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Best Western Premier Kaiserhof Wien

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1,631 Reviews from our TripAdvisor Community

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Showing 1,064: English reviews
Moscow, Russia
Reviewed 18 March 2015

Stayed one night in this beautiful, classic hotel in the hearth of Vienna. Rooms are classic chic with even the smallest details in place. Service in breakfast very professional and effective. This hotel is perfect for even the most demanding business traveler. Congrats, Best Western!!!!

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1Thank tviherkoski
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Afternoon, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and feedback and hope to welcome you back sonn at the BEST WESTERN PREMIER Kaiserhof Wien. Kind regards Yours KAISERHOF Team

hastings
Reviewed 18 March 2015

This is an excellent hotel, from the minute we arrived at the hotel we were welcomed and made to feel very much at home. The staff could not have been more helpful and catered to our every need, even arranging a surprise cake and card for a special occasion as a surprise. The hotel is perfectly located for all the...

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1Thank Derek L
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Dear Derek, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your feedback and your kind words. In behalf of the entire KAISERHOF Team, I hope to welcoming you back soon. Sunny greetings from Vienna Yours KAISERHOF Team

Reviewed 16 March 2015

i was there 2 times Last time in 2014 i could hardly sleep because of nouce of other guests. I think the people of the hotel interfered . First time was better however in 2013, then i slept very good its not so big, the staff is extremely helpful, and the breakfast is 4star + , you get even smoked...

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Thank Bart B
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Dear Bart, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. We hope to welcome you back soon at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team

Potomac, Maryland
Reviewed 9 March 2015

We spent New Year's in Vienna and really enjoyed our stay here. The staff were excellent, and everything about the hotel is in perfect condition. The breakfast buffet is wonderful - anything you can imagine for breakfast is here. As the hotel is on a small, quiet street, upon arriving you might think it is a bit out of the...

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3Thank Keith20854
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning Keith, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you back again at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team

Reviewed 7 March 2015 via mobile

very close to city center. karlsplatz station just next to this hotel is connected with many metro lines. room condition, breakfast, staff, all were great! we really enjoyed here.

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2Thank 명섭 이
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Greetings from Vienna Yours KAISERHOF Team

Melbourne
Reviewed 7 March 2015

We spent 4 nights at Hotel Kaiserhof on our first visit to Vienna. Everything about the hotel we found to be be charming, quite exceptional really. I would liken this to a larger boutique hotel where the decor is quite exemplary, elegant but not in any way pretentious. Lovely sitting area with fireplace, flowing into a charming bar and then...

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4Thank Jason H
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning Jason, we hope your trip home was fine and you returned well. Thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your kind words and your excellent feedback. We hope that you`ll gonna return to Vienna soon and we would be happy to host you again at...

Reviewed 3 March 2015

The Hotel is very nice one it's got a great atmosphere, very clear and comfortable The standard room are rather big and the bad is comfortable The breakfast is big with great variety few minutes walk from the center of town The crew is very nice and helpull

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3Thank avi3764
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team

Lausanne, Switzerland
Reviewed 3 March 2015

Would I go back?: yes, even though internet connection was TERRIBLE (and I was travelling on business), everything else was phenomenal so I will give it a second chance Location: south of the opera ring, a 15 walk from Stephans Church Service: Very good and professional. They have TEAM written all over them. Facilites: like a nice luxury hotel (maybe...

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1Thank Alex_Salcedo
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning Alex, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. Thank you for your information concerning the WiFi - we will check immediately if there is something wrong and will adapt and correct forthwith. We look foreward to welcoming you back again...

Farnborough, United Kingdom
Reviewed 20 February 2015

A fabulous hotel! As clean and shiny as a new pin! We were made very welcome by the staff and luggage was taken to our room. The rooms were well appointed with a well stocked mini bar, complimentary water and tea and coffee making facilities. The bed linen was crisp and the beds really comfortable. The bathroom was pristine with...

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1Thank julieR2013CP
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Dear Julie, we hope you had a comfortable journey back home. Thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. Your feedback is important to us and we appreciate your kind words. We hoep to welcome you back again in the KAISERHOF Wien. Kind regards and nice greetings from...

Wakefield, United Kingdom
Reviewed 19 February 2015

No complaints at all. The hotel was immaculate and our rool was excellent having being recently refurbished. Very clean and well serviced each day. The staff were very friendly and helpful and nothing was too much trouble. The breakfast was very good with a fine selection of food to suit all tastes. The location was ideal and within easy walking...

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4Thank OrmerodJA
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Dear Julie, Dear John, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We are pleased that you felt comfortable with us and enjoyed your stay at the KAISERHOF Wien. We hope to welcome you back again in our house in Vienna. Sunny Greetings from Vienna Yours KAISERHOF Team

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Staying in Wieden

Neighbourhood Profile
Wieden
The fourth district combines elegant tradition with contemporary style and relaxed living. More than a dozen town palaces and churches such as St. Charles Borromeo have added glamour to a neighbourhood known for its traditional retail and crafts shops, taverns, cafés. Wieden is also home to Naschmarkt, Vienna’s largest street market. Many bohemian types have found their way to Wieden: meet them in trendy cafés and bars, shop alongside them for vintage items, enjoy Wien Museum’s and Kunsthalle’s modern temporary exhibitions, and hang out with the bees at Vienna’s most beautiful urban garden, Karlsgarten.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The KAISERHOF was built in 1896 (last renovation 2015/16). The familiar private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. Best Western Premier Kaiserhof Wien is a NON-Smoking Hotel. ... more   less 

Additional Information about Best Western Premier Kaiserhof Wien

Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Region: Austria > Vienna Region > Vienna > Wieden
Price Range: RM642 - RM1,275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western
Hotel Style:
#3 Spa Hotel in Vienna
#4 Luxury Hotel in Vienna
#4 Romantic Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Premier Kaiserhof Wien staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the Kaiserhof suite ....wonderful and worth every penny.”
 of 5 bubbles vickiemellor, 25 Mar 2017 | Read review
“all rooms seems to be OK”
 of 5 bubbles laurasteponaviciene, 19 Mar 2017 | Read review
“Rooms not facing road are quieter”
 of 5 bubbles happygardener2014, 16 Mar 2017 | Read review
“5th floor was very quiet, especially at the back”
 of 5 bubbles Happyholidays1206, 15 Feb 2017 | Read review
“A wide range of rooms, all quiet and very clean.”
 of 5 bubbles 336doreens, 28 Jan 2017 | Read review
5 of 5