Mercure Penang Beach
505 Jalan Tanjung Bungah Penang, Tanjung Bungah, Penang Island 11200 Malaysia
Lowest prices for your stay
US$87
Fully refundable before Fri, 8 Dec
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US$87
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Room & Suite (880)
Pool & Beach (287)
About
#66 of 616 hotels in Penang Island
Location
Cleanliness
Service
Value
Mercure Penang Beach features a white sandy beach right on your doorstep, complete with stunning views of the Andaman Sea. Facilities include an outdoor pool, All Day Dining restaurant, 24 hour gym and free high speed WiFi throughout the resort.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Kids stay free
Paid public parking nearby
Car park
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Special diet menus
Evening entertainment
Fishing
Kids pool
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bidet
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Chinese, Malay, Tamil
Location
66Somewhat walkable
Grade: 66 out of 100
32Restaurantswithin 1 km
5Attractionswithin 1 km
505 Jalan Tanjung Bungah Penang, Tanjung Bungah, Penang Island 11200 Malaysia
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Car HireSee all Tanjung Bungah car hire
1620Reviews23Q+A100Room tips
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We Booked our stay at the Mecure Penang Beach on the Accor website. We frequently use Accor brand hotels, are members of their club and try to be loyal to a brand that offers some level of benifits in return for that loyalty. This hotel however doesn't deserve to be a part of that group as it is run by clueless staff at ever level of interaction. On arrival there was quite a line up of people chcking in with one person on reception. I went to the members privilige checkin as its supposed to be an express service for members but it look too long for anyone to come out and assist. My booking was made in advance and was "pre paid". I have a reciept from accor stating full amout paid in advance including fees and taxes. With an amout to be paid at hotel of zero. At checkin I'm then advised that there are extra taxes to be paid as Accor does not bill for these taxes on their website. They then swing around a document in a platic frame stating local taxes are payable. I argue that my bill is payed in advance and that if the company that owns them doesnt't bill me correctly they should get the taxes from Accor. They make no effort to correct the situation except to say that many people have the same complaint........Well fix the booking problem then!! We go to the room and unpack. We purchased an ocean view wich is nice but the room is tiny. If someone is in the bathroom at the sink and you open the door you will knock them unconsious. We get a welcome drink with our membership. Go to the bar and ask for a drink. No alcohol on offer. They say my membership doesn't cover booze.....But it does in every other Accor hotel I've ever stayed in??? I go to the pool to cool off. It's overcrowded with all sorts and no pool towels. Reminded me of a caravan park. I ask ever staff member I can see or find if I can get a pool towel. Nobody knows what a pool towel is. We left for dinner and on the way back into the hotel I asked the now new duty manager to explain the reason why I'm paying these undisclosed taxes. Once again I'm unhappy with the explaination. I decide that we will leave the hotel in the morning as I'm unimpressed withthe service. I ask for for her to put in writting via email the circumstances around payment for these taxes. I never recieve the email. In the morning we go for breakfast. Its like a zoo. Food all over the floor and tables struggling to be kept clean. Completly missmanaged. We pack up and go to checkout. I explain what is happening and that we are checking out early as Im unimpressed with the way they conduct business. There was no hand over from the previous night manager. I once again explain that I want an email explaing the why I have to pay extra taxes on a pre paid stay. Im promised I will recieve it........Still waiting. Rubbish, unprofessional, clueless. We walked a short distance down the road and checked into the Hompton. It was cheeper, had bigger rooms with amazing views. The staff were all excellent. There are better options. I could not recomed this hotel. …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don't stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gerard Chan, General Manager at Mercure Penang Beach
Responded 2 days ago
Dear 435darrylj, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerard Chan Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I enjoyed my stay at mercure . Thanks to Mr Gerard for his guidance and hospitality . Private beach , great staff , nice breakfast . Will surely be back again and also recommend to my family ans friends . Keep up the good work
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gerard Chan, General Manager at Mercure Penang Beach
Responded 4 days ago
Dear Voyager63581536695, Thank you for your kind review and feedback. We are truly happy to know about your stay with us and the nice compliments towards our team members, the beach which is cleaned daily by the hotel team as well as your breakfast experience. Your recommendations will surely make all of our day here! We hope to welcome you back again soon. Warm regards, Gerard Chan Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Nice staff. Quick check-in and check-out process. Good location, OK beach, great views on the sea (I recommend rooms with sea view ;). Swimming pool can get quickly crowded and noisy (families friendly...). Bus stops (101/102) next to the hotel but without signage. Larges rooms. Comfi bed. Shower with good pressure and temperature. Quiet and efficient air conditioning system. Small desk but very suitable for remote office working. Plenty of electric outlets (most with UK standard though). Internet speed sometimes on the slow side (4 to 15 Mbps upload, download faster). Small sized fridge but efficient ;) Only negative for me is that the rooms are not really sound proofed. The fact that the hotel hosts many events as aggravating as most of the events are el held on the beach side and imply quite some noise (weddings, team building, etc..) which easily penetrates the rooms irrespective of where your room is located (stories 2 to 5). Also you may well hear loud neighbors ;) Breakfast is good with a lot of items. The food supposed to be warm is often not warm enough though. In my view I would hesitate to pay more than USD 70 a night. On the sea side that is.…
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: seaside rooms have better views and do not get the noise from the traffic heavy road in front of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gerard Chan, General Manager at Mercure Penang Beach
Responded 4 days ago
Dear Erick, Thank you for your detailed feedback. We appreciate the points raised and we will surely share this with the team here. We will always look at the areas for further improvements to ensure we deliver the best to our guests. Hope to welcome you back again soon. Warm regards, Gerard Chan Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Overall experience with Mercure Penang was exellent. Staffs are friendly. Bfast was superb. Pool was clean. Rooms were clean and my overall stay was pleasant. Had a chance to meet Mr Gérard who helped me on food tips and some Penang directory. Thank you Mr Gerrard and the entire management of Mercure. Owh yaa not forgetting the welcome drinks and cookies in my room. Highly recommended with affordable price. 👌
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gerard Chan, General Manager at Mercure Penang Beach
Responded 1 week ago
Dear valued guest, Thank you for your kind words, recommendations and review of your recent stay with us. It was our pleasure to have you and we look forward to seeing you here again soon when planning a visit to Penang. Stay safe. Warm regards, Gerard Chan Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Initially called to booked for candle light dinner for two, however the chef not able to accomodate, therefore agreed for the buffet food. However, the buffet food is not tasty, taste very bland, not much of varieties. Overall is not satisfied.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gerard Chan, General Manager at Mercure Penang Beach
Responded 1 week ago
Dear Valued Guest, Thank you for leaving us your experience and feedback. We take all feedback seriously and we will share this with the team here. We hope we will be able to welcome you back and to experience the beach dining with us. I hope to hear from you soon. Warm regards, Gerard Chan Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome rooms, neat and tidy. Fantastic buffet spread. Great location by the beach. Very well maintained facilities overall. Very attentive staff. Check in and check out was done with ease. Will definitely stay again 😁
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Date of stay: December 2022Trip type: Travelled with family
Value
Location
Service
Room Tip: Overall a very enjoyable experience
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gerard Chan, General Manager at Mercure Penang Beach
Responded 1 week ago
Dear rameshhss2023, Thank you for taking the time to leave us your review. We are happy to know you had a great experience with us and we do hope we will see you again soon. Thank you for highlighting our team members as well. Warm regards, Gerard Chan Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All the buffet menu selection is amazing.choice and really worth and valued to the buffet price . The food & beverage team well planned and prepared the menu . So perfection and delightful . Keep it up . Overall the items in the buffet is outstanding tasty and rocking . Hope to enjoy this Deepavali buffet again next year. Will keep on promote and support ur theme buffet
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gerard Chan, General Manager at Mercure Penang Beach
Responded 2 weeks ago
Dear 478mahendranv, WOW! We are delighted to know that you had a wonderful dining experience at Ombak. We are surely sharing your review with the team here as this will only motivate all of us to continue to strive for even better dining experience. We hope to see you again soon. Warm regards, Gerard Chan Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed the stay in the property. Bed was welcoming, pillows were plush and comfortable. Room was very nicely made up and clean. Facilities in the room were luxurious. Big spread for the buffet breakfast, with different items available for all taste. Would return to the property again.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gerard Chan, General Manager at Mercure Penang Beach
Responded 4 weeks ago
Dear Valued Guest, We are truly honoured to receive your perfect rating. We are happy to know that your stay was pleasant, and breakfast had a good variety to your liking. We surely look forward to your next stay with us soon. Warm regards, Gerard Chan Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Mercure for a month, we upgraded to a suite from where we had just the perfect few of the beach and the channel into Penang harbour. The staff were just perfect, you could not meet nicer people who will do all to make your stay so memorable. We thank them all, we had a very good stay and will be back. Michelle, I checked the payments and all are in order, one was canceled and now reversed so all good and thanks for everything. Please visit Mercure and enjoy their hospitality Willem Nieuwhof
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gerard Chan, General Manager at Mercure Penang Beach
Responded 25 Oct 2023
Dear Willem, It was our pleasure to have you with us for a month! We truly cherished having you with us and getting to know you both. Thank you for your kind words about our team and we truly hope to welcome you both back again soon. Do let us know if we can assist for the near future. Warm regards, Gerard Chan Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a great stay and the rooms are well mantained. Staff are friendly and was greeted by Mr Gerard (GM) upon arrival at the hotel. Breakfast was good and will definetaly stay in this hotel again on my next visit.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gerard Chan, General Manager at Mercure Penang Beach
Responded 24 Oct 2023
Dear Wong, Thank you for the review and wonderful words. We will surely share your experience with the team here. We are happy to know the team was friendly and the breakfast was great. We look forward to seeing you again soon. Warm regards, Gerard Chan Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$46 - US$90 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tanjung bungah beach georgetown, hotel tanjung bungah beach
FORMERLY KNOWN AS
Four Points by Sheraton Penang
LOCATION
MalaysiaPenangPenang IslandTanjung Bungah
NUMBER OF ROOMS
220
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Claim Your ListingMERCURE PENANG BEACH (R̶M̶ ̶4̶2̶8̶) RM 265: UPDATED 2023 Hotel Reviews, Price Comparison and 2,416 Photos - Tripadvisor
Frequently Asked Questions about Mercure Penang Beach
Which popular attractions are close to Mercure Penang Beach?
Nearby attractions include The Best Brew (0.03 km), Thai Pak Koong Temple (0.7 km), and Gene Optometrist (1.2 km).
What are some of the property amenities at Mercure Penang Beach?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Penang Beach?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mercure Penang Beach?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Penang Beach?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to Mercure Penang Beach?
Conveniently located restaurants include Viva Local Food Haven, Gusto Cafe, and The Hillside.
Are there opportunities to exercise at Mercure Penang Beach?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Mercure Penang Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Penang Beach offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mercure Penang Beach?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.
Are there any historical sites close to Mercure Penang Beach?
Many travellers enjoy visiting Armenian Street (6.5 km), George Town (6.6 km), and Cheong Fatt Tze - The Blue Mansion (5.9 km).