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Blue Palace has been on my list of places to visit pretty much since it opened. Their signature photo always caught my eye, but it wasn't really that. Oh well. I will try not to get too long winded as I often do.
3 Thank Tatude
Response from SKremastiotis, General Manager at Blue Palace, a Luxury Collection Resort & Spa, CreteResponded yesterday
Thank you for staying with us and for taking the time to share your impressions on Tripadvisor.
It is with mixed emotions that I read your review and realize that your overall experience did not reach your satisfaction. Please accept my apologies for...More
We booked this hotel with booking.com and had to cancel the same day due to illness. Booking.com sent confirmation that cancellation was FREE of charge.
THE HOTEL IS NOW REFUSING TO REFUND THE $6,500 and say it's my problem.
We have given them all...More
1 Thank Ddddddxxxxx
Response from SKremastiotis, General Manager at Blue Palace, a Luxury Collection Resort & Spa, CreteResponded today
We appreciate you taking the time to provide us with your feedback on Tripadvisor.
I am very sorry to hear of the unfortunate incident and apologize for this bad experience. However, I would like to personally ensure you that all your comments were...More
I must start by saying that in general the people have been lovely, just wanted to get that point across before I start to bring to your attention the downsides of the blue palace
it's a nice spot but the pebbles are huge...More
1 Thank Dwain M
Response from SKremastiotis, General Manager at Blue Palace, a Luxury Collection Resort & Spa, CreteResponded 3 days ago
Dear Dwain M,
Thank you for staying with us and for taking the time to share your feedback following your recent visit.
Firstly, may I mention how grateful I am to read about your positive comments with regards to our staff members. They all take...More
I am Ambassador Class at SPG & Stayed 8 Days, & Was Upgraded to. A Junior Corner Suite With a Pool. The Finest 5 Star Hotel I Ever Vacationed At. It Was Our Anniversary & My Birthday. We Were Treated Like Kings & Queens. The...More
Thank Gary S
Response from SKremastiotis, General Manager at Blue Palace, a Luxury Collection Resort & Spa, CreteResponded 2 days ago
Dear Gary S,
Thank you for choosing the Blue Palace, a Luxury Collection Resort & Spa to celebrate your special occasions.
I am really pleased to read that you had such a wonderful experience and that you felt like Royalty while staying with us.
Had the unfortunate opportunity to stay 6 awful nights at the Blue Palace recently. THE WORST 5 STAR EXPERIENCE EVER! It was a COMPLETE nightmare from start to finish.
1)TV never worked. Was told “we were doing it wrong.” (Instructions should be provided)
9 Thank LolaRose1234
Response from SKremastiotis, General Manager at Blue Palace, a Luxury Collection Resort & Spa, CreteResponded 6 days ago
Thank you for taking the time to share your feedback on Tripadvisor following your recent stay with us. I am truly disappointed to read about your experience and I sincerely apologize. I would very much appreciate the opportunity to speak with you about...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Things to do
Fitness Centre with Gym / Workout Room
US$286 - US$1,126 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Business Hotel in Elounda
#3 Top resorts Hotel in Elounda
#4 Spa Hotel in Elounda
#4 Luxury Hotel in Elounda
#5 On the Beach Hotel in Elounda
#6 Family Hotel in Elounda
#9 Romantic Hotel in Elounda
Non-Smoking Rooms ,
Number of rooms
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Response from SKremastiotis | Property representative |
With reference to your message we would like to advise you that a private Mercedes taxi or private Mercedes mini van can be arranged from/and to the Heraklion Airport/Port (approx. a 70-75 minutes drive). A 105... More
With reference to your message we would like to advise you that a private Mercedes taxi or private Mercedes mini van can be arranged from/and to the Heraklion Airport/Port (approx. a 70-75 minutes drive). A 105€ fee is applicable for the taxi and 160€ for the mini van each way respectively. There is a maximum occupancy of 4 persons and 3 pieces of luggage per taxi and 10 persons and 10 pieces of luggage per mini van.
Should you wish to avail of this service we would appreciate your confirmation along with the type of transportation you prefer and relevant full flight details.
CANCELLATION POLICY FOR THE TRANSFER SERVICE
Cancellation of the transfer service should reach us at least 1,5 hours prior to estimated arrival time in order to avoid getting penalized. In case of a cancellation in less than 1,5 hours the transfer service will be normally charged.
With regards to a rental car, please note that our official in house partner is “Hertz” which is located by the resort’s main lobby. Representatives of the car company are on sight daily during the morning hours from 08:30-12:00 and in the evenings from 18:00-20:00. For hiring a car driving license is appropriate. The rates for a car rental differ according to the time of season and also to the car type. Kindly note that through Hertz the car can be delivered to our resort or any destination within Crete.
For further details on rates or availability on the vehicles according to guests preference please contact directly “Hertz” central office either by phone at +30 28410 28311 or via email at email@example.com
Additionally, complimentary parking is provided for our guests at the Resort’s designated area. Valet parking service is offered from our porters and is available 24 hours, 7 days a week.
For transfer arrangements kindly contact us directly at firstname.lastname@example.org
Please do not hesitate to contact us for any further assistance you may require.
We are looking forward to welcoming you to our resort.
With kindest regards,
Yes, when we visited you just booked which restaurant you wanted to visit that evening either at reception or at the desk outside the breakfast room. I think there was an option to use your dinner allocation for lunch... More
Yes, when we visited you just booked which restaurant you wanted to visit that evening either at reception or at the desk outside the breakfast room. I think there was an option to use your dinner allocation for lunch instead if you wanted to go either to Plaka or Elounda for dinner but you would need to check that's still the case at the hotel. Hope this helps!
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"don't get rooms with lower numbers i.e. 100,s as no view and thats what is so spectacular"