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Traveller (141)
Room & Suite (476)
Dining (175)
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Overview
  • Excellent23%
  • Very good44%
  • Average21%
  • Poor9%
  • Terrible3%
Travellers talk about
“no lift”(2 reviews)
“direct access”(2 reviews)
“secure parking”(3 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (419)
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57 results
Traveller rating
12
14
20
8
3
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Time of year
LanguageEnglish
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12
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20
8
3
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All reviewsno liftdirect accesssecure parkingbit datedtop floorthe main streetcentreshopping
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1 - 5 of 57 reviews
Reviewed 30 December 2017

Average hotel in the city center. Good rooms and garage. Unfortunaterly no Christmas feeling in the restaurant on Christmas Day. No "postcardservice" in the reception. Very unpersonal. Nice pool-area.

Review collected in partnership with Accorhotels.com
Thank Karl-Erik M
Response from Prestigi H, comercial at Hotel MercureResponded 9 January 2018

Dear Client, Thank you very much for choosing our hotel as host to your previous holidays. I look forward to welcoming you in the near future in another Luxury experience. All the best,

Reviewed 4 December 2017

Very good value for a comfortable, modern hotel. No particular charm or romanticism but everything professional, nice staff, good location, parking available next door. I enjoyed the excellent buffet breakfast and restaurant buffet dinner, which included interesting local food options even though they were not...More

Thank ploumParis
Response from Prestigi H, comercial at Hotel MercureResponded 27 December 2017

Thank you for your review and kind words for our team members. We are delighted to have served you so well and hope you will be able to return in the near future.

Reviewed 13 November 2017

I wanted just the hard boiled eggs and not the accompanying broad beans and mayonnaise, so I just took the eggs. See photo. The chef came out of the kitchen and ticked me off saying that I should have asked for hard boiled eggs on...More

Thank 8002reverse
Response from Prestigi H, Departamento comercial at Hotel MercureResponded 15 November 2017

Dear guest, We regret that your stay has not been entirely pleasant for the several incidents. We inform you that you have the option to complaint when you are in the hotel so we can offer you a solution in situ. We hope that you...More

Reviewed 23 October 2017

Booked a double/twin room on the Accor website because it was cheaper than booking sites, however when we arrived I was informed I had only booked single occupancy! (double room!) so had to pay 70€ more making it 20 + € more expensive than booking...More

Thank Richard D
Response from Prestigi H, Departamento comercial at Hotel MercureResponded 26 October 2017

Dear Mr. Richard D; We regret that your stay has not been entirely pleasant as we'd like because of different incidents. Hoping that this incident does not cause you to lose confidence in us, yours sincerely, Prestigi Hotels

Reviewed 12 October 2017

Thought hotels in Andorra would be a bit special but this was a bit like a generic eurohotel. Found out it was next to a Novotel (same group ) and was surprised prices were the same. Add in parking for the motorbike as parking outside...More

Thank jhayes112016
Response from Prestigi H, Departamento comercial at Hotel MercureResponded 13 October 2017

Dear jhayes112016; We regret that your stay has not lived up to your expectations. We work every day to reach the full satisfaction of our guests and we are saddened that this time, we have not been able to perform our mission. We regret that...More

View more reviews
About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Indoor pool
Details
Price range
US$78 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Andorra la Vella
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$78 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Andorra la Vella
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (141)
Room & Suite (476)
Dining (175)
Pool & Beach (5)
Amenities (125)
Family and Play Areas (8)
Business Centre & Event Rooms (3)
Questions & Answers
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Estefani J
30 August 2017|
AnswerShow all 2 answers
Response from Natralo | Reviewed this property |
Greetings , you need to check on Google map but I think it might be around 1 Km
0
Votes
Stella T
24 June 2015|
Answer
Response from Prestigi H | Property representative |
Thank you for your e-mail. The nearest ski school is located on the ski resort. You have to go or drive or take the bus. Best regards,
0
Votes
Google Translation
Room Tips
"I would think all rooms are of a high standard."
Read review
"Rooms very dull and the furniture is not very attractive."
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"The Family Suites are lovely"
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"WiFi log-on will accept any name."
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