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We stayed here for an overnight bank holiday stay to Canterbury.
The rooms are quite dated and very basic but they were clean, tidy and the bed was comfortable.
The staff, service and “common areas” were brilliant. Breakfast was adequate.
The only negative really was...More
Very friendly front office staff who were able to greet a number of regulars by name. The rooms and the hotel in general was extreemly clean throughout.
Breakfast staff were constantly topping up the hot plates and being very efficient.
We had decided to visit the historic centre of Canterbury and this hotel is situated only 15 minutes drive from the centre. We used our SATNAV to find the hotel, but its location was not obvious from the road as it was tucked in behind...More
1 Thank JandSCollins
Response from IHGService, Guest Relations Manager at Holiday Inn Express CanterburyResponded 7 April 2018
Thank you for your stay and for taking the time to leave us feedback. I hope you had a wonderful time visiting Canterbury historic center! I am glad that most areas of your stay went well and that you found the room received...More
Very pleasant stay. Staff very helpful. Originally I was suppose to stay there 2 weeks ago. Due to the bad weather we couldn’t attend. Rang the hotel to cancel, I thought I would of lost my money as I had already paid. They were happy...More
I found the inter connected doors to rooms a big problem, as you might as well have the people next door in your room! Walls / doors paper thin. We were put right in one corner to be surrounded by kids of about 4-6 in...More
1 Thank iancooke
Response from MalithJay, Manager at Holiday Inn Express CanterburyResponded 12 March 2018
Thank you for bringing this to our attention. We apologise for the inconveniences you faced during your stay, as that is not up to our normal standards. We appreciate your comments and will share these with our team so that we can continue to improve...More