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Sheraton Salzburg

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#11 of 137 Hotels in Salzburg
Certificate of Excellence
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913 Reviews from our TripAdvisor Community

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Showing 705: English reviews
Glastonbury, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

Very well located hotel close to the Mirabell.Spacious rooms with ,in the case of our room,both an excellent shower and a separate bath. All usual facilities like a mini bar I didn't open. Staff all very pleasant and efficient. But-On one evening the (24th November)pretty much the whole ground floor of the hotel was given over to a corporate event(a... More 

Helpful?
Thank malcalu
United States
Level Contributor
197 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 2 weeks ago

When we first pulled up we were a bit concerned given the age of the building on the outside and how unattractive and old it appears. The lobby too is lovely but has an older, more traditional feel when you first walk in. BUT.... when we go to the floor we were pleasantly surprised to see that the hotel has... More 

Helpful?
Thank Alex A
Ohio
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 weeks ago

Centrally located close to all the local attractions. The rooms and bathrooms are clean and spacious. Beds are sinfully comfortable and shower pressure is beyond amazing. It is a bit of a juxtaposition of modernism amongst historical sights, so I wouldn't recommend this if you are looking for a local experience. Otherwise, this hotel comes highly recommended, especially for business... More 

Helpful?
1 Thank SocioKathy
Singapore, Singapore
Level Contributor
129 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 4 weeks ago

In a city renowned its beauty, history and famed old city, The Sheraton Salzburg presents itself as more a business hotel, versus a property the absorbs all of the culture and history surrounding it. Within easy reach to almost anywhere in Salzburg on foot, the dated lobby uninspired with a feeling more of your grandmothers living room versus a glorious... More 

Helpful?
Thank The Edition W
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "The Edition W", Thank you for your comment on TripAdvisor. I am happy that you enjoyed your stay at our hotel and I am truly sorry that you did not feel the character of Salzburg. Indeed we are a business hotel, but depending on everyone's opinion, it is hard to please everyone. My team and I are still looking... More 

Santa Cruz, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

The Salzburg Sheraton was a lovely hotel. We had a lovely room that overlooked a little but of the Mirabell Gardens. We had access to the executive suite and it was a very nice place to relax and have a drink and some food after a long day of walking around. It was a relatively short walk to the city... More 

Helpful?
Thank LBtravel555
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "LBtravel555", Thank you for your feedback on TripAdvisor. I am happy that you enjoyed your stay and that you were satisfied with our amenities. My team and I are looking forward to hopefully welcoming you back soon! With best regards, Herbert Mosbruck More 

Montreal, Canada
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 October 2016 via mobile

Stayed here for 3 nights in October and really enjoyed this hotel. Great location, right next to Mirabel Gardens and a short walk to the city center. Rooms were spacious and clean, staff was always very helpfull. Dragan was so nice, he greated us upon arrival and took care of parking our car and even came quickly later that evening... More 

Helpful?
Thank Mister_Stan
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "Mister_Stan", Thank you so much for your feedback. I am happy that you were satisfied with your stay and that my team took great care of you! I am proud to lead such motivated employees and I have forwarded your lovely words to them. We are all looking forward to hopefully welcoming you back at the Sheraton Grand Salzburg!... More 

Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016

The good thing of Sheraton Salzburg - It is within walking distance (3 mins) to Panorama Tours and Mirabell Garden. However; I didn't feel " warm welcome " when I checked in. Moreover; I have to remind counter on what I was promised in the room package - welcome drinks; fruit basket; complimentary tour etc...It made me felt a bit... More 

Helpful?
1 Thank xhshi
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "xhshi", Thank you for your comment. I am very sorry, that you were not completely satisfied with our service. I have already talked to the Fron Office Manager to make sure he will handle this issue. Once again I would like to apologize that you haven't received what you were looking for. You can always reach out to me,... More 

poland
Level Contributor
59 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 18 October 2016

This is one of the " weakest " Sheraton I have ever been. Hotel is dated. Everywere is carpet which has strange smell. Our room was rather small like for sheraton , dark with very small bathroom. Very poor gym. No swimingpool which is a must in 5 star hotels. ( !!) Location & reception service - very good. Will... More 

Helpful?
1 Thank aga p
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear aga p, Thank you for your feedback. I am very sorry that you were not completely satisfied with your stay at our hotel. We are constantly renovating our hotel to improve the services for our guests, which also means replacing carpets. I still hope that we are able to welcoming you back some day - you can always contact... More 

Cairo, Egypt
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 October 2016 via mobile

To get the 5 star service you have to pay an extra fee, normal 5 star hotels would give you free room service but to get anything to your room you'd pay an extra fee, there is no kettle nor tea and coffee in the rooms, they would give you a voucher only valid in the lobby for coffee so... More 

Helpful?
1 Thank Sherif E
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Sherif E, Thank you for your feedback on TripAdvisor. I am really sorry that you were not satisfied with our amenities and service. Nevertheless, you can always order a tea kettle into your room and someone of my team will bring it up to your room immediately. I would still be looking forward to hopefully welcoming you back to... More 

Hong Kong, China
Level Contributor
156 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 October 2016

Salzburg is a very popular place for visitors, usually hotels are very expensive and if you are lucky, you can get a good room in this hotel with reasonable price. I was so lucky to get a room upgrade without paying anything extra and the size of the room is two times bigger than the normal deluxe room and the... More 

Helpful?
Thank bill329
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Bill, Thank you for your feedback. I am happy that you got an Upgrade and therefore enjoyed your stay at the Sheraton Grand Salzburg. My team and I are looking forward to welcoming you back soon! With best regards, Herbert Mosbruck More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Restaurant Mirabell
Restaurant Mirabell
Cuisines: Austrian, European, Central European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Salzburg

Address: Auerspergstrasse 4, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range: RM735 - RM2,948 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Salzburg 5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Sheraton Salzburg Hotel Salzburg
Salzburg Sheraton
Hotel Style:
#1 Business Hotel in Salzburg
#8 Family Hotel in Salzburg
#9 Luxury Hotel in Salzburg
#13 Romantic Hotel in Salzburg
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Salzburg staff and other travellers.
5 questions
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7 months ago
Sherman, Texas
over a year ago
Sydney, Australia

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Questions? Get answers from Sheraton Salzburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can upgrade, get the Strausse Suite #504”
 of 5 bubbles Z8916EEalexa, 14 Nov 2016 | Read review
“shop around for the money you will pay”
 of 5 bubbles theeditionw, 5 Nov 2016 | Read review
“Ask for a room that overlooks Mirabell Gardens.”
 of 5 bubbles TravelSuitsMe, 3 Oct 2016 | Read review
“See if you can get a room on the first floor with a mini balcony”
 of 5 bubbles coastalsuz, 3 Oct 2016 | Read review
“some rooms are smaller. don't know which ones.”
 of 5 bubbles Lisabel1, 26 Sep 2016 | Read review
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