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Moor Hall Hotel & Spa, BW Premier Collection

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Moor Hall Hotel & Spa, BW Premier Collection
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1,398 Reviews from our TripAdvisor Community

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Showing 1,387: English reviews
Reviewed yesterday NEW

An excellent spa treatment and afternoon tea at the venue yet again. Nothing was to much trouble for the staff who were polite, friendly and helpful. The professionalism of the staff was evident with special thanks to Connie who made us very welcome. We had some great mother and daughters time. Thank you

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Helpful?
Thank Sharon S
Reviewed yesterday NEW

Booked the dinner, bed & breakfast package with access to spa facilities. I was told to book my treatments with spa separately, only to be told there were no treatments available, I feel they should have told me this before I paid for the package as I would have just rebooked on a date when they were available. When we...

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Helpful?
Thank Danni C
Birmingham, United Kingdom
Reviewed 4 days ago NEW

In total, 170 of us ventured to this splendid venue which ticked all the boxes, the staff were great, very hospitable; the hotel itself was spacious and elegant inside offering views of beautiful grounds outside; it all made for a wonderful occasion and experience for everyone. We would certainly consider Moor Hall again in the future for similar events. We...

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Helpful?
Thank stevesharma
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

No matter how large or small, birthdays, anniversaries, christenings and business dinners all become that little bit more special at our country house hotel, as you are guaranteed great food and a very warm welcome from our professional team from start to finish. Jamie and everyone who helped to make this event so wonderful are thrilled with your fantastic feedback,...

Birmingham, United Kingdom
Reviewed 5 days ago NEW

We booked to have Sunday dinner with a visit from Santa and some entertainment. What a lovely experience this was. Lots of families all enjoying the festive food and activities. There was a great atmosphere, with a very relaxed feel. No rushing of the meal. Good service , the manager of the event, made sure all the guests were happy....

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Helpful?
Thank amandaloubanks
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

I am delighted that we have well and truly got you and your family into the spirit of Christmas, having visited Moor Hall for our Family Sunday Lunch event, where you enjoyed a delicious three course festive meal, a magic show and a visit from Santa himself with a gift for all the children! Having met the expectations of your...

Lincoln, United Kingdom
Reviewed 6 days ago NEW

My sister and I went on the 2 night midweek Celebration break, arriving a few minutes before check in time. From that moment until we left we were absorbed into this beautiful place. It started with us checking in to a large clean well appointed room overlooking the lawns and a woodland walk (don't miss this it's lovely) - complete...

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Helpful?
Thank JudeyMoss
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

WOW. Thank you for choosing to spend your 2 night midweek break with your sister at our stunning country house hotel. We pride ourselves on offering our guests a superior level of service together with the best facilities, and I am delighted that you were both very impressed with Moor Hall Hotel & Spa. We are very proud of our...

Merthyr Tydfil, United Kingdom
Reviewed 1 week ago

We were checked into Room 129 quickly and efficiently on our late afternoon arrival. The rooms are well sized, with an excellent shower, large comfortable bed, a flat screen TV showing many Freeview channels and tea and coffee making facilities. Robes and slippers are provided free of charge and are ideal for venturing to The Spa where towels are provided...

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Helpful?
Thank RuthL51
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for choosing our family owned country house hotel for your weekend mother/daughter break. I am pleased that you were both happy with your well size rooms with comfy beds and complimentary robes and slippers. We source much of our fresh produce locally, and our guests tell us that they can really taste the difference. I am glad that...

Reviewed 1 week ago via mobile

Stayed here in August after my friends got married. Food and service was exemplary, grounds are marvellous. Only thing that let it down a bit was the mattress was a bit uncomfortable, and the bathroom was uncomfortably warm. But other than that, was a great experience. :)

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Helpful?
Thank Ryan M
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

I am delighted that you received exemplary food and service during your stay. The grounds at Moor Hall are a wonderful peaceful area, shaded by ancient trees, so ideal for a spot of quiet contemplation I am very sorry that you found the mattress uncomfortable. I have asked our Head Housekeeper to check the integrity of the mattress and report...

West Midlands, United Kingdom
Reviewed 1 week ago

I have been here a few times now for their excellent Spa days. It always leaves me feeling totally relaxed and chilled. The hotel and grounds are very pleasant and peaceful, and I usually go mid-week rather than weekends as it is quieter. The package includes a facial treatment, toast and preserves on arrival, lunch, and afternoon tea before leaving,...

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Helpful?
Thank porloslocos
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Just one day of pampering every now and then can make the stresses of modern life melt away, leaving you relaxed, refreshed and looking and feeling wonderful. I am pleased that you continue to enjoy your chilling out time at Moor Hall, and consider the Spa Day package good value for money. So when you are next ready to be...

London
Reviewed 1 week ago via mobile

This hotel is nice in every way. I have stayed here a few times, some of the rooms can be a little dark and dreary and even dated. But they are all comfortable with nice beds, tea and coffee making facilities with nice teas, filter coffee and even hot chocolate and nice biscuits. Free chocolates in the rooms and many...

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Helpful?
Thank Jacquie_9
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

I am pleased to learn that you always have a comfortable stay at Moor Hall, enjoying alfresco dining in the summer and cosy evenings in front of a real fire in the winter, and with all the additional touches on offer, creates a real home from home experience. Thank you for your continued loyalty to Moor Hall, our friendly team...

Reviewed 1 week ago via mobile

A very classical place, calm, good staff, well furnished rooms, indoor swimming pool all the year, 3 restaurants provides variety - no halal food was challenging, distance to city center is around 20 minutes.

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Helpful?
Thank إسماعيل ف
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Set in beautiful parkland yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links, Moor Hall Hotel & Spa is the perfect place for the business or leisure traveller. We appreciate that our guests have a variety of dietary requirements, and we do offer halal meat. Please advise our Reservations Team when you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 

Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Address: Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range: RM364 - RM901 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Travelocity, Odigeo and Agoda so you can book your Moor Hall Hotel & Spa, BW Premier Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Premier Moor Hall Hotel And Spa
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#2 Spa Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
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Questions & Answers

Here's what travellers have asked, with answers from Moor Hall Hotel & Spa, BW Premier Collection staff and other travellers.
6 questions
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Questions? Get answers from Moor Hall Hotel & Spa, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any overlooking the lawns/golf course”
 of 5 bubbles JudeyMoss, 4 Dec 2016 | Read review
“Higher priced rooms better equipped ,bath robes ect.but it's your choice.”
 of 5 bubbles O2776LUrichardc, 15 Nov 2016 | Read review
“Based on our experience, upgrade!”
 of 5 bubbles benmZ7055HL, 29 Oct 2016 | Read review
“don't stay in room 125”
 of 5 bubbles L8186WSdavidc, 26 Oct 2016 | Read review
“Take robes and towels to the spa”
 of 5 bubbles suegalway, 20 Oct 2016 | Read review
5 of 5
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