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Sometimes, the heart of what's on offer isn't immediately visible. What appeared to be an average hotel on the seafront turned out to be a real find. The waiting staff were 5 star. I genuinely last saw this kind of individual at a top London...More
Thank Glen M
Response from Alice B, Front Office Manager at The Alexandra HotelResponded 15 August 2016
Thank you very much for this fantastic review. I'm glad to hear were doing a great job. It is always nice to know that our hard work and effort isn't going unappreciated. It was a pleasure to have such a brilliant guest and...More
We were with a coach party we had to wait for an hour and a half for staff to finish cleaning rooms.
we had a dirty toilet that didn't flush every time, the shower was black and dirty and no grouting just scum on wall....More
3 Thank Margaret1646
Response from Alice B, Front Office Manager at The Alexandra HotelResponded 5 August 2016
Judging by your unfriendly attitude the minute you walked through the door I was fully aware you were going to try to cause as many problems as possible, therefore I am not surprised by this review in the slightest. I believe many of...More
I had an excellent first immersion on phone that is why I had chosen this place.
Unfortunately the staff on the reception desk needs a lot of improvements and professional customer service training.
I just found it very rude.
The room was clean and location...More
1 Thank Dan063
Response from Alice B, Front Office Manager at The Alexandra HotelResponded 30 July 2016
We are sorry to know that you were charged for a full English breakfast whilst your friend had just coffee. This is unbelievable because we have a different price for coffee only. A full English breakfast price applies only to the restaurant so...More
Travelling on business I was not at all concerned about booking a hotel on the seafront but the Alexandra showed a room for less than £30.00 for the night, bargain.
As the website showed no parking on site so I found unrestricted street parking about...More
Thank Ian S
Response from Alice B, Front Office Manager at The Alexandra HotelResponded 12 July 2016
Thank you for taking the time to leave feedback on Tripadvisor. I am sorry to hear about your experience on check out, I believe it was a misunderstanding and I can assure you this doesn't happen regularly. I am glad to hear you...More
The hotel is good value for money but has a very basic menu. The continental breakfast consists of cereals and toast. The hotel is ideally situated on the seafront with shops and theatres close by.
No toiletries are provided so don't forget your soap and...More
US$88 - US$123 (Based on Average Rates for a Standard Room)
Number of rooms
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