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Mercure Salzburg City

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#22 of 137 Hotels in Salzburg
Certificate of Excellence
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Mercure Salzburg City
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895 Reviews from our TripAdvisor Community

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Showing 423: English reviews
Wiesbaden, Germany
Reviewed today NEW

We went Salzburg in late November to enjoy the Christmas markets and stayed at the Mecure Salzburg City Hotel. The hotel is centrally located one block from the major bus routes and easy to get to from the airport. The reception personnel were very friendly and helpful with all our questions as well as providing us with maps and informing...

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Helpful?
Thank darlcord
Norfolk, Virginia
Reviewed 1 week ago

Beautiful hotel. Very modern and classy. An easy walk to Old Salzburg. And right around the corner from a bus stop. The restaurant looked good, but we did not have a chance to eat there. Limited options at the snack bar.

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Helpful?
Thank Jessica K
Jan M, General Manager at Mercure Salzburg City, responded to this review

We very much appreciate your comments regarding your stay at Mercure. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Chatham, United Kingdom
Reviewed 1 week ago via mobile

Came here for mums 60th Birthday, received a free room upgrade which was wonderful! The staff were so lovely, from Miriam on the front desk to all the waiters we met during breakfast and dinner! would recommend the hotel to anyone! Salzburg is a beautiful city!

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Helpful?
Thank lynz1109
Jan M, General Manager at Mercure Salzburg City, responded to this review

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous...

Melbourne, Australia
Reviewed 2 weeks ago

The hotel is located just out of Salzburg city, a comfortable 15 minute walk (also a public bus outside). Also just a 5 minute walk from Salzburg Hbf, very handy! The staff at reception.... all really nice with excellent English. Our room was 'Superior' so it was a bit larger. Wifi was good for a Mercure as often I find...

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1Thank NotYourTypicalAussie
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Florence, Italy
Reviewed 4 weeks ago

Through work we stay at hotels around 200 nights per year. Rarely we stay at a hotel that gets everything right. This hotel ticks all the boxes. Reception staff are professional and enthusiastic, they have been allowed to retain there own individual and refreshing personalities. Th hotel is very clean and the domestic staff look after it as if it...

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Helpful?
Thank grahammiller1082016
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Mumbai (Bombay), India
Reviewed 4 weeks ago

i have booked 2 rooms for 4 adults as an walk in guest (accord member) we have finalized rates for whole stay (3 nights stay - 2 rooms) with breakfast Euro 359.60 double bed rooms. when we checked the receptionist while filling the registration card clearly mentioned in that amount for our whole stay. when we checked in and entered...

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Helpful?
Thank RAJ C
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Salzburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...

Denpasar, Indonesia
Reviewed 30 October 2016

The hotel is easily reached by bus and the bus stop is near the hotel. And also the hotel is quite near with the old city. We can reach there around 10 minutes. The hotel is quite crowded but there is only 1 front desk assisted there

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Helpful?
Thank ritahartonochandra
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for the great review of our hotel! Of course we are taking the appropriate measures to address the problem relating to front desk staff. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Perthshire Scotland
Reviewed 29 October 2016

I stayed here as a tour booking. The hotel is a chain (there's another Mercure close by), it is clean, good breakfasts, the bedroom good size and comfortable beds. I have an allergy to lactose in milk and they were able to give me lactose free milk at breakfast. The morning restaurant staff are very friendly. There is a number...

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Thank lizzie12
Jan M, General Manager at Mercure Salzburg City, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Salzburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Reviewed 26 October 2016 via mobile

We did and it was the right choice. The menu is not very special but the service and the quality of the food was bwyond our expectations. The design is what should be updated from the usual Austrian style, but portions were rather large and we paid less than we did for our lunch at the highway stop (Landzeit). If...

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Helpful?
Thank Csaba S
Jan M, General Manager at Mercure Salzburg City, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Salzburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

West Chester, Pennsylvania
Reviewed 19 October 2016

Hotel was immaculate. Room was extremely comfortable for this hotel level. Front desk personnel were very helpful, suggesting restaurants and mapping a walking trip to the Alstadt. The walk to the old city is about 20 minutes but is worth the effort.

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1Thank David B
Jan M, General Manager at Mercure Salzburg City, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mercure Salzburg City Le Sel
Mercure Salzburg City Le Sel
Cuisines: Austrian, International, European, Central European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Salzburg City Hotel is situated in peaceful, leafy surroundings, not far from the hustle and bustle around Mozart & Co. Whether you're visiting the Salzburg Festival or the Red Bull Arena, the hotel is in the ideal location, easily reached bypublic transport or by car. Those who yearn for indulgence and peace in between soaking up art and culture or attending seminars and meetings will get what they are looking for in the Le Sel restaurant - prized for its cuisine and fine wine.. ... more   less 

Additional Information about Mercure Salzburg City

Address: Bayerhamerstrasse 14/A, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range: RM348 - RM652 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Salzburg City 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City
Hotel Style:
#3 Green Hotel in Salzburg
#10 Best Value Hotel in Salzburg
#16 Luxury Hotel in Salzburg
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Salzburg City staff and other travellers.
12 questions
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Questions? Get answers from Mercure Salzburg City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from children's play area”
 of 5 bubbles lizzie12, 29 Oct 2016 | Read review
“ask for a room with a view of the gardens”
 of 5 bubbles 528shirb, 9 Sep 2016 | Read review
“A low rise building surrounded by other buildings of similar height so not much of a view to boast of so no point requesting for high floor”
  • Digital TV on highest floor
 of 5 bubbles Gaires2359, 10 Aug 2016 | Read review
“room assignment is not guest but hotel's own availbilty”
 of 5 bubbles 리틀미516, 5 Aug 2016 | Read review
“Rooms onto the garden have a nicer view. I had a superior double room No. 208 which was nice and spacious with a view on the street.”
 of 5 bubbles 916mariannat, 25 Jul 2016 | Read review
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