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A very impressive hotel on arrival inside, alas it required its diners to go next door to the Novotel hotel & breakfast was on site for both hotels. Modern, clean & very central with secure parking under the Novotel, though there is no lift for...More
Response from Prestigi H, Departamento comercial at Hotel MercureResponded 7 November 2016
Thank you for taking the time to tell us about your experience at the Hotel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate...More
Marvelous view from the rooftop. Helpful & smiling staff. Very good range of food for the breakfast. Easy access to the city. Better to reserve parking before the stay (very expensive) or to use some public parking in the city. For suitable wi-fi connection, ask...More
Response from Prestigi H, Departamento comercial at Hotel MercureResponded 9 September 2016
Thank you very much for choosing us. I feel pleased to know how much you enjoyed our hotel and room facilities, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and...More
We stsyed for 3 nights. Parking car at hotel just for 1 night as we recognized that clise is punlic parking much chiepier. The shower head was old and after the time of accetable use. Was promptly exchanged. Computer system is without any flexibility, so...More
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Response from Prestigi H, Departamento comercial at Hotel MercureResponded 5 September 2016
It makes us happy to know that in spite of some incidents, you could have enjoyed your stay. Your opinion is important for us and because of it it will be object of study for possible improvements. Waiting to be able to receive...More
When we arrived we were greeted with dog faeces in front of the elevators in the main lobby area. Parking was done via an automated parking machine system and they scratched 2 of the wheels of my Mercedes because it was a tight fit in...More
Response from Prestigi H, Departamento comercial at Hotel MercureResponded 22 August 2016
We regret that your stay has not been entirely pleasant as we'd like. It was a momentary coincidence. Like you know, in our hotel, all animals are welcome and that is a consequence that we know could pass. This incident has been resolved...More
We are seriously disappointed with this hotel for many reasons: The main one is that the bed was so bad that we could not sleep well at all. Isn't it the most important? It does not seem to. The rooms are rabbit cages all square,...More
Response from Prestigi H, Departamento comercial at Hotel MercureResponded 16 August 2016
We thank the time spent to send us your comments about your stay at Mercure Andorra.
We felt the service and performance have not lived up to your expectations and therefore please accept our sincere apologies.
Our priority at Mercure is offering the...More
US$89 - US$370 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#10 Luxury Hotel in Andorra la Vella
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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