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Holiday Inn Express Canterbury

Expedia.comUS$67*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$73*
US$67*
US$73*
US$67*
US$73*
US$67*
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Holiday Inn Express Canterbury
Holiday Inn Express Canterbury
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695 Reviews from our TripAdvisor Community

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Showing 623: English reviews
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Los Alcazares, Spain
Reviewed 2 weeks ago

As a budget hotel it was very good. The staff are excellent (except the kitchen staff clear the breakfast before the cutoff time!) and the rooms and public areas are clean and tidy. In the room we had it would have been nice to have had more light, and for some reason we were given a disabled room, with some...

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Helpful?
Thank PeterC978
MalithJay, Manager at Holiday Inn Express Canterbury, responded to this review

Dear Peter C, Thank you very much for your feedback. We are pleased to see you preferred the cleanliness of the hotel and our valued staff. Noted your valuable comments where we can improve. We are glad to inform that we have plans to install another signage on the A 2 road before the hotel and roll out new Holiday...

Bournemouth, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 8 October 2016

We were so impressed with this hotel. The staff on Reception were pleasant, helpful and welcoming on arrival. We had a family room for the three of us. Our double bed was comfortable with both soft and firm pillows - separately labelled. My daughter was very complimentary about the sofa bed she slept on which was a double and properly...

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Helpful?
1Thank Klever-kate
About Hotel's Favourite Review
MalithJay, Manager at Holiday Inn Express Canterbury, responded to this review

Dear Klever-kate, Thank you very much for taking the time to write such great things about our hotel and service. Guest satisfaction is our number one goal and there is nothing better than achieving that. Look forward to welcoming you again.

London, United Kingdom
Reviewed 3 weeks ago

This hotel is very average. If the free WiFi actually worked and was somewhat fast I would have given the hotel a better rating. The room was clean and they have an ice machine in the lobby. The bar is 24 hour. I didn't bother checking out the free breakfast, but it is available. The hotel isn't very well connected...

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Helpful?
Thank AllieFromDown
MalithJay, Manager at Holiday Inn Express Canterbury, responded to this review

Dear AllieFromDown, Thank you for staying with us and writing a review. Sorry to see FREE Wi Fi did not work as it should be. We have noted your comments forwarded to relevant department to take action. Guests who do not have a car there is a bus service to Canterbury as you mentioned, hence there is a choice for...

Reviewed 3 weeks ago via mobile

We bought a Groupon voucher for dinner and were unfortunately very disappointed. Things began ok with the starter which was a sharing plate for 2 served quickly with a good selection of scampi, chicken wings, sweet potato chips, samosas etc. Unfortunately the main course curry was tasteless like a cook in sauce and the popaddom was served swimming in fat....

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Helpful?
Thank Steve A
MalithJay, Manager at Holiday Inn Express Canterbury, responded to this review

Dear Steve A, Thank you for your feedback. Sorry to see you did not enjoy the dinner. I have forwarded your comments for the right department to take necessary action. We hope to serve you again in the future.

Reviewed 4 weeks ago

The hotel is very basic, no frills, and the price reflects this. The breakfast was way too busy, packed and unorganized on a Sunday morning, the breakfast is included in the price and it shows. Definitely not worth it would rather pay for a decent breakfast else where. Not all staff were helpful, we had some issues with our room,...

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Helpful?
Thank CaptureLife126
IHGService, Guest Relations Manager at Holiday Inn Express Canterbury, responded to this review

Dear CaptureLife126, We appreciate you for sharing your review about your recent stay. We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. I apologize for any inconvenience you might have experienced. Please be assured, that we have noted and forwarded your comments about our staff service and...

Wolverhampton, United Kingdom
Reviewed 4 weeks ago

Difficult to find behind a petrol station. This hotel gave the constant impression of being understaffed. Simple requests took ages and had to be repeated. On both nights there were travelling parties of teens. And teens make noise. Could have coped with this but the noisy plumbing was a nightmare. Also the wifi was awful. Evening meals were fine but...

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Helpful?
Thank Kathryn W
IHGService, Guest Relations Manager at Holiday Inn Express Canterbury, responded to this review

Dear Kathryn W, Thank you for taking the time to write a review of your recent stay. I am pleased to know that you liked our evening meals. Although it is regrettable that the service you received from our staff did not meet your expectations. I also apologize for any disturbance caused by the noise and if the WIFI service,...

London, United Kingdom
Reviewed 18 April 2017

It ticks the boxes of a budget hotel, the reception was pleasant enough, although calling down to reception was unsuccessful, had to call the main line from mobile to get a response, they did only seem to be one person working so that could have a lot to do with it. Clean and neat, does what it says on the...

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Helpful?
Thank AmIaFoodie
IHGService, Guest Relations Manager at Holiday Inn Express Canterbury, responded to this review

Dear AmIaFoodie, Thank you for taking the time to write a review about your stay with us. We are happy you found our hotel clean and neat. On the other hand, we would like to apologize for not living up to your expectations regarding our service level during your visit. Reviews like yours are very valuable as they enable us...

Nottingham, United Kingdom
Reviewed 6 April 2017

Stayed on way to channel tunnel, mire than adequate for a one night stay. Very clean, comfortable bed, nice staff, decent bar and restaurant. Good price which included a breakfast. Will definitely stay again on route to France.

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Helpful?
Thank Gina H
Slough, United Kingdom
Reviewed 4 April 2017

An acceptable alternative to the Folkestone Holiday Inn Express, if the latter is unavailable, en route to the Ferry. Reception staff particularly professional and welcoming. Adequate parking on site.

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Helpful?
Thank Michael K
IHGService, Guest Relations Manager at Holiday Inn Express Canterbury, responded to this review

Dear Michael K, Thank you for your recent stay with us and reviewing our property. I am pleased to know you liked the friendliness of our staff and enjoyed your stay. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Thank you for staying and we all hope...

Chelmsford, United Kingdom
Reviewed 30 March 2017

Everything about the hotel was great. Easy check-in and check-out. Very friendly staff on desk. The hotel even arranged for a massive slice of complementary birthday cake for my wife. Great parking and very easy to find. The room was clean and spacious with everything you need including a free standing fan for if it got too warm. The only...

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Helpful?
Thank DJ-SILKY

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more   less 

Additional Information about Holiday Inn Express Canterbury

Address: A2, Upper Harbledown, Canterbury CT2 9HX, England
Region: United Kingdom > England > Kent > Canterbury > Upper Harbledown
Price Range: RM319 - RM711 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Canterbury 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Canterbury
Canterbury Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Canterbury staff and other travellers.
6 questions
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unitedkingdom
over a year ago
over a year ago
over a year ago
Cambridge, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Express Canterbury staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid a room for disabled if the aids are not needed.”
PeterC978, 10 May 2017 | Read review
“free wifi, but terrible”
AllieFromDown, 2 May 2017 | Read review
“It's off the motorway so a room at the back...”
AmIaFoodie, 18 Apr 2017 | Read review
“Ground floor to the rear was nice and quiet”
Yanmi19, 20 Mar 2017 | Read review
“away from the road”
641rod002, 1 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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