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Castello City Hotel

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Traveller (203)
Room & Suite (95)
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Overview
  • Excellent24%
  • Very good48%
  • Average18%
  • Poor7%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Castello City Hotel
Offers & Announcements: 10% off room rate
Hotel packages
Contact Info
Name/address in local language
Offers from Castello City Hotel
Offers & Announcements: 10% off room rate
Hotel packages
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (499)
There are newer reviews for Castello City Hotel
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Traveller rating
63
86
37
13
7
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63
86
37
13
7
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All reviewstop floorwhere breakfast is servedvenetian wallstaxi rankan overnight staywell located hotelmodern roomsrecommend this hotelwould definitely stay here againgreat varietycretan hospitalityenjoyed my stayair conditioningrestaurant staffbooked this hotelthe busper day
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81 - 85 of 206 reviews
Reviewed 16 July 2016

The good: The hotel is located near one of the city's gates. For us, it had the perfect position: it's not exactly in the city center, but a short walk from it (no more than 10 minutes). If you dine in the city center and...More

Thank AdrianaTica2
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 12 September 2016

Dear Mrs Adriana, there are various room types with various prices. The most economic rooms are the ones without renovation. In October we will finish renovating all the rooms. This is the room type that you booked. The next time that you will visit us,...More

Reviewed 15 July 2016

They shown good pictures but the rooms were completely different. The rooms and the toilets are old, without maintance, dirty... Poor breakfast. The staff is nice but it's alarming to see a kid (10-12 years old) work in staff.More

Review collected in partnership with GeoStar
Thank andreoliveira90
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 16 July 2016

Mr Oliveira, there are various types of rooms in various prices. We as a hotel are always honest with our guests and we are showing the truth about the rooms and the offering services. There is a difference, though. Half the hotel is renovated and...More

Reviewed 14 July 2016

We stayed at Castello City for a week. We liked it very much; I'm sure we couldn't have made a better choice. The people were very friendly and polite, without being uncomfortably pampering. We always found our room tidy and clean and the bathroom well-stocked....More

Thank Alexandru L
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 12 September 2016

Dear Mr Weland, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve...More

Reviewed 10 July 2016

Our family of 5 stayed at the Castello in June 2016 for one night. The front desk accidentally sent us to the wrong room but they quickly resolved this once we brought this to their attention. As a result of this they discounted the room...More

1  Thank Mai S
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 12 September 2016

Dear Sir / Madam, there are various room types with various prices. The most economic rooms are the ones without renovation. In October we will finish renovating all the rooms. This is the room type that you booked. The next time that you will visit...More

Reviewed 6 July 2016

More

Review collected in partnership with Amoma.com
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 12 September 2016

More

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Most Booked Properties in Crete, Greece
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free Parking
Hotel Amenities
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$55 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$55 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (203)
Room & Suite (95)
Dining (38)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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Claire S
25 March 2018|
AnswerShow all 5 answers
Response from Sales C | Property representative |
Hello from Castello City Hotel. All the buses that come and go to West or East Crete have their station opposite the Heraklion port. Near the hotel there is a bus station for the buses that go to the villages south of... More
0
Votes
Lorraine H
1 June 2017|
AnswerShow all 3 answers
Response from Andreas_Fotakis | Property representative |
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as... More
1
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AcostaLL
22 April 2017|
AnswerShow all 5 answers
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is... More
3
Votes
Google Translation
Room Tips
"We slept with our windows open, so the street noise was quite loud."
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"Accessible for every where with free parking."
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"The higher up the quieter"
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"Great view from balcony ... it is quite noisy due to traffic but ok if you keep windows/balcony doors closed."
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