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Theartemis Palace Hotel

Traveller (639)
360
Panoramas (81)
Pool & Beach (175)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Conveniently located at the crossroads of the southern coast, between Chania and Heraklion, Theartemis Palace is a prestigious resort with a firmly established reputation. Following an ambitious renovation project : Having all our rooms recently being renovated, to offer additional luxury and comfort, that meets even the most demanding expectations. Our ongoing renovation project, continued in 2013 with developing our buffet restaurant into an all -around live dinning experience, offering to our clientele more excuses to choose and visit our hotel.
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Property amenities
Free Internet
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Breakfast included
Airport Transportation
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mountain View
Safe
HOTEL CLASS
705Reviews
1,102Photos
61Q+A
48Room tips
Traveller rating
  • 304
  • 283
  • 87
  • 22
  • 9
Time of year
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Popular mentions
First the staff is so friendly and helpful,they look always for everything you should need aswell as the staff of the aego SPAS. It was a real dream. We thank quite specially our Consultant Vaso for her very good advice and Eugenia and Alex for our Cretan and Patnos Treatments.
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Response from Eleni_Kouklinou, Υπεύθυνος Δημοσίων Σχέσεων at Theartemis Palace Hotel
Responded 2 weeks ago
Dear Coralie and Jean Noël from Belgium, Thank you very much for choosing Theartemis Palace for your holidays and for taking the time to provide us with your feedback. We highly appreciate your warm words regarding our facilities and very pleased that you were very satisfied with our staff and our colleagues from aegeo SPA. Please be assured that we will share your comments with our personnel. Your opinion is very valuable to us as it helps us to improve and continue our standards. We are really looking forward to welcoming you back in September. Kind regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
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At check-in we got a room in the annex, but we preferred the main building and moved after the first night. The room was spacious, well-furnished, clean and had a nice balcony, but also showed some signs of wear. We had a fridge and a safe (at an extra charge) and a well-working
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Response from Theartemis_18-, Υπεύθυνος Δημοσίων Σχέσεων at Theartemis Palace Hotel
Responded 26 Nov 2018
Dear Tourist_from_Sweden, Thank you for choosing Theartemis Palace for your previous stay and for taking the time to provide us with your feedback on Tripadvisor. We are really pleased with your kind words about our facilities, our location and especially our staffs’ warmth. We will happily pass on your comments to all departments. We do regret that you had to wait sometimes longer for your drinks and would like to inform you that we took your valuable comment into account and will try our best to improve this matter. Regarding the all-inclusive packages, kindly note that they include wine glass (red, white or rose),draught beer, soft drinks, cola, Sprite, Orangeade, Lemonade and Soda. Tea and filter coffee as well as cocktails and spirits. Due to the fact that we are also offering half-pension packages, all drinks are served in our outlets in order to provide a better service. Our all– inclusive guests have the possibility to order from the restaurant and bar price lists, with a 20% discount on the mentioned prices. We are looking forward to welcoming you back next summer and if you have any further questions, please do not hesitate to contact us. Warm regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
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Verry beautifull hotel! The staff is so friendly! They Will help you with anything. The room is verry clean! Good food en lovely pool. Not for people with children age 4-12. It’s not a family hotel. It’s a hotel for couples or family’s with grown up children.
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Response from Theartemis_18-, Υπεύθυνος Δημοσίων Σχέσεων at Theartemis Palace Hotel
Responded 17 Nov 2018
Dear Naomi, Thank you for choosing Theartemis Palace for your holidays and for taking the time to provide us with your kind review. We are very pleased to read that you enjoyed your stay and we will share your warm words with our staff. We are looking forward to welcome you back in our Property and if there is anything else, we could assist you with, please be so kind and do not hesitate to contact us. Warm regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
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As we came for a 12 day holiday, the reception staff was very friendly and helpful. The room was nice aswell, up to standard. The overall cleanliness of the hotel was great. The gym was dated and lacked equipment, most of the equipment it had was not working properly, but you
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Response from Theartemis_18-, Υπεύθυνος Δημοσίων Σχέσεων at Theartemis Palace Hotel
Responded 25 Nov 2018
Dear 91Puknipusko, Thank you for choosing Theartemis Palace for your holidays and for taking the time to provide us with your feedback on Tripadvisor. We highly appreciate your warm words about our reception staff and are pleased to read that you enjoyed our facilities. However we regret to read that you were not completely satisfied about our dinner choices. Please acknowledge that your constructive comments will be shared in order to improve our service quality and our guest experience. Regarding the inconvenience caused by the dress code policy, we would like to extend our apologies. Kindly note, this information is displayed in our websites and that all our travel agencies are informed about it as well. The dress code of long trousers is not strict regarding the style of clothes. We are looking forward to welcoming you back soon and if there is anything else we could assist you with, please do not hesitate to contact us. Kind regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
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A very comfortable hotel 50m from the beach. Two clean pools, great service and cousine. Mediocre animation. Very swift and polite personell. Friendly atmosphere. Car rental, supermarket, tours office, mini-golf, plenty of restaurants are nearby. Well worth the price.
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Response from Theartemis_18-, Υπεύθυνος Δημοσίων Σχέσεων at Theartemis Palace Hotel
Responded 25 Nov 2018
Dear Андрей П, Thank you for visiting Theartemis Palace and for taking the time to write us a review on Tripadvisor. We are very happy to read, that you enjoyed your time with us and especially the staffs' friendliness and our location. Please be assured that we will certainly pass on your comments to all our departments. We are looking forward to welcoming you back in our Property next summer. Warm regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorTheartemis Palace Hotel
The Superior at Theartemis Palace Hotel
Professional photo exclusively commissioned by TripAdvisorTheartemis Palace Hotel
The Suite at Theartemis Palace Hotel
Professional photo exclusively commissioned by TripAdvisorTheartemis Palace Hotel
The Standard Room at Theartemis Palace Hotel
Our room
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Dear Susan, thank you very much for your friendly message. Regarding your questions about the pools, I would like to inform you, that the indoor and outdoor pool will be operate until the closing of the hotel. Depending on weather conditions, you can decide which pool you would like to use. If you have a booking of 3 persons, please put a comment on your request that you would like to have your room in the main building and we will do our best to fulfill your wish if we have the availability at the mentioned period. For any further questions, we remain at your disposal. Warm regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace
0 votes
Good evening, regarding your question about beds ! if your reservation is for 5 persons, beds will be ready for your arrival ! we thank you for choosing our hotel for your vacation and look forward welcoming you. Kind regards Theartemis palace Desiree Mylonaki res. dpt.
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Good morning, Unfortunatly our hotel do not provide transfer from or to airport. You can book via Internet your own transfer from heraklion or chania airport. For your Information a taxi fare will be around 90 euro from heraklion and 80 euro from chania airport time you will need between 1hour to 1 hour 15 minutes. We remain at your disposal for further Information if needed. Kind regards THEARTEMIS PALACE Desiree Mylonaki
1 vote
We'd seen in a previous review, but it seemed pretty silly. No dress code for women, lots of cropped trousers and trainers. Should def be made clear at time of booking
0 votes
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12345613
"the annex have the nicest and biggest rooms"
"Have your electric adaptors with you"
"3rd floor is for non smokers ."
"Balconies are enlosed rather than railed, so don't pay extra for a view."
"tip: do not book a standard room. go for a higher segment"
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PRICE RANGE
US$94 - US$261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
theartemis palace hoteltheartemis palace rethymnon
LOCATION
GreeceCreteRethymnon PrefectureRethymnon
NUMBER OF ROOMS
245
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