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The Haven Hotel

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The Haven Hotel
The Haven Hotel
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1,324 Reviews from our TripAdvisor Community

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Showing 1,311: English reviews
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kent
Reviewed yesterday NEWvia mobile

We had a two night break in The Haven Hotel & wished we had been able to stay for longer ! Nice spacious room overlooking the sea with a balcony & everything was beautifully clean throughout the hotel . We had dinner each night , excellent selection & food was amazing ( homemade rolls were out of this world )...

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Thank cassiuss
Reviewed yesterday NEWvia mobile

We booked a day on Valentine's Day to celebrate.Bit out dated . Very good location.need vast moderation and refurbishment. Staffs are not bothered what you do..Need to keep an eye what they are doing. Not very clean and old decor. Room ceiling is like shop ceiling . Very disappointed

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Thank KRISHNA PANICKE... P
UK
Reviewed 2 days ago NEW

Stayed at the hotel for Friday/Saturday Night. Had a budget room which are very small. Hotel needs a little bit of TLC-frayed carpets, towel rails not working, spa equipment needs fixing Staff are really charming and very helpful. Breakfast was enjoyable. Did not try the evening meals

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Thank SummertimebluesUk
Bournemouth, United Kingdom
Reviewed 4 days ago NEWvia mobile

Really wanted to give 31/2. My sister treated me for my birthday and booked our usual room (118) which we have had before. It's got a lovely large balcony with a sea view. She had also booked a spa treatment for each of us and also dinner at 8. On arrival at our room ( which now looks a bit...

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1Thank Sallyj3005
Poole, United Kingdom
Reviewed 5 days ago NEWvia mobile

We live locally and visited the bar for coffee and drinks, but didn't stay to eat as the menu was overpriced and seemed to go for style over substance, judging by the plates we saw carried through to the restaurant. The hotel is beautifully situated right at the entrance to Poole Harbour, near the ferry, so the view is always...

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Thank Hilary K
Poole, United Kingdom
Reviewed 6 days ago NEW

We booked a room with balcony and sea views, great outlook, worth the extra cost. Room was comfy, although minor niggles with bathroom (odd tile missing on floor, cracked handbasin) and cigarette butt on balcony. Also mattresses were stained. Very good facilities. Evening meal of good standard. Breakfast was tasty, but let down by being self service (given the overall...

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Thank davehoyle52
Bagshot, United Kingdom
Reviewed 1 week ago

booked a 2 night stay we had a great stay the room was a budget room but very good nice size really comfortable the staff were great very helpful polite and friendly the spa was good for us the only downside was the food asked for a sandwich but only a few sandwiches on it really needed more choice of...

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Thank Paul R
Poole, United Kingdom
Reviewed 1 week ago

We recently had a snack lunch with grandchildren in the bar area of the hotel. The service was excellent, and the children were made to feel welcome. There was plenty of action on the water to keep the younger children enthralled.

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Thank 167Lynne
Ipswich, United Kingdom
Reviewed 1 week ago via mobile

Checked in at 10pm and I was told no hot food, asked the receptionist, politely, is there anyway of some hot food, no sorry only room service menu so I thought to myself there's bound to be something ok to eat. Checked in, did the usuals. I used to come here about 10 years ago, I lived in Sandbanks and...

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Thank sachie50
Reviewed 1 week ago via mobile

We came to stay at this hotel last weekend on Saturday and this hotel certainly did not live up to expectations or all the hype that surrounds it. Upon ringing up to book the room on Saturday 4th February we were advised that the only room available was a family suite so as we wanted to surprise my husbands parents...

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Thank Lianneandralph

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Roche Restaurant
La Roche Restaurant
Cuisines: European, British
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and spaciously designed bedrooms with modern creature comforts. Many of which offer ocean view balconies, so that you can embrace the sea air in your pyjamas. We believe that these naturally beautiful surroundings deserve food that’s a little special. La Roche at the Haven Hotel offers an ambient place to dine. Highly acclaimed by locals and recognised for first-class service and exceptional quality with two prestigious AA-Rosettes. Maintained by the talent and skill of Head Chef Jason Hornbuckle. When the Sandbanks sun shines, our terrace is an enviable spot for alfresco dining. You can literally hear the waves crashing as you recline with a glass of wine. Relaxation is often thought of as a luxury; at the Haven Spa we think it’s a necessity. Haven Spa is a sanctuary to unwind your mind and come to your senses. Stroll from the indoor hydrotherapy pools to the chic outdoor heated pool, complete with sea view Jacuzzi and sun lounger area. Allow yourself the luxury of a spa pampering, performed by our highly experienced and friendly therapists. We’ve chosen VOYA seaweed products to relax, beautify and rejuvenate our guests. ... more   less 

Additional Information about The Haven Hotel

Address: 161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
Region: United Kingdom > England > Dorset > Poole
Price Range: RM466 - RM1,099 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Haven Hotel 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Haven Poole
Haven Hotel Poole
The Haven Hotel Poole, Dorset
Hotel Style:
#2 On the Beach Hotel in Poole
#3 Luxury Hotel in Poole
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Questions & Answers

Here's what travellers have asked, with answers from The Haven Hotel staff and other travellers.
12 questions
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Poole, United Kingdom
over a year ago
Wolverhampton
over a year ago
Winchester, United Kingdom
25 days ago
Buckinghamshire

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Questions? Get answers from The Haven Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend the extra money and get a sea view”
 of 5 bubbles SummertimebluesUk, 20 Feb 2017 | Read review
“Quite expensive, but worth it for the views”
 of 5 bubbles davehoyle52, 16 Feb 2017 | Read review
“Sea view a must”
 of 5 bubbles dannybgolf, 12 Feb 2017 | Read review
“Pay a little extra for a sea view or corner suite”
 of 5 bubbles sallyannecole, 12 Feb 2017 | Read review
“Rooms overlooking the sea seem more spacious and have the view. The hotel is quiet.”
 of 5 bubbles holidayneeded72, 12 Feb 2017 | Read review
5 of 5