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Hotel du Vin Poole

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#5 of 13 Hotels in Poole
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel du Vin Poole
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1,114 Reviews from our TripAdvisor Community

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Showing 1,103: English reviews
Essex, United Kingdom
Reviewed 12 April 2016

I often stay at the Hotel du Vin in Poole for business purpose`s after being referred their by the General manager of their sister company MalMaison in Leeds, and what a referral that turned out to be. The Hotel is excellent the facilities are excellent, and rooms exceptional with huge walk in showers and roll top bathes and extremely clean....

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Helpful?
Thank grahamday2016
Clare R, Manager at Hotel du Vin Poole, responded to this review

Dear Mr Day, Thank you for your kind review, it is lovely to read your comments. I will pass your comments back to the team, as they all work so hard to ensure they offer the best service. I look forward to seeing you in Poole soon. Kind regards Clare

London, United Kingdom
Reviewed 12 April 2016

Great atmosphere, love the bar area, lovely food and great service. The staff were fantastic, nothing was too much trouble. I do find its expensive here however we used a voucher which made the meal excellent value. I would visit again.

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Helpful?
Thank Kerry R
Clare R, Manager at Hotel du Vin Poole, responded to this review

Dear Kerry, Thank you for taking the time to write your review. I am so pleased you enjoyed your meal and that the team took such care of you. We have just launched our new menu this week so hopefully this will entice you to return sooner. We have our tapas menu going live on Monday were you can enjoy...

Battle, United Kingdom
Reviewed 11 April 2016 via mobile

This is the 2nd time we've stayed here. A very luxurious, comfortable hotel. The rooms are very well appointed with everything you need to hand. We had an evening meal & breakfast both of which were delicious. Staff all very polite and friendly. Can't wait to come back soon.

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Thank Kate P
Clare R, Manager at Hotel du Vin Poole, responded to this review

Dear Kate, Thank you for taking the time to review your recent stay with us, I delighted that you had another relaxing stay. I will pass your comments back to the team as they will appreciate your kind words. I look forward to welcoming you back to Poole soon. Best Regards Clare

London, United Kingdom
Reviewed 10 April 2016

I have stayed in plenty of Hotel Du Vin locations across the UK The rooms and ambience of this hotel is up to the standard you would expect What they fail to tell you when booking is that there is parking for less than one third of the hotels rooms available - you are directed to a multi storey public...

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Thank josteve47
Clare R, Manager at Hotel du Vin Poole, responded to this review

Dear Josteve, Thank you for taking the time to complete your review. I am disapointed that we did not quiet get things right for you on this occasion. We try our best to advise guest on our limited parking when reservations are made, and the team on reception also call or email guests to advise of the situation, my apologies...

Kingston upon Thames, United Kingdom
Reviewed 10 April 2016 via mobile

We came here for a one night break with our daughter. Lovely building and a great room in a great location. The service team are young and inexperienced and we had a few hiccups...but the new Manageress was excellent. All in all it worked, just needed some patience.

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Thank RPLamb
Clare R, Manager at Hotel du Vin Poole, responded to this review

Dear RPLamb, Thank you for taking the time to complete your review. Once again my apologies for the hiccups that occured during stay. I am pleased that I was of some assistance. I look forward to welcoming you back to Poole in the future, for a restful break. Kind regards Clare

Durham, United Kingdom
Reviewed 8 April 2016

I was part of a booking of 7 people for afternoon tea for a surprise baby shower for my sister-in-law. We had booked a table for Saturday afternoon on Easter weekend and on the day, our organiser recieved a call fom the hotel apologising and advising that they had double-booked. The room where we were supposed to be seated, was...

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Helpful?
Thank ibecibec
Clare R, Manager at Hotel du Vin Poole, responded to this review

Dear Ibecibec, Thank you for your review following your recent Afternoon tea, I am so pleased you were happy with the room, and that we were able to make the occasion more special for you. I have passed your feedback back to the team on duty as it is lovely to receive positive feedback. I look forward to welcoming you...

Reviewed 8 April 2016 via mobile

We just love the Hotel du Vin hotels and weren't disappointed with our stay. The staff are great, polite and attentive but not ott. Breakfast choice is superb as is all the food. Our room was luxury. Bath, rain shower, big comfy bed, all the extras you expect. Highly recommend a stay here.

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Helpful?
Thank Charlotte L
Clare R, Manager at Hotel du Vin Poole, responded to this review

Dear Charlotte, Thank you for taking the time to review your recent stay with us. I am so pleased you enjoyed your stay and the staff took such great care of you. I look forward to welcoming you back in the not to distant future. Kind regards Clare

Windsor, United Kingdom
Reviewed 4 April 2016 via mobile

It's a great location , the rooms are really nice and all the staff are friendly and helpful . yes they are all kids but so what ? They do there job really well . You are close to all the pub's and restaurants in the high St and the bar is an excellent last stop before bed Worth a...

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1Thank achurch348
Clare R, Manager at Hotel du Vin Poole, responded to this review

Dear Achurch, Thank you for your kind review, it is nice to see the recognition for the team for a job well done. We are so lucky to have a great location, with Quay being just 2 minute walk from the front door. We look forward to welcoming you back to Poole soon. Kind regards Clare

Bath, UK
Reviewed 3 April 2016

We love the Hotel du Vin 'chain' and their attention to informal comfort and brilliant breakfasts! This is a more intimate type of building compared to some of the du Vin venues and our room was tucked away up and down and around through several doors and sets of stairs...We had been given a free upgrade which was a very...

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Thank fortnight52
Clare R, Manager at Hotel du Vin Poole, responded to this review

Dear Fortnight52, Thank you for taking the time to complete your recent review, and I am glad you had a relaxing break. I will look into additional lighting in the room you stayed in to ensure our guests can find their way safely to and from the bathroom at night. I have spoken with the bistro team to ensure that...

Reviewed 2 April 2016 via mobile

It was a networking dinner. The food was OK but not brilliant like I'd hoped. But maybe the organiser had ordered the cheapest option. The surroundings felt cosy. The staff were good. Finding the toilets isn't easy. Getting in from the car park (expensive and difficult machine to operate) also not easy. I climbed over a wall to get in....

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Helpful?
Thank Chris C
Clare R, Manager at Hotel du Vin Poole, responded to this review

Dear Chris C, Thank you for taking the time to complete your review following your recent Netwokring event. I am sorry to hear that the food was only OK, it is difficult for an organiser to cater for indivdual tastes. I have fed your comments back to the team and pleased that they were good on the day. With regards...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Hotel du Vin Bistro Poole
Hotel du Vin Bistro Poole
Cuisines: European, British, French
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more   less 

Additional Information about Hotel du Vin Poole

Address: Thames Street | The Quay, Poole BH15 1JN, England
Region: United Kingdom > England > Dorset > Poole
Price Range: RM642 - RM1,256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Poole 4*
Number of rooms: 38
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Also Known As:
Mansion House Poole
Hotel Du Vin Poole Dorset
Hotel Style:
#1 Family Hotel in Poole
#2 Romantic Hotel in Poole
#2 Luxury Hotel in Poole
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Questions & Answers

Here's what travellers have asked, with answers from Hotel du Vin Poole staff and other travellers.
11 questions
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Basingstoke, United Kingdom
over a year ago
Abergavenny, United Kingdom
9 months ago
Rhyl, United Kingdom
over a year ago
Basingstoke, United Kingdom
over a year ago
UK
2 months ago

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Questions? Get answers from Hotel du Vin Poole staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be careful of the stairs in the annexe”
Edna6, 23 Apr 2017 | Read review
“An upgraded room proved very worthwhile and is to be recommended.”
I1645NYanneb, 20 Apr 2017 | Read review
“Annexes great for flexibility but back on to the (quiet) road”
joel_marie-helene, 16 Apr 2017 | Read review
“just ask the staff for the best ones”
andy007007, 31 Mar 2017 | Read review
“we dined at Hotel du Vin did not stay there”
Nicolelucie, 29 Mar 2017 | Read review
5 of 5