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Traveller (166)
360
Panoramas (83)
Dining (177)

About

Location
Cleanliness
Service
Value
172 air-conditioned rooms including 12 non-smoking rooms and 7 disabled rooms. Located in the financial and commercial centre. Features 3 restaurants, a bar, a private car park and a fitness center (swimming pool and sauna).
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Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Mid-range
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
136Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
493Reviews
951Photos
12Q+A
5Room tips
Traveller rating
  • 121
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  • 103
  • 42
  • 17
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Popular mentions
Hotel is centrally located, a few blocks from the main shopping area in Andorra de Vella. Easily accessible to ski bus stops to the resorts in Grandvalira and Vallnord. My room was clean and comfortable. The hotel also has a spa, gym, pool, and mini golf course. I did not use
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Response from Prestigi H, Director de Relaciones con Clientes at Hotel Mercure
Responded 2 days ago
Dear Customer: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Bets regards. Maxi Guaglianone
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When we arrived a disabled parking spot had been reserved under Novotel. With a disabled person we then had to get up 6 stairs, down one and accross a small road into the Mercure. The room was nice but no tea and coffee makingfacilities as we have gotused to in Mercure hotels.
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Response from Prestigi H, Director de Relaciones con Clientes at Hotel Mercure
Responded 6 Dec 2018
Dear Customer: Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. You are right, maybe for the next time the Novotel it's a better option to you, because also we have Kettles on the rooms. Best regards. Maxi Guaglianone
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Very well located, just a few through its sister property onto the main street. Hotel is nice but the lobby needs some warmth and colours. Breakfast was extensive and well worth the price. Would have loved to have some good coffee but the machine coffee was not up to standard.
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Review collected in partnership with Accorhotels.com
Response from Prestigi H, Director de Relaciones con Clientes at Hotel Mercure
Responded 6 Dec 2018
Dear Customer: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Best regards. Maxi Guaglianone
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Booked a day before we arrived, as weather for Andorra was forecast heavy snow :)Welcome from reception was wonderful, as they recognised us from our stay a few weeks prio and said the same room is ready for us.Spa area welcoming, and so so needed. Must have spent 5 hours
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Review collected in partnership with Accorhotels.com
Response from Prestigi H, Director de Relaciones con Clientes at Hotel Mercure
Responded 6 Dec 2018
Dear Customer: Thank you for your very kind review and for choosing us. We're happy to know we are going to recive you again in a few days. Thank you for your fidelity. Best regards. Maxi Guaglianone
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The Mercure in Andorra la Vella has a great location in the heart of the town/city. Rooms are functional, but clean, though special mentioned should go to the power shower. Breakfast is also a big plus with a huge range of options available in it's buffet range - it's just a
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Response from Prestigi H, Director de Relaciones con Clientes at Hotel Mercure
Responded 5 Dec 2018
Dear Customer: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Bets regards. Maxi Guaglianone
Read more
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHotel Mercure
The Triple Room at the Hotel Mercure
Professional photo exclusively commissioned by TripAdvisorHotel Mercure
The Suite Prestige at the Hotel Mercure
Professional photo exclusively commissioned by TripAdvisorHotel Mercure
The Suite Prestige at the Hotel Mercure
Professional photo exclusively commissioned by TripAdvisorHotel Mercure
The Suite Family Prestige at the Hotel Mercure
Zona de Spa, hidromasaje, jacuzzis, sauna, baño turco....
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12345689
Greetings , you need to check on Google map but I think it might be around 1 Km
0 votes
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Thank you for your e-mail. The nearest ski school is located on the ski resort. You have to go or drive or take the bus. Best regards,
0 votes
Cuando nosotros fuimos la entrada a la piscina era gratuita, asi como a los juegos de los niños y a la terraza superior para jugar al minigolf.
0 votes
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Hola. Admitís mascota? Tiene algún coste? Gracias.
Precio del parking?
No tiene propio, es compartido con otro hotel y es pequeño, asi que debes reservarlo con antelación o te quedaras sin plaza como me ocurrió a mi, por eso no te puedo decir el precio. Un saludo.
0 votes
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123
"I would think all rooms are of a high standard."
"Rooms very dull and the furniture is not very attractive."
"The Family Suites are lovely"
"WiFi log-on will accept any name."
"ask for the room that faces the courtyard. there are no super views in any room but the courtyard view is much quieter. also make sure they do not put you next to the elevator."
PRICE RANGE
US$111 - US$289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure andorra la vella
LOCATION
AndorraAndorra la Vella ParishAndorra la Vella
NUMBER OF ROOMS
172
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