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Castello City Hotel

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362 Reviews from our TripAdvisor Community

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Showing 157: English reviews
London, United Kingdom
Reviewed 16 October 2016 via mobile

This is a dated and tired place but, at the same time, with nice features too. So a nice renovation would turn it into a lot more appealing hotel. The main attraction is definitely the 5th floor where the bar and restaurant are and where breakfast is served; it's got a great 180 degrees view over the city. Overall the...

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Helpful?
1Thank Gilda I
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Gilda, you obviously stayed in one of the non renovated rooms, which will seize to exist in a few days. We already finished the first part of the renovation last year, we will continue this year with the second and final part of this huge effort. We are changing everything. It was the demand of our guests and...

Reviewed 13 October 2016 via mobile

We found the facilities everything we wanted and the restaurant for both dinner and breakfast wonderful. But the staff really made it for us, so friendly, helpful and always professional, particularly in the restaurant. Thank you all.

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Helpful?
Thank gokyo55
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Gokyo55, your kind words are empowering us to offer even better services, to improve daily in order to satisfy the people that honored us with their presence. We hope sometime in the future to be able to welcome you again. Thank you for your stay and for this nice review. Greetings from Crete

Washington DC, District of Columbia
Reviewed 9 October 2016 via mobile

This hotel served its purpose, and by that I mean we wanted a cheap hotel located near the city center. At $39/night, it was definitely cost effective. But that price comes with certain compromises... for example, the beds were the hardest, most uncomfortable beds we've slept in. The towels and sheets had all been washed so many times that they...

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Helpful?
Thank Ryan U
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Ryan, you obviously stayed in one of our non renovated rooms. There were some rooms that needed improving. The big renovation started last year with two floors and will continue this year with the other two. When you visit us again you will think that you stayed in a different hotel. Thank you for your stay and your...

Paris, France
Reviewed 9 October 2016

Even with a room not on the main road and windows closed, noise is terrible from the street all night long and you can also ear everything from the other rooms. The mattresses are not great and very hard. The breakfast on the last floor is kind of ok for the price range and especially the view and terrace is...

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Helpful?
Thank Chronotraveler
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Sir / Madam, Two years ago we installed triple glazed windows with thermal and sound proof. When the doors are closed, the sound does not enter. Even if this was not satisfying, if we knew about this, we would have transferred you in a room with view to the courtyard, our most quiet rooms. We are here 24 hours...

Lund, Sweden
Reviewed 6 October 2016 via mobile

We arrived on a late night in Heraklion, with our booking reservation, and this hotel cancelled our night (overbooking) and sent us (on our own expenses) to another hotel where the standards were not at all the same. They ruined first night of vacation, our plans to eat to a restaurant in that area and did not receive any email...

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Helpful?
Thank AlbertaDiana
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Alberta Diana, an unfortunate event caused the overbooking of the hotel, we provided you another hotel in the same area (just 2 km distance) and the same star category. We are really sorry about the inconvenience caused, we do not want to create to the people that honored us with their choice uncomfortable moments. Greetings from Crete

Misterton, United Kingdom
Reviewed 3 October 2016 via mobile

Quite ok for cost - £35 inc breakfast for two. Room adequate. Parking on street near and safe. However rooms around us very noisy. E.g. People coming it at 4am and 5am, walls paper thin so could hear everything. Not hotels fault I know.

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Helpful?
Thank _lindastill
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Linda Still, thank you for your review, now that will start the renovation, there will be no more low cost rooms, there will be the new renovated rooms that will be in the deluxe category. The reception is manned 24 hours, so whenever there are noisy neighbours, with a call at number 0, everuthing is solved. Thnak you for...

Mykonos Town, Greece
Reviewed 29 September 2016

Great location, good american/european breakfast but what we enjoyed the most was the roof bar/restaurant on the fifth floor. Amazing view and the staff were the sweetest! The room was clean, the beds were comfy and the rain shower was just the best!

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Helpful?
Thank Michela R
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs. Michela R, the view is indeed breathtaking and the staff always attentive and willing to help in any request. We do not host guests for only one day, therefore there is a rotation at the breakfast menu. Thank you for this nice review. Greetings from Crete

Rome, Italy
Reviewed 20 September 2016

I was arrived the 2 September in this hotel in the moorning (i booked with expedia from December 2015) and when i arrived they told me that there was a problem on the room with the water so asked me if i could come back after some hours for repair it. but when i come back the situation was the...

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Helpful?
Thank dndrea1973
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Andrea, there are various room types with various prices. The most economic rooms are the ones without renovation. In October we will finish renovating all the rooms. This is the room type that you booked. The next time that you will visit us, we will allocate you in a renovated room at the Deluxe category. Thank you for...

Tirana, Albania
Reviewed 4 September 2016 via mobile

The hotel is nice!! Good location easy to find Is 15 min walk from city center With space and clean rooms , big balcony. The breakfast was delicious ,everything perfect Very friendly staff The best way for good holidays I recommend this

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Thank ermalgashi
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Sir / Madam, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete

Cluj-Napoca, Romania
Reviewed 4 September 2016

I've been in Heraklion, Crete at the end of August, with boyfriend. We stayed at Castello City Hotel for 7 night and 8 days. We had a half-board regime. The breakfast was quite good and varied, but the dinner was miserable. Almost the time the food was uncooked or overcooked. The chef did not find the balance to prepare a...

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Helpful?
Thank 15Alx2016
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Alx, we respect your review, the opinion of our guests is really important to us. We are sorry that you did not enjoy your food, there is a variety of choices, you could have picked something different to eat that could keep you satisfied. Thank you for your stay

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
GreenLeadersSilver level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 

Additional Information about Castello City Hotel

Address: 1 Leoforos 62 Martiron, Heraklion, Crete 713 04, Greece
Region: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: RM182 - RM334 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello City Hotel 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Heraklion, Greece - Crete
Hotel Style:
#1 Green Hotel in Heraklion
#3 Best Value Hotel in Heraklion
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Questions & Answers

Here's what travellers have asked, with answers from Castello City Hotel staff and other travellers.
4 questions
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Questions? Get answers from Castello City Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room right on the corner so it can be noisy but if you keep the doors shut its fairly minimal.”
 of 5 bubbles susanf660, 20 Nov 2016 | Read review
“Rooms in the upper floors”
 of 5 bubbles MarcoS684, 31 Oct 2016 | Read review
“Get a room facing away from the street if possible”
 of 5 bubbles 849timm, 20 Oct 2016 | Read review
“Ask for a room in higher floors and not on the main street if you want a bit more quietness.”
 of 5 bubbles Chronotraveler, 9 Oct 2016 | Read review
“Don't go in this hotel”
  • the column in the center of the room
  • the room with looked window and a column in the center of room
  • when you trow the water in the water the water goes on the floor
  • when you trow the water in the water the water goes on the floor
 of 5 bubbles dndrea1973, 20 Sep 2016 | Read review
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