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BEST WESTERN PREMIER Kaiserhof Wien

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1,517 Reviews from our TripAdvisor Community

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Showing 997: English reviews
Portugal
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 days ago NEW via mobile

We booked based on other TripAdvisor reviews and were SO impressed. At true old world hotel, well located and welcoming. Great food and incredible service. Our business class room was large, quiet and very well equipt. Loved every minute of our stay and will definitely rebook when we return to Vienna.

Helpful?
Thank Retiredrewired
St. John's, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

We went to Vienna for a weekend trip to visit Klimt in Belvedere Palace and Caravaggio in Kunsthistorisches Museum. We also wanted to walk around to nearby historical sites. Public transportation ie. metro is nearby the hotel at Karlsplatz should one want to avail of it.The Christmas markets were open; the largest being at the Rathaus. Luckily the weather was... More 

Helpful?
Thank Siroka
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon Sikora, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcome you back again one day. Kind regards Yours KAISERHOF Team More 

Warrington, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago via mobile

Myself and 8 other friends came to stay to celebrate a big birthday and this hotel was an excellent choice In a quiet location but about 10 minutes walk to the main areas The hotel was lovely and clean and we did have a variety of rooms from small to a suite , the only downside was three of us... More 

Helpful?
Thank Chezney62
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcome you back again one day. Kind regards Yours KAISERHOF Team More 

Lieshout, The Netherlands
Level Contributor
4 reviews
Reviewed 1 week ago

The hotel is located ideally in the city center, very close to Karlsplatz. You would expect parking to be an issue, but the hotel has reserved 15 spots in a nearby parking garage, and the piccolo will park your car there. If you wish to use your car again, just ring up the reception desk, and the piccolo will bring... More 

Helpful?
Thank mwynhau_teithio
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcome you back again one day. Kind regards Yours KAISERHOF Team More 

Sydney, Australia
Level Contributor
118 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 weeks ago

The room was a little dated, and not in a good way. I expected more from this hotel and was a little disappointed in what I got. The room was dusty and smallish and the bathroom was tiny. The bed was comfortable and the wifi was great. From the check in experience, the concierge was quite rude and threw pamphlets... More 

Helpful?
1 Thank Lisa F
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Dear Lisa, thank you for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We apologize the rude service at the check in - regularly our team members are really kind and friendly. Sorry, that we did not meet your expactations. Concerning the rooms - we do offer 12 different type of rooms, some of the... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago via mobile

Very nice clean rooms. The bar area is very comfortable with good service. The breakfast buffet was excellent quality with a good variety of food. Be aware that the only food served at other times are bar snacks. So enough if you are hungry and dot want to go out but not a restaurant. Location is just out of the... More 

Helpful?
2 Thank Christine S
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon Christine, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you back again one day. Kind regrads from Vienna Yours KAISERHOF Team More 

Caerleon, United Kingdom
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 weeks ago

Out of all the European capitals this was our first visit to Vienna. The Best Western Kaiserhof was a wonderful hotel, perfect for our needs. Placed just outside the main City Centre it offered impeccable credentials. Just down a side street ( very quiet ) was only 5/7 mins walk to the Opera House, about 7/9 mins walk to the... More 

Helpful?
1 Thank johnbg84
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Afternoon, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you back again one day. Kind regrads from Vienna Yours KAISERHOF Team More 

London, United Kingdom
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 weeks ago

We had an excellent 4 days at this lovely hotel which has an amazing staff, superb hospitality and very comfortable rooms. We had young children with us so took the suite on the 6th floor. It was spacious with an extra bed, a big bathroom with heated floors. The breakfast in the morning was lavish and elaborate. The staff at... More 

Helpful?
1 Thank kuks393
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning Kuks, thank you for taking the time to review and comment on your stay at Best Western Premier Kaiserhof Wien. We would like to thank you for your feedback and we would be delighted to welcome you back at the KAISERHOF Wien soon. Sunny greetings from Vienna Youry KAISERHOF team More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

Just returned from a wonderful 4 days at the Kaiserhof Hotel and Vienna. The hotel's location is perfect as it's close to the centre of Vienna, transport links and also a number of eateries. The customer service we received from every member of staff was 1st class and everyone seemed to enjoy their role. Our room was ample for two... More 

Helpful?
1 Thank R H
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning, thank you for taking the time to review and comment on your stay at Best Western Premier Kaiserhof Wien. We would like to thank you for your feedback and we would be delighted to welcome you back at the KAISERHOF Wien soon. Sunny greetings from Vienna Youry KAISERHOF team More 

Derbyshire, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

The Kaiserhof Hotel is Superb, we had a city break in Vienna from the 24th - 27th October 16 and I cannot recommend this hotel enough. All the staff are so friendly and helpful, the rooms are very comfortable and very clean and also well equipped. We stayed in room 013 on the ground floor and it was perfect. The... More 

Helpful?
1 Thank Darren B
KaiserhofWien, Verkaufsleiter at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review

Good Morning Darren, thank you very much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you back again soon. Kind regards Yours KAISERHOF Team More 

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Staying in Wieden

Neighbourhood Profile
Wieden
The fourth district combines elegant tradition with contemporary style and relaxed living. More than a dozen town palaces and churches such as St. Charles Borromeo have added glamour to a neighbourhood known for its traditional retail and crafts shops, taverns, cafés. Wieden is also home to Naschmarkt, Vienna’s largest street market. Many bohemian types have found their way to Wieden: meet them in trendy cafés and bars, shop alongside them for vintage items, enjoy Wien Museum’s and Kunsthalle’s modern temporary exhibitions, and hang out with the bees at Vienna’s most beautiful urban garden, Karlsgarten.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Free Breakfast
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The KAISERHOF was built in 1896 (last renovation 2015/16). The familiar private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. BEST WESTERN PREMIER Kaiserhof Wien is a NON-Smoking Hotel. ... more   less 

Additional Information about BEST WESTERN PREMIER Kaiserhof Wien

Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Region: Austria > Vienna Region > Vienna > Wieden
Price Range: RM616 - RM1,223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PREMIER Kaiserhof Wien 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western
Hotel Style:
#4 Spa Hotel in Vienna
#4 Romantic Hotel in Vienna
#6 Luxury Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PREMIER Kaiserhof Wien staff and other travellers.
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Questions? Get answers from BEST WESTERN PREMIER Kaiserhof Wien staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in an allergy free room on the first floor which was facing into a courtyard-like area.”
 of 5 bubbles Siroka, 23 Nov 2016 | Read review
“Ask for the room away from the noisy lifts.”
 of 5 bubbles LisaF53, 8 Nov 2016 | Read review
“Would think anywhere in this hotel will be great.”
 of 5 bubbles johnbg84, 6 Nov 2016 | Read review
“Take the room on the 6th floor - they are quite spacious”
 of 5 bubbles kuks393, 2 Nov 2016 | Read review
“Go for the more spacious type of rooms, like the business room.”
 of 5 bubbles Pensionado, 28 Oct 2016 | Read review
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