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4.5
#4 of 67 hotels in Graz
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Newly built in 2018, the NH Graz City is perfectly situated in Graz’s historic city center, putting the UNESCO-listed old town right on your doorstep. It’s just a short walk to the city’s visitor attractions, as well as gourmet restaurants, cafes and bars, and the hotel is also conveniently close to Karl-Franzens University and the Technical University.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Nicely situated hotel, very close to Graz main attractions. It was clean and overall seemed to be very well maintained, room nice & cozy. However, need to say the Wifi perception kind of sucked - frequent disconnect and unstable connection, which was very annoying I need to say. Also there is an underground parking garage, which I don't know if was on purpose (maybe another Go Green initiative in Austria to save up some electricity?) or just temporary, but it was dark in there like a hell. Only few light were on, literally pushing you to use your cell phone torch to gain some light. Also be ready to take some stairs from the parking lot in order to get up to the front desk. Parking fee is 17 EUR per day, but remember asking for some card - which I had to specifically ask for + remind at the check out I used the garage, so you don't end up paying full price (which I think was some ridiculous 36 EUR?). Other than that it was ok - anyways spent 80%+ of time out of the hotel. :)
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Date of stay: September 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Edelsbrunner, Geschäftsführer at NH Graz City
Responded 18 Sept 2020
Dear Kristian_Stern, thank you very much for your stay and for the time to share your feedback with us. Your review has been forwarded to all departments. We are happy that you enjoyed your visit at the NH Graz City and hope to welcome you again soon. Kindest regards, R. Edelsbrunner, NH Graz City
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I arrived earlier than check in and my room was ready. I'd reserved a superior room, with view. To be honest, I wasn't impressed with the 'view'. There were a couple of bee hives as my immediate view and further away was a shed with bins. I guess every room has a window and therefore a view! I requested another room, as I was disappointed with the superior room and its view. The next room was on the fourth floor, so the view was better, but I still got to see the laundry delivery etc. The rooms are clean, but considering that it's a new hotel, the flooring is already chipped and scratched. There is no character to the rooms. Modern and bare. One of the things that didn't sit right with me and something that I haven't faced in a four star hotel before, was that I was expected to give my credit card over on arrival and not only did they book the cost of the room, they booked a further €25 per day! I was told that it was like a deposit or for car parking! Really? I arrived by train!
The hotel is situated in a good location. Its not to far from the most important sites.
Breakfast was excellent! Exactly what I would expect from a four star hotel. Plenty of choice for everyone.
Due to Covid restrictions, the mini bar was empty and the hospitality tray had been removed. It is possible to receive those on request.
One evening, I returned to my room, to find that the cleaning crew had cleaned my room and left both windows wide open! It was freezing cold! I did report that to reception, but they were also at a loss as to why that had been done.
The staff at reception were very helpful.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Edelsbrunner, Geschäftsführer at NH Graz City
Responded 10 Nov 2020
Dear Sir/Madame, thank you very much for your stay and for the time to share your feedback with us. Your review has been forwarded to all departments. A deposit is common sense in the international hotel business, this is not specific for parking, it is for any occurring extras which may also include parking at some time but not in your case. At check out, the deposit is of course released. For the inconveniences caused by the open window, we would like to apologize. We are happy that you enjoyed your visit at the NH Graz City and hope to welcome you again soon. Kindest regards, R. Edelsbrunner, NH Graz City
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Very clean Hotel Good breakfast Easy and fast way to the City Center. Very convenient for drivers, Parking is next to the Hotel and an special price of 17€
Staff very friendly and welcoming.
Will stay in this Hotel next year after covid again.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Edelsbrunner, Geschäftsführer at NH Graz City
Responded 23 Dec 2020
Dear Matthiasp809, thank you very much for your stay and for the time to share your wonderful feedback with us. Your review has been forwarded to all departments. We are happy that you enjoyed your visit at the NH Graz City and hope to welcome you again soon. Kindest regards, R. Edelsbrunner, NH Graz City
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This hotel provided no service at all. Since the housekeeping hasn’t come to clean up our room at 1:30pm, called the front desk for room make-up service and also asked for slippers as the staff couldn’t find them the previous night (no one informed us until I followed up , we waiting in the room for more than a hour) Could never imagine that the lady who picked up the phone asked me to first come down to reception to give her the room number in order to provide cleaning service (and also collect slippers ourselves). This doesn’t make sense at all. I never heard this kind of service from a hotel. When we came down to lobby, people were queuing for check-in. We waited for about 20mins, another front desk lady told us there were no slippers available until next week. I didn’t know who was the non-sense I was talking to over the phone. Face to face to give feedback, no response, emailed to give feedback, no reply. That was crazy! The next day the housekeeping didn’t come until we returned at 3pm. Our room included a late checkout at 5pm and when we returned we asked the ponytail man at front desk if we could checkout 15 mins late for packing just in case, replied “we need the room” even there was no housekeeping to tidy up...rushed down to checkout at 5pm but queuing more than 15mins! Did they really need the room at 5pm? Not to mention all the convenience caused by them was much more than 15mins of time wasted. No more “nH” brand next time.
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from R_E, Manager at NH Graz City
Responded 20 Jan 2020
Dear Pepe181219, thank you very much for your stay and for the time to share your detailed feedback with us. We are truly sorry for this negative impression. The NH Graz City is well known for its outstanding service quality so we are taking your feedback very serious. It has been shared with all departments in order to make sure, that an impression like this, is not going to happen for future stays. As we did not receive feedback from you via email, we kindly ask you to contact our team directly via nhgrazcity@nh-hotels.com in order to avoid wrong guesses from missing communication. We are fully aware that there is no second chance for a good first impression, still we would be very happy if you could give us another chance so we convince you, that we can definitely do better. Best regards, R. Edelsbrunner, NH Graz City
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We booked a room for 3 adults for 3 nights in Jan 2020. We checked in hotel and then rushed out to sightseeing. Upon our return to the room very late that night, we found that it was a handicapped room. All toilet facilities were designed for handicapped guest. The toilet seat was tall with no cover and the mirror was set in waist level that we're not able to use it. When we asked the reception why they've put us in a handicapped room. Their reply was because we requested a twin bedroom and all their twin bedrooms with extra guest are handicapped rooms. There's no description about it on the online booking. Should I'd been informed of it, I'd have changed my choice of hotel. This hotel is the least attentive hotels when compared with other hotels I stayed in the neighbourhood country. All other hotels provded amenities for 3 guests in our room, except that NH Graz paid not attention that we have 3 adults staying in the room. Always missing a bath towel, tea cup, etc. Despite of above, the breakfast was great with fresh food and a lot of choices
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from R_E, Manager at NH Graz City
Responded 10 Feb 2020
Dear guest, thank you very much for your stay and for the time to share your impressions with us. We are sorry that we did not meet all your expectations.Unfortunately all offered rooms for a room change have been denied from your side. All our team members are happy to assist the best possible way to find the best solution for a perfect stay at our property. All amenities are brought of course free of charge to your room, we do excuse for waiting times during peak times. Nevertheless we hope that you will give us a second chance and be our guest again. Best regards,
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Arrived at 13h on a very quiet day, hotel seems totally empty, i m the only customer in sight during the 20mns i spent at the reception, the receptionist tells me the check in is at 15h, pretending that none of the rooms is clean yet. But latter admit they are plain rigid on check in time, while rooms are ready. Once I m back at 4pm, I ask to be set as far as possible from the lift, she checks and hand me a key, telling me its remote, went up to floor 2, the room is literally in front of the lift doors! Went back and waited to be changed room, this time I walk in the room, it's a corner one, has almost no windows and the bathroom floor is filthy with foreign hairs, disgusted, I go back again to the reception and get a 3rd room, for the pain she upgrades me (not a big effort though, I m gold member with NH programme). Again bathroom floor has foreign hairs, the seat seat has litter on it. Seems that they really don't clean the rooms, but they charge them well. 130€ for that is rather inconvenient. They deducted the price of the breakfast as a compensation, not am efforts neither after I stayed in a dirty room. I m sure there are far cleaner hotels in thr city where personnel care really about customers, this is Austria after all, not 3rd world. Other than that, their bar is shut off, the breakfast is good, location is centric, and there is a car parking next door / under the hotel almost. The NH despite good potential is not made for tourist looking for a 4*, eventually at best business customers that don't look about the cleanliness much and definitely cater to customers that don't look value for money.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really enjoyed my time at NH Graz City. The staff were lovely and helpful. I had a business reservation and then a personal one. The receptionist (didn't get her name, but she was wonderful) was able to smoothly transition over to the other reservation without me having to switch rooms. As for accommodations and amenities, the breakfast has a large variety of healthy food available. The hotel does have a small gym. The rooms themselves are rather modern and mine came with A/C fortunately. The unit wasn't very efficient, but it may have been having trouble with the abnormally hot temperatures. The location of this hotel is ideal if you want to relax after work and take a stroll through town or on vacation! It is close to the Schlossberg (castle on hill), which is one of the highlights of the town. The hotel is about 30 min walk away from the main train station, little far but there are other options available too.
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Review collected in partnership with NH Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthias Ludolf, Geschäftsführer at NH Graz City
Responded 24 Aug 2022
Wow, thank you very much for this feedback dear r2d2arm. Such words are motivation enough for us to stay on this path and give our best to our guests. See you soon and best regards Matthias Ludolf General Manager
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A new hotel at the heart of Graz. The rooms are clean, the front desk service is average. Hotel breakfast is surprisingly perfect, variety of pastry and fresh food and juices. The hotel provides you 50% discount with the parking
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Edelsbrunner, Geschäftsführer at NH Graz City
Responded 5 Aug 2020
Dear 94selind, thank you very much for your stay and for the time to share your feedback with us. Your review has been forwarded to all departments. We are happy that you enjoyed your visit at the NH Graz City and hope to welcome you again soon. Kindest regards, R. Edelsbrunner, NH Graz City
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We were in Graz again during Advent and we chose the NH Graz City again. The location is ideal for reaching all the important hotspots in just a few minutes. The room, a "superior", is large, spacious and, above all, everything is very clean. The breakfast buffet has everything, and on request, eggs can be prepared freshly in a variety of ways, from fried eggs to omelettes. The staff is very friendly. The car can be parked in the underground car park, but - a small downside - this costs €22 for 24 hours. Nevertheless, the hotel is the only option for us for a city trip to Graz.
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Review collected in partnership with NH Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the room on the reception, where lady told us that standard rooms were booked and sold us some room that was about 174 euro per night without breakfast. The room was dirty: the floor was scratched, the walls were stained with colored pencils, furniture was very poor. The washbasin also was not properly cleaned.There was no even a bottle of water for guests, only mini bar! The internet in the room was very weak. And btw on booking.com our room with provided facilities and size was mentioned as Standard for 149 euro. The hotel is totally overpriced! Not recommend!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthias Ludolf, Geschäftsführer at NH Graz City
Responded 6 Sept 2022
Dear L7864DF, thank you for your stay and the time you took to describe your subjective impressions. We are very sorry that we were not able to convince you and would like to apologize us for this. We will check the room and will fix it. Regarding the rate you`ve seen on booking.com is a prepaid rate and only bookable in advanced. We would be pleased if you would give us another chance to convince you of a better service. Kind Regards Matthias Ludolf General Manager
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Dear NewDelhiSanjay, thank you very much for your message. It depends where you descend. If you descend at "Girardigasse" you are directly in the City Center, there are a lot of taxis available. Furthermore the Bus 30 (direction Geidorf) goes from the Jakominisquare (next to the flix bus station) to the Karmelitersquare where the hotel is located. Best regards,
Dear Resort00254586827, thank you very much for your message. The easiest way is to go by tram. The tram lines are 1,3,6,7. You descend at the main central square (HAUPTPLATZ) and you walk up the SPORGASSE to the KARMELITERPLATZ. The NH Graz City is located on the corner of the Karmeliterplatz. Single Ticket for the tram costs €2,40 and can be purchased directly at the central train station. Best regards,
Dear LeoLimassol, thank you very much for your message. Check in is guaranteed at 3pm. It is subject to availability if a room is ready by 11am, but we would recommend to book the night before to be 100% sure that the room is ready by 11am. Best regards,
There are more places to choose from in the Graz area.
PRICE RANGE
RMÂ 369 - RMÂ 582 (Based on Average Rates for a Standard Room)
LOCATION
AustriaStyriaGrazInnere Stadt
NUMBER OF ROOMS
157
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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