 weeks ago via mobile

Come here twice a year. Was on 16th floor. 2 double beds. Very very comfy and brilliant choice of pillows. Nice big room. Ideal location as well. Very friendly efficient reception staff who also acted as concierge

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Helpful?
Thank Cashbox
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Hello Cashbox, Thank you very much for your great comments. Do you know that our guests have the opportunity to buy the Sheraton bedding? Do not hesitate to contact us if you are interested or come back to sleep again in our amazing beds ! Warm regards, Marie-Anne Paolillo Executive Assistant

Buenos Aires, Argentina
Reviewed 5 weeks ago via mobile

The hotel and staff were amazing. Awesome pool and gym and great location. It does seem to be outdated, however, with carpets from the 80s and older bathrooms. Not sure if the entire hotel is like that, but at least my room was.

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Helpful?
Thank Murphy S
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Hello Murphy S, We would like to thank you for staying with us and for your nice comments. Please be assured that we have taken note of your remarks concerning the look dated. We do apologize for any inconvenience this may have caused you. Be informed that we are in the initial planning phases for a significant general renovation in...

Reviewed 4 November 2016 via mobile

Room poor quality... No good TV. Toilets does not have phone shower.... The taps are not syncing... No complementary break fast etc.. Location wise excellent... Metro bus rail very near.. Good connectivity to all places.

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Helpful?
Thank mahesh g
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thank you, mahesh g, for staying recently with us and for taking the time to leave your comments. Please be assured that we have taken note of your remarks. We do apologize for any inconvenience this may have caused you. We are in the planning phases of a general renovation; we are still continuing the lengthy discussions with our owning-company...

Tel Aviv, Israel
Reviewed 1 November 2016 via mobile

Sheraton hotel is situated in a perfect location (heart of Brussels). Rooms are quite oldish and have to be renovated. Except this, the hotel is very good for business travel- good breakfast, big fitness and swimming pool, very good service

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Helpful?
Thank RonyBi
maripao, Executive Assistant at Sheraton Brussels Hotel, responded to this review

Thanks, RonyBi, for your nice comment and we look forward to welcoming back when the renovations will be finished; we are now still in the planning phases and continuing the lengthy discussions with our owning-company on the plans for an overall refurbishement of our guestrooms and public spaces to start in the (hopefully not-too-distant) future. Warm regards, Marie-Anne Paolillo Executive...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Brussels Hotel

Address: Place Charles Rogier 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Region: Belgium > Brussels > Saint-Josse-ten-Noode
Price Range: RM428 - RM913 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Brussels Hotel 4*
Number of rooms: 511
Reservation Options:
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Also Known As:
Sheraton Brussels Hotel Saint-Josse-Ten-Noode
Brussels Sheraton
Hotel Style:
#5 Luxury Hotel in Saint-Josse-ten-Noode
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Brussels Hotel staff and other travellers.
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Questions? Get answers from Sheraton Brussels Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room on the front overlooking the square and Christmas lights would be ideal”
 of 5 bubbles O1634YZrichardw, 9 Dec 2016 | Read review
“A good city center hotel”
 of 5 bubbles constantiniuc, 7 Dec 2016 | Read review
“Choose the Club floor”
 of 5 bubbles sibeliusLondon, 23 Nov 2016 | Read review
“Get a Club Room. It wasn't that expensive.”
 of 5 bubbles Gaffeur, 11 Nov 2016 | Read review
“Higher the better its in a city you will get street noise”
 of 5 bubbles tshep0071, 8 Nov 2016 | Read review
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