We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Mercure Wien Westbahnhof

Save
Share
Traveller (422)
Room & Suite (171)
Dining (25)
Overview
  • Excellent21%
  • Very good45%
  • Average23%
  • Poor7%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from Hotel Mercure Wien Westbahnhof
Special Offer: CHEAPEST ONLINE RATES!
Offers from Hotel Mercure Wien Westbahnhof
Special Offer: CHEAPEST ONLINE RATES!
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,128)
Filter reviews
393 results
Traveller rating
65
158
107
40
23
Traveller type
Time of year
LanguageEnglish
More languages
65
158
107
40
23
Show reviews that mention
All reviewstrain stationwelcome drinktea coffee making facilitiesshopping streetconvenient locationexcellent locationvienna airportvisiting viennabreakfast roomcity centrewienmariahilferstrassestopsreachableconveniencereceptionistconcert
FilterEnglish
Updating list...
1 - 5 of 393 reviews
Hotel's Favourite
Reviewed 1 week ago via mobile

We stayed for 3 weeks at this hotel. Well positioned, clean and with a good management: the room was cleaned every day and the front desk clerks were very polites and helpful ( one of them helped me to reserve bus tickets on Flixbus). From...More

Thank Emil M
Response from JudithBrix, Front Office Manager at Hotel Mercure Wien WestbahnhofResponded 5 days ago

Dear Emil, thank you very much for your amazing feedback. We are always happy to read that we could help to make your stay in Vienna unforgettable. We are looking forward to welcome you the next time. Best regards from the whole team and myself,...More

Reviewed 1 week ago

This hotel was ideally located for visitors wanting to do a little last minute shopping as it is within walking distances of the "shopping street". This hotel is also across the road from a central station where you can catch an airport shuttle. This hotel...More

Thank Alexia_Haupt
Response from JudithBrix, Front Office Manager at Hotel Mercure Wien WestbahnhofResponded 1 week ago

Dear Alexia_Haupt, thank you very much for sharing your experiences. I am glad you liked our hotel and our location. We also hope you enjoyed Vienna. Even if you do not want to pay a little extra for the late check out, normal check out...More

Reviewed 1 week ago

We were told that the hotel has a car park. We followed the signs to the large Mercure Car Park and parked easily. On check out we asked to pay for the parking and get a ticket to leave the car park. We were then...More

Thank LittleGablesBandB
Response from JudithBrix, Front Office Manager at Hotel Mercure Wien WestbahnhofResponded 1 week ago

Dear guest, thank you for your feedback. I am sorry that we did not meet your expections, but please let me adress some words to your feedback: First of all, I am sorry, that you have parked your car in the garage of the supermarket...More

Reviewed 2 weeks ago

One of the things that I look forward to in this long hot summer is a pleasant night in a hotel with the added bonus of air-conditioning. The Mercure Westbahnhof ticks all of the usual boxes: nice room, good shower, nice hotel bar and restaurant...More

Thank WilfordTerrier
Response from JudithBrix, Front Office Manager at Hotel Mercure Wien WestbahnhofResponded 1 week ago

Dear WilfordTerrier, thank you very much for your feedback. I am glad to read, that you liked our hotel and our breakfast buffet. I will share your positive feedback with all my colleagues. Nevertheless I also can understand that you have not been satisfied with...More

Reviewed 3 weeks ago via mobile

The main, only, positive is its positioning to the Westbahnhof station. Good for airport bus and subway. Asked for a twin room got a double. Told hotel that required extra bedding for child. Did not receive it. Didn’t have the amenities that one would expect...More

Thank Eastworld
Response from JudithBrix, Front Office Manager at Hotel Mercure Wien WestbahnhofResponded 3 weeks ago

Dear Eastworld, thank you very much for taking time to review your stay with us. I am sorry that we did not meet your expectations and also for the personal faults caused by my colleagues at the reception for the missing extra bed. Our hotel...More

View more reviews
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Bar/Lounge
Room Service
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Pets Allowed ( Dog / Pet Friendly )
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
US$76 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Best Value Hotel in Vienna
#133 Luxury Hotel in Vienna
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$76 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Best Value Hotel in Vienna
#133 Luxury Hotel in Vienna
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (422)
Room & Suite (171)
Dining (25)
Business Centre & Event Rooms (11)
Family and Play Areas (4)
Questions & Answers
Ask a question
ALW125
30 May 2017|
AnswerShow all 5 answers
Response from JudithBrix | Property representative |
Dear ALW125, thank you for asking. There are hairdryers in the room and there is an ironing room on the second floor. Best regards, Mark Huber Rooms Division Manager
1
Vote
Jolie T
25 January 2017|
AnswerShow all 4 answers
Response from JudithBrix | Property representative |
Dear Jolie T, thank you for asking. We serve our buffett breakfast on weekdays from 6.30am untill10.30am, on week-ends from 6.30am untill 11.00am. Best regards, Mark Huber Rooms Division Manager
0
Votes
Parneet S
26 August 2016|
AnswerShow all 4 answers
Response from EmanSaad1 | Reviewed this property |
‫Hello there is only electric kettle‬
1
Vote
Google Translation
Room Tips
"Ask for rooms away from any tour-group/ school group bookings"
Alexia_Haupt
2 million years ago
Read review
"Do not book on the first two floors"
612sharnad
2 million years ago
Read review
"Rooms on the higher floors better"
Kenpasha
2 million years ago
Read review
"A room in the new part of the hotel where there are more lifts"
tillybilly2016
2 million years ago
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing