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Very good value for a comfortable, modern hotel. No particular charm or romanticism but everything professional, nice staff, good location, parking available next door.
I enjoyed the excellent buffet breakfast and restaurant buffet dinner, which included interesting local food options even though they were not...More
Response from Prestigi H, comercial at Hotel MercureResponded 27 December 2017
Thank you for your review and kind words for our team members. We are delighted to have served you so well and hope you will be able to return in the near future.
I wanted just the hard boiled eggs and not the accompanying broad beans and mayonnaise, so I just took the eggs. See photo. The chef came out of the kitchen and ticked me off saying that I should have asked for hard boiled eggs on...More
Response from Prestigi H, Departamento comercial at Hotel MercureResponded 15 November 2017
We regret that your stay has not been entirely pleasant for the several incidents.
We inform you that you have the option to complaint when you are in the hotel so we can offer you a solution in situ.
We hope that you...More
Booked a double/twin room on the Accor website because it was cheaper than booking sites, however when we arrived I was informed I had only booked single occupancy! (double room!) so had to pay 70€ more making it 20 + € more expensive than booking...More
Thank Richard D
Response from Prestigi H, Departamento comercial at Hotel MercureResponded 26 October 2017
Dear Mr. Richard D;
We regret that your stay has not been entirely pleasant as we'd like because of different incidents. Hoping that this incident does not cause you to lose confidence in us, yours sincerely,
Thought hotels in Andorra would be a bit special but this was a bit like a generic eurohotel. Found out it was next to a Novotel (same group ) and was surprised prices were the same. Add in parking for the motorbike as parking outside...More
Response from Prestigi H, Departamento comercial at Hotel MercureResponded 13 October 2017
We regret that your stay has not lived up to your expectations. We work every day to reach the full satisfaction of our guests and we are saddened that this time, we have not been able to perform our mission.
We regret that...More