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Castello City Hotel

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Castello City Hotel
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372 Reviews from our TripAdvisor Community

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Showing 160: English reviews
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Reviewed 2 weeks ago

Wonderful prices during the low season with breakfast included and cleanliness that deserves a prize! The staff were totally helpful and kind and the breakfast lounge with fantastic view over the fortress and the sea. I truly enjoyed my stay and I do recommend it undoubtedly.

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Helpful?
Thank LIDA F
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Lida F, thank you for your kind words, we are always proud to have satisfied guests. We are trying daily to offer a nice experience to the people that honored us with their choice. We hope to welcme you again in the future. Yours Sincerely, Andreas Fotakis, General Manager

Reviewed 10 January 2017

Although I am into Hotel industry while visiting Heraclion some friends booked this hotel for me. I didnt really know what to expect ,It didnt matter to me as long as it is near the center.After all i just needed a city hotel. But I was in for a big surprise when I entered the building and especially my room....

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Helpful?
Thank bunny76happy
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Sir / Madam, on behalf of Castello City Hotel's team, please allow us to express our gratitude for this review. The hotel has been through important changes the past two years and now with the completion of the renovation we are able to offer a higher standard of service. We never rest, though, we are always searching for new...

London, United Kingdom
Reviewed 21 December 2016

First of all the staff was very kind and polite, a special thanks to the reception team, always helpful and friendly. My room was cozy, modern, aircon/heating works well and the shower was great. It is very well located, close to everything.

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Helpful?
Thank Lúcia T
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Lucia T, thank you for your nice words, our priority are always our guests, we have the responsibility and the pride to personalize our services and to be there when our assistance is required. It took us a lot of effort for two winters now, but we finally are completing the renovation. The result proved us right. We...

rethymnon
Reviewed 6 December 2016

Central hotel, in good location and quiet.The staff is really kind and polite.Unfortunatelly we didnt try breakfast, so I cannot tell about this. Value for money ...great!! Recently renewed, with modern style and pleasant colours, nice and clean bathroom and much cheaper than nearby hotels.The central market is 10 minutes walk. There was no parking, but we easily found free...

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Helpful?
Thank Popitsa
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Popitsa, we really appreciate your nice words, it is our pride to receive such a review. We will never rest though, day by day our purpose is to improve and offer our guests an unforgettable experence. Thank you for your stay, Greetings from Crete

Bonn, Germany
Reviewed 1 December 2016

I find that this hotel is one of the greatest I have been to. I arrived early in the morning and was offered free breakfast. Since I was around the reception for some time after that ,I got the key to my room already at 11am since the previous guest checked out early. The best part was the wonderful room...

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Helpful?
Thank stef935
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Stef, we are proud that we achieved our goal, which is no other than to satisfy the people that honored us with their choice. We are carefully building the relationship with our guests, there is no way someone will visit our hotel and be ignored. From the total renovation until the choice of the staff, everyday is a new...

Johannesburg, South Africa
Reviewed 28 November 2016

This hotel was perfect for an overnight stay - the staff were very efficient and very helpful. The modern bathroom facilities were great. Easy access to the taxi rank meant an effortless transfer from the hotel to the airport.

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Helpful?
Thank Victoria T
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Victoria, the staff is always at the disposal of our guests for anything they need. The bathrooms were created based on the five star category. The renovation started after the demand of our guests through their reviews. We as a hotel have the obligation to react and fulfil their demand. The taxi station is right next to the...

Cairns, Australia
Reviewed 21 November 2016

The location was great. Just a 10/15min walk from the main city. The staff were so lovely & really made you feel welcome. They have a great restaurant located upstairs & the view is magic Especially at sunset. They had a happy hour every day & upon arrival you are given a voucher for a welcome drink to use in...

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Helpful?
1Thank Susan F
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Susan, on behalf of all the team of Castello City Hotel, please allow us to express our gratitude for your kind words. Our goal is the satisfaction of our guests and we always are eager to offer our best. We are very proud that we managed to offer you nice memories. We will keep on trying, reviews like...

Reviewed 12 November 2016 via mobile

We visited the hotel few weeks ago for one night.it was value for money,what u pay u get.nothing bad to say but also nothing good.we had a quick check in.the room was spacious for 2 people.i didn't have the time to try the buffet or something to eat. The bad points are that we could hear the conversation from the...

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Helpful?
Thank Dim M
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Dim M. thank you for your review, you obviously stayed in one of the non renovated rooms. They do not exist any more, the renovation has already started and the new rooms have major differences from the old ones. They belong now to the deluxe category. We invite you to live the deluxe experience. Thank you for your...

Kuching
Reviewed 6 November 2016

We stayed in this hotel for 2 nights (21/10/2016-23/10/2016). The receptionist who welcomed us when we arrived were really helpful and friendly. As we arrived at the hotel at around 6:45am, we were unable to check in, we were able to store our luggage and we were also able to perform our Subuh prayers in the storage room before we...

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Helpful?
Thank madzl81
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Sir / Madam, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your...

Reviewed 5 November 2016

Very nice hotel! 5th floor reserved for the breakfast/dinner/bar lets you enjoy a view on the castle walls and the sea (and the city lights in the night). The room itself was very clean and seemed newly renovated. Fantastic bathroom with a big shower, modern TV and a quiet AC are other things worth mentioning here. The only thing i...

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Helpful?
Thank Piotr S
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Piotr, The renovation we went through last winter improved the hotel in many aspects. We already had very nice comments about our personnel, but our guests requested to improve the rooms also. We always respect their opinion and moved forward to this renovation. the results proved us right, our guests welcomed this effort with nice feedback. The bathrooms...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersSilver level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 

Additional Information about Castello City Hotel

Address: 1 Leoforos 62 Martiron, Heraklion, Crete 713 04, Greece
Region: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: RM195 - RM381 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello City Hotel 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Heraklion, Greece - Crete
Hotel Style:
#1 Green Hotel in Heraklion
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Questions & Answers

Here's what travellers have asked, with answers from Castello City Hotel staff and other travellers.
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Questions? Get answers from Castello City Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For peace and quiet ask for rooms on high levels at the back side if I can put it this way.”
 of 5 bubbles 923lidaf, 7 Mar 2017 | Read review
“We had a room right on the corner so it can be noisy but if you keep the doors shut its fairly minimal.”
 of 5 bubbles susanf660, 20 Nov 2016 | Read review
“Rooms in the upper floors”
 of 5 bubbles MarcoS684, 31 Oct 2016 | Read review
“Get a room facing away from the street if possible”
 of 5 bubbles 849timm, 20 Oct 2016 | Read review
“Ask for a room in higher floors and not on the main street if you want a bit more quietness.”
 of 5 bubbles Chronotraveler, 9 Oct 2016 | Read review
5 of 5