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The Alexandra Hotel

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The Alexandra Hotel
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150 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Reading, United Kingdom
Reviewed 2 weeks ago

Located on the seafront, with very easy access to the Floral Gardens for conferences etc. An old converted Edwardian house, small rooms and beds with sheets/blankets rather than duvets. But - hey - it's a 2*. It's clean, and it's cheap. The staff are friendly, and the breakfast freshly cooked. Just don't expect the Ritz.

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Helpful?
Thank 907trick
Alice B, Front Office Manager at The Alexandra Hotel, responded to this review

Dear 907trick, Thank you for taking the time to leave us this feedback. Any feedback we receive both negative and positive is bought to the attention of management and staff and is used as a positive way to improve customer experience. I would like to thank you for your kind and honest words, we are currently in the process of...

Reviewed 4 weeks ago via mobile

Stopped here with my wife and mother. The landlady worked tirelessly to please everyone. The food was a pleasant surprise and the restaurant staff worked there socks off. Did not expect much at the hotel as booked through a coach trip. Wow was i surprised. I loved my weekend at this hotel. Staff were fantastic. Sea view room to top...

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Helpful?
Thank ianian1969
Alice B, Front Office Manager at The Alexandra Hotel, responded to this review

Dear ianian19169, Thank you for your great feedback! Here at The Alexandra Hotel customer service is such an important part of what we do. All staff will go the extra mile to ensure that all guests are happy and comfortable. I will pass on your comments to the restaurant staff and the chef. We would love to see you again...

Coventry, United Kingdom
Reviewed 1 November 2016

A friendly hotel, which is value for money with good meals but rooms could really need to be updated or spruced up there is no excuse for torn nets, but on the whole good value and entertainment included on one night also, thanks for a pleasant week end.

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Thank 111brian
UK
Reviewed 27 October 2016 via mobile

Was fine for a night. Good location, good views of the beach and pretty cheap. Very tired sad rooms. Service was average. No one there to check us out and no answer despite calling and few times. The shower room was pretty gross. Decided to wait till we got home.

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Helpful?
Thank kitdeluca
Alice B, Front Office Manager at The Alexandra Hotel, responded to this review

Dear Kitdeluca, Thank you for your feedback. I would like to begin by saying whatever feedback we receive, both negative and positive, is taken into account and we use this as ways to improve our services. I'm sorry you suggest there was no-one here to check you in upon arrival however I find that extremely difficult to understand due to...

Reviewed 21 October 2016

I took a group to this hotel , the staff were absolutely wonderful to them .the rooms were spotlessly clean and the food was all freshly cooked and very tasty The staff could not do enough to help some members of the group who less able to manage.

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Helpful?
Thank Linda J
Alice B, Front Office Manager at The Alexandra Hotel, responded to this review

Dear Linda, Thank you very much for this lovely review. It really was a pleasure to have yourself and your group here at The Alexandra Hotel. I'm so glad to hear the customer service was at the high standard you expected and you enjoyed the food and warm atmosphere. I will share your feedback with the chef and the staff,...

Bristol, United Kingdom
Reviewed 13 October 2016 via mobile

I have just returned from a much needed break in eastbourne.. And I have already booked to go back! What a fantastic find. I honestly can't fault the hotel. It's staff are fantastic Alice in particular made my stay wonderful, excuse the pun. She is a fantastic asset to the hotel and lightens the darkest of days with her beautiful...

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Helpful?
Thank micheallangford
Alice B, Front Office Manager at The Alexandra Hotel, responded to this review

Dear Micheal, Thank you so much for the lovely feedback and comments. I am so pleased you enjoyed your well deserved holiday here in Eastbourne. It is always satisfying to know our efforts are being appreciated. It was pleasure to have you here with us at The Alexandra Hotel, and i look forward to your return next year. All the...

Brussels, Belgium
Reviewed 11 September 2016

Enjoyed very much our 5 days stay: superb location in front of the beach on King Edwards parade, close to restaurants, shops and theatre, wonderful building in 1900 style, spacious rooms with fantastic view to the pier and sea. Warm and very efficient service from all the staff. Special thanks to Mr Winston and Alice for their help. This is...

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Helpful?
2Thank phd11
Alice B, Front Office Manager at The Alexandra Hotel, responded to this review

Dear phd11, Thank you very much for taking the time to leave us such fantastic feedback. It was a delight having you and your family here was us and I am so pleased to hear you had a great time. We very much look forward to having you return to The Alexandra Hotel in the future. Kind Regards, Alice

Watford, United Kingdom
Reviewed 10 September 2016

Location, right on seafront & within easy walking distance of Congress & Devonshire theatres. Alice (as in Wonderland) gives wonderful & friendly service @ reception, Breakfast & dinner gr8 as was the entertainment during my 4 nite stay. Hotel is a little 'dated' but that also gives it charm & character (apart that is from the '2 passenger only' lift!...

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1Thank howiebaby7
Alice B, Front Office Manager at The Alexandra Hotel, responded to this review

Dear Howiebaby7, Thank you for your kind feedback. I am terribly sorry to hear that the broken furniture was not replaced and I can assure you this isn't a regular occurrence. I am glad to hear you enjoyed the food and the entertainment, thank you for your suggestions on these areas, this will be put forward for consideration in the...

Reviewed 2 September 2016 via mobile

Hee we are again back at the Alexandra hotel in Eastbourne. And pleased to find everything efficiently run as it normally is. The admirable Winston at the helm. Nothing matters more than the happiness and contentment of his guests. The hotel itself cosy and welcoming. The food as always excellent. Served by very friendly and helpful staff. None other than...

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Helpful?
Thank Paul B
Alice B, Front Office Manager at The Alexandra Hotel, responded to this review

Dear Paul B, Thank you very much for this positive feedback. As usual it was fantastic having yourself and your family staying here at The Alexandra Hotel. It is always great to know our efforts are being appreciated and in turn recognized. Unfortunately we do get the odd unhappy guest despite our best efforts and I'm sorry to hear we...

London, United Kingdom
Reviewed 1 September 2016 via mobile

My family and I traveled to Eastbourne over the bank holiday, we were pleasantly surprised by the service we Received. We felt at home and they were so kind and friendly going Beyond there jobs to make us feel comfortable and welcomed. Would defo recommend people to go here if going to Eastbourne.

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Helpful?
Thank kayshore
Alice B, Front Office Manager at The Alexandra Hotel, responded to this review

Dear Kayshore, Thank you for taking the time to give us this great feedback. Here at The Alexandra Hotel we like guests to feel like they are at a home away from home. I am delighted to hear you enjoyed your stay and everyone was as welcoming as usual. We hope you will come and stay again on your next...

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Amenities

Highlights
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Laundry Service

Additional Information about The Alexandra Hotel

Address: King Edwards Parade, Eastbourne BN21 4DR, England
Region: United Kingdom > England > East Sussex > Eastbourne
Price Range: RM353 - RM509 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Alexandra Hotel 2*
Number of rooms: 38
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Questions & Answers

Here's what travellers have asked, with answers from The Alexandra Hotel staff and other travellers.
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Questions? Get answers from The Alexandra Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms next to the lift. Inside rooms are quieter (wind noise & seagulls!)”
 of 5 bubbles 907trick, 20 Nov 2016 | Read review
“try to book a room overlooking sea”
 of 5 bubbles 111brian, 31 Oct 2016 | Read review
“the sea view rooms have a very good view of the sea”
 of 5 bubbles , 21 Oct 2016 | Read review
“rooms with sea view are the best”
 of 5 bubbles phd11, 10 Sep 2016 | Read review
“Get a sea-view room - the view is great”
 of 5 bubbles 375darrend, 30 Aug 2016 | Read review
5 of 5
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