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Moor Hall Hotel & Spa, BW Premier Collection

Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • The Mitchell Centre
    0.8 km
  • 4 star hotel
  • Free Wifi
Reviewed yesterday
a very pleasing stay
Arrived later than planned, hotel is situated up a long drive... more
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1,432 Reviews from our TripAdvisor Community

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Showing 1,421: English reviews
Wrexham, United Kingdom
Reviewed yesterday NEW

Arrived later than planned, hotel is situated up a long drive with some very elegant properties along the way. Reception was very polite and informative. Our room was very tastefully decorated not overly big but adequate size, bathroom area also well presented nicely tiled etc, no bath but large walk in shower lovely fluffy towels. The only criticiscm of the...

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Thank dominoeking
Lincolnshire, United Kingdom
Reviewed yesterday NEW

The room was a little dated but apart from that we can't fault it. Our room was beautifully clean with everything needed for a comfy stay. The staff were friendly and very helpful. The bar was small but comfy and reasonably priced. Breakfast was plentiful, a good selection, quality and well cooked. We recommend a stay here. We didn't use...

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Thank Hayley_Alan_lincs
Reviewed yesterday NEW

As it was our 10th Wedding Anniversary and we had been married, the whole service at Moor Hall, we decided to spend the night (we only live five minutes away) and treated ourselves to the Deluxe Room with Jacuzzi. Expensive but so worthwhile. Had a wonderful meal in the Country Kitchen, the self were so helpful and so nice. The...

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Thank Susan P
Reviewed 2 days ago NEWvia mobile

This hotel makes Fawlty Towers look like The Dorchester. He goes; No one answers the phone when you ring reception You ask for towels no one brings them The room was refurbished 50 years ago it's falling apart and damp every where The sheets are dirty The staff don't know what time things close, they advised me the spa closes...

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Thank Stuart F
Reviewed 4 days ago NEWvia mobile

What a lovely day! We live relatively close to the hotel but haven't visited in years. We went for a family Xmas lunch, with entertainment for the children and a visit from Santa. I can honestly say the hotel and restaurant staff that we encountered were all extremely helpful and friendly with a competent and professional approach. The room and...

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Helpful?
Thank thejacks0n4
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for taking the time to post your lovely review. We have a very creative team at Moor Hall, and I am pleased that you were impressed with how the room and tables had been dressed for the festive season. I am delighted that your group enjoyed a fabulous day with entertainment for the children, excellent food and great...

wolverhampton
Reviewed 1 week ago via mobile

Stayed here for one night as a Xmas gift. When we got to the room (77) it was freezing as no heating on. When we worked out how to work it, it took about an hour to warm up. We had previously booked a dinner for 6pm and asked if we could change this to 7 so we could use...

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Thank amanda n
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

I am very disappointed that there were aspects of your stay that failed to meet your expectations. We clearly need to learn from these mistakes, and you can be assured that further training will be carried out, to ensure we consistently offer all our guests a superior service in all areas of the hotel. I fully understand that the lapses...

Reviewed 1 week ago via mobile

Sadly it was a horrific experience. The room had a damp, musty, sewage stench to it. there was a large damp patch up the wall and the room has clearly not been cleaned. The view out the window was just bushes so we couldn't see out and it was very very dark and all night long it sounded like a...

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Thank pip t
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

I am extremely disappointed to learn of the problems you encountered during your recent stay. I understand that the General Manager has spoken with you on the telephone to discuss your experience, and to try and restore your faith. At Moor Hall Hotel & Spa, we pride ourselves on offering all our guests a superior service in all areas of...

west midlands
Reviewed 1 week ago via mobile

I got a Groupon deal for this hotel and took my sister for a birthday treat. The building and grounds are beautiful and I was greeted by a very helpful receptionist but I was disappointed with the room. It was a bit tired and the immediate view was dreadful. That said it was clean and comfortable if a little snug...

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Thank mrsjarvis28
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for choosing Moor Hall for your sister’s birthday treat. First record of Moor Hall date back to the 15th century when it was owned by a Roger Harwell. The building and its surroundings have changed gradually through the centuries to become the Moor Hall that you see today, and the Webb family are very proud to have celebrated...

Birmingham, United Kingdom
Reviewed 2 weeks ago via mobile

Choose this hotel as have been many times for dinner and afternoon Tea, and we wanted something special for Christmas Day. Yes was expensive but well worth the money. We were in the oak room which was small but everyone was friendly in there. Food was excellent and the service was superb. Worth every penny would certain,y recommend it

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Thank dunnka
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your continued loyalty, and for choosing Moor Hall Hotel & Spa for your Christmas Day meal. Our elegant award winning 2 AA Rosette Oak Room restaurant was the original dining room of Sir Edward Ansell in the 1900s, and I am delighted that our excellent food offering coupled with superb service, helped to make this a very...

Reading
Reviewed 2 weeks ago

Just returned from another weekend break at Moor Hall. We've been here a couple of times before and enjoyed our stays here so came this weekend for a family birthday. we had booked 2 rooms on a dinner bed and breakfast basis and when we checked in we were given 125 and 145, we had asked for adjoining rooms when...

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Helpful?
Thank larnerdarren
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

As a loyal patron, you will know that we pride ourselves on offering our guests a superior stay in all areas of the hotel, maintaining very high standards throughout, and I would like to thank you for highlighting the many positive aspects of your recent stay. I am sincerely very sorry that you experienced excessive heat in both your rooms...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 

Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Address: Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range: RM429 - RM804 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#2 Spa Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
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Questions & Answers

Here's what travellers have asked, with answers from Moor Hall Hotel & Spa, BW Premier Collection staff and other travellers.
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Questions? Get answers from Moor Hall Hotel & Spa, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room got very hot! Don't underestimate the heating! I suggest you turn it down earlier than we did.”
 of 5 bubbles Hayley_Alan_lincs, 23 Jan 2017 | Read review
“Enquire about beds and request a firm mattress if provided.”
 of 5 bubbles johnrZ7930QF, 16 Dec 2016 | Read review
“Any overlooking the lawns/golf course”
 of 5 bubbles JudeyMoss, 4 Dec 2016 | Read review
“Higher priced rooms better equipped ,bath robes ect.but it's your choice.”
 of 5 bubbles O2776LUrichardc, 15 Nov 2016 | Read review
“Based on our experience, upgrade!”
 of 5 bubbles benmZ7055HL, 29 Oct 2016 | Read review
5 of 5