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Best Western Hotel Carlton

#45 of 63 Hotels in Helsinki
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western Hotel Carlton
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183 Reviews from our TripAdvisor Community

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Showing 99: English reviews
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Lappeenranta, Finland
Reviewed 2 weeks ago

Located in a very busy street and you'll have to look carefully to find the entrance, because the sign is modest and the entrance seems to lead in a bistro and cafeteria! And so it does! You go in and you are in a cafeteria and then you'll find the small reception desk in the back of the hall. To...

Thank PekkR
Reviewed 10 March 2017

Best Western Carlton is in a great location, and it is very close to sights, restaurants, shopping, and transportation. The staff was professional and friendly. The room was clean and comfortable. The internet was high speed. I would definitely stay here again and highly recommend it to others.

Review collected in partnership with Best Western
Thank davidplevy
Singapore, Singapore
Reviewed 5 March 2017

Best Western Hotel Carlton is located in a very accessible location which is just a 5 minute walk from the Central Railway Station. The room size is considered just nice for 2 persons. Bed is comfortable and room is clean and very relaxing. Coffee and tea making facilities are also available. I am very pleased with the buffet breakfast spread....

Thank vichelly
St. Petersburg, Russia
Reviewed 23 February 2017 via mobile

I'm happy that I chose again this hotel for my stay in Helsinki. Firstly, the location. There is no need to describe it, it's enough to have a look on the map. 5 minutes walking distance from the railway station, it's just perfect. We had a very nice room with small staircase down to the bed. It was always cleaned...

Thank Kirill L
United States
Reviewed 13 February 2017 via mobile

We arrived early in the morning and they allowed us to check-in by noon which was wonderful after a long flight from the States. We were only there for one evening and when staff told us about the breakfast times and we said we would not make it due to the fact we needed to leave at 5:15am to get...

Thank Eurotrancegirl
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Eurotrancegirl, Thank you for taking some time to write on Tripadvisor. We pride ourselves on superior customer service and I'm really happy to see that our staff members went above and beyond to make your stay more comfortable. Should guests have early check-outs we always provide early breakfast as a complimentary service. Additionally, guests can also leave their luggage...

Reviewed 18 January 2017

We stayed here for a few nights in November and really enjoyed our stay. The room was large and clean and modern. Staff were friendly and there is a nice café/bar and lovely restaurant that we had lunch in one of the days, and the food is really nice and good value for money. Only slight issue was the heat...

Thank MrsKCIreland
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear MrsKCIreland, Thank you for taking some time to share your Tripadvisor review. I'm delighted to hear that you enjoyed your stay and liked our LOST In Helsinki restaurant. Please note that we have adjustable radiators and guests can lower the temperature should they feel it too hot or uncomfortable during the winter time. I'm looking forward to welcoming you...

Mornington Peninsula, Australia
Reviewed 17 December 2016

We had a late flight into Helsinki, then a late night flight out, this hotel is close to some key things you can see, and not far from the bus terminal for Finair. It was a bit dated in some places, but not expensive and staff were happy to help find a place to eat seeing we got in about...

1Thank Corey B
Markku L, Johtaja at Best Western Hotel Carlton, responded to this review

Dear Corey B, Thank you for your kind Tripadvisor review. I'm happy to hear that you enjoyed your stay and liked our staff. As you mentioned, we are located near the Helsinki Central Railway Station and therefore guest can easily take a bus or train to Helsinki-Vantaa Airport. I'm looking forward to welcoming you back in the near future. Happy...

Leeds, England, United Kingdom
Reviewed 18 November 2016

Looked for a central hotel close to the train station and main bus station. Bus from airport stop at this station (end station) and cost Euro6.50 takes about 30 minutes. The hotel is just up the hill behind the station. Good wifi connection and breakfast. Very querky one. Steps to first floor no elevator. Next to a good Irish pub...

Thank Jorgen L
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Jorgen L, Thank you for your positive Tripadvisor review. I'm delighted to hear that you enjoyed your stay. I'm looking forward to welcoming you back in the near future. Yours sincerely, Markku L Hotel Manager

Wooler, United Kingdom
Reviewed 24 September 2016 via mobile

Friendly staff, very close to station, shops etc and yet quiet. Great restaurant and cafe downstairs and good breakfast. Lots added facilities E.g. computer and printer, tea, coffee and milk available. Spacious quirky room with great shower.

Thank Pam B
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Pam B, Thank you for your review. I'm delighted to hear that you had a pleasant stay. We hope to see you again at Best Western Hotel Carlton. Kind regards, Markku L Hotel Manager

Greater Manchester, United Kingdom
Reviewed 20 September 2016

This hotel is in a good location, a couple of minutes walk from the central station and 5-10 minutes walk to the harbour front. The receptionist was friendly and welcoming, despite it being late when we arrived. The breakfast was good and filling - we particularly liked the porridge. The rooms are a little dated and uninspiring - I suspect...

Thank Christopher G
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Christopher G, Thank you for taking some time to share your review. It's true that our location is convenient for business and leisure travelers as we are located in the core center of Helsinki. I'm happy to hear that you liked our breakfast. The porridge is also my favorite as a marathon runner I like to eat it every...

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Dining (12)
Hotel & Grounds (7)
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Management photos: Courtesy of the property manager

All Management Photos (18)
Hotel & Grounds (1)
Dining (7)
Bathroom (2)
Room/Suite (4)
View from Room (1)
Other (3)
04/06/2017 05/06/2017
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  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Robert's Coffee
Robert's Coffee
Cuisines: Cafe
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Best Western Hotel Carlton has an excellent location in the very heart of Helsinki. Superb shopping and sightseeing possibilities, museums, wonderful restaurants, urban nightlife and a casino are all within a short walking distance. On-site you will find our lively coffee shop and Lost In Helsinki restaurant. Whether travelling for business or pleasure, Best Western Hotel Carlton is the perfect choice for you to spend your nights in comfort and security! Our friendly staff is always happy to help you with any request you may have. ... more   less 

Additional Information about Best Western Hotel Carlton

Address: Kaisaniemenkatu 3, Helsinki 00100, Finland
Region: Finland > Uusimaa > Helsinki > Vironniemi
Price Range: RM444 - RM836 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Carlton 3*
Number of rooms: 21
Reservation Options:
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Hotel Style:
#10 Green Hotel in Helsinki
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Hotel Carlton staff and other travellers.
2 questions
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2 months ago

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Questions? Get answers from Best Western Hotel Carlton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the street side rather than inside where there might be no windows.”
185philipk, 12 Sep 2016 | Read review
“Rooms at the back are quieter, especially if you want to open the window due to lack of air conditoning.”
Pamela633, 3 Sep 2016 | Read review
“Ask for a room with a window, some rooms do not have one I heard.”
ObjectiveTraveler3, 7 Jul 2016 | Read review
“A bit far away from the door is better”
Buda2011, 20 Jun 2016 | Read review
“Don't get a room next to the stairwell, the security door on the first floor bangs..!!”
CjK1975, 1 Jun 2016 | Read review
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