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Holiday Inn Express Canterbury

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A2, Upper Harbledown, Canterbury CT2 9HX England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$84
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Free cancellation until 24/10/21
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Traveller (95)
360
Panoramas (7)
Room & Suite (151)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Canterbury
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi. Car parking is £3.00 per 24 hours
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Free breakfast
Hiking
Business Centre with Internet Access
Conference facilities
Baggage storage
Newspaper
Paid public parking on-site
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Vending machine
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Desk
Housekeeping
Telephone
Flatscreen TV
Walk-in shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, French
925Reviews10Q+A100Room tips
Traveller rating
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  • 47
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Popular mentions
JJmgn_1 wrote a review 3 May
Basingstoke, United Kingdom28 contributions72 helpful votes
The One-way system for the breakfast does not work as should. It is pointless you let the people stand in front of the food and the chef or the team is plating it. Just use the breakfast card and deliver it to the room as should be. Or alternatively use the full lobby or restaurant areas, where the chairs and table have been pushed toward the wall to make more space and re-arrange the one-way system more efficiently. Simply the customer should not meet the other customers with less than two meters. The customer should not touch anything food-related this included drinks, hot drinks, coffee makers machine, cups etc. as that is cross-contamination or the virus can be spread. Therefore you should allow no more than 1-2 people from a different group to stand or stay close to each other. Please invest some money and buy a lift! Or put more people in the shift to help with the luggage.
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Date of stay: May 2021
Location
Cleanliness
Service
Room Tip: No lift so keep in mind. The breakfast covid system should be re-design and re-planned. A...
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Chris L wrote a review Dec 2020
1 contribution
Really welcoming staff not in your face but always ready to help if you need anything.The hotel is very clean and tidy rooms are spot on the beds are comfy with the best pillows.The hotel is about 10 minutes to Canterbury and 70 minutes to London I was staying here for work and extended it as I felt relaxed.The hotel is next to a service station which is handy but just make sure you don’t drive past it believe your sat nav for once 5/5
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Date of stay: December 2020Trip type: Travelled on business
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Resort64485891403 wrote a review Dec 2020
Cheswick Green, United Kingdom2 contributions1 helpful vote
Room very nice. Good TV although time consuming to get channels and undo silly setup from previous guest. Easy to get to. Staff were super friendly. Breakfast was good they made changes due covid restrictions. There is a daily carpark charge which is a bit cheeky considering it is so rural,
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Date of stay: September 2020
Location
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Bel wrote a review Oct 2020
1 contribution
Booked a room here for 3 a couple of days before visit. Very easy process online. When we came to the hotel there was lots of parking available. Once inside the staff were very hospitable and welcoming. The hotel itself was very clean and throughout our entire stay there was someone available at the reception. We were given our menus on arrival and asked if we needed anything else. The room had a double bed and a sofa bed and they had even provided a cot bed as we had the little one with us. There was a hairdryer available in the room and an ironing board and iron. Everything was very clean. We went to the restaurant for our evening meal and the service and food was great. The beds were very comfortable and we had no issues. In the morning we had a packed breakfast but were also offered toast, eggs, tea and coffee, along with the same great service. The staff were extremely pleasant and we had a 5* stay here.
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Date of stay: October 2020Trip type: Travelled with family
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A N wrote a review Oct 2020
Stratford-upon-Avon, United Kingdom293 contributions52 helpful votes
It’s a budget hotel and we are aware of their typical limitations; fair few miles outside of the named town, pretty basic, etc. but we only wanted it as a base to explore the coastal area. Was charged £3/night parking. Reasonable but don’t recall seeing that on the website??? Location off A2 through the petrol station doesn’t look great. Doesn’t have a lift so have to carry luggage up stairs, could be an issue to some people. We were in an odd numbered room on first floor (oddly though numbered in 200 range) which is at ‘rear’ of hotel and was quiet for traffic noise, even with window open. However, overlooking their maintenance yard and hum of some extraction/ventilation unit (?) wasn’t great. Rooms are fine and comfy beds so tick those boxes. One paper cup each for tea/coffee isn’t great, should be ceramic. We left the “still in” sign as didn’t need room making up or towels changing but they came in anyway to remove towels but left replacements in a bag in hallway outside the door.... Well organised for Covid. Breakfast is described as continental and comes in a bag and you can add a bacon/sausage bap if you want. You can still sit at tables to eat out of your bags which is a bit odd. Saw many other diners eating cereals from bowls (not a paper cup you get in the bag version) and hot food off plates with proper cutlery. We were not offered this option. If you’re using it as base for travel out it is fine, if you’re thinking you can ‘holiday’ at the hotel you can’t. Note; a taxi into town is about £10 but coming back was £15 as you have to go past the hotel on the A2 for few miles to double back.
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from IHG Service, Owner at Holiday Inn Express Canterbury
Responded 6 Nov 2020
Hello 375an, Thanks for staying with us and taking the time to share your thoughts. We're glad you find your room quiet and the beds comfy. On the other hand, I am sorry to hear your disappointment because there is no lift and you find your dining experience unsatisfactory. Our team has been looped of your review and I'm confident this will be improved to deliver complete guest satisfaction. We hope you consider us again as a pit-stop for your travel in case you're back in the area! Best, Ronald R. Case Manager IHGService
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PRICE RANGE
US$52 - US$117 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express canterbury hotel upper harbledown, holiday inn canterbury, canterbury holiday inn
LOCATION
United KingdomEnglandKentCanterburyUpper Harbledown
NUMBER OF ROOMS
89
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Frequently Asked Questions about Holiday Inn Express Canterbury
Which popular attractions are close to Holiday Inn Express Canterbury?
Nearby attractions include Joe's Bows (4.0 km), Escape Kent (4.3 km), and Escape In The Towers (4.4 km).
What are some of the property amenities at Holiday Inn Express Canterbury?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express Canterbury?
Top room amenities include a flat screen TV, a desk, and a walk-in shower.
What food & drink options are available at Holiday Inn Express Canterbury?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express Canterbury?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express Canterbury?
Conveniently located restaurants include The Corner House Canterbury Restaurant, The Dove Dargate, and Cafe Revival.
Does Holiday Inn Express Canterbury offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express Canterbury?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Holiday Inn Express Canterbury?
Many travellers enjoy visiting Chilham Village (6.0 km), Greyfriars Chapel and Franciscan Gardens (4.6 km), and St. Augustine's Abbey (5.3 km).
Is Holiday Inn Express Canterbury accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.