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Moor Hall Hotel & Spa, BW Premier Collection

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Traveller (391)
Room & Suite (415)
Dining (88)
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Overview
  • Excellent55%
  • Very good25%
  • Average13%
  • Poor5%
  • Terrible2%
Travellers talk about
“country kitchen”(164 reviews)
“golf course”(141 reviews)
“superior room”(68 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,949)
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1,930 results
Traveller rating
1,034
483
255
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1,034
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1 - 5 of 1,930 reviews
Reviewed yesterday

The drive to the hotel is past some of Sutton Coldfield's grandest houses and Moor Hall is also as grand although does have a modern bit stuck which looks a bit cheap. The hotel is fine, my room was ok, nothing special like the rest...More

Thank Wob64
Response from Angela B, Owner at Moor Hall Hotel & Spa, BW Premier CollectionResponded today

Thank you for taking the time to post your review. It is always our policy to encourage feedback from our guests as this helps us improve our service to you and future guests. The golf course is a privately owned members club and dress code...More

Reviewed yesterday

We stayed here for my Wife's work Christmas party and it was a really lovely experience. Forget your modern hotels where every room feels exactly the same, this place has bags of character that can only come with an old building. The rooms are really...More

Thank Dom O
Response from Angela B, Owner at Moor Hall Hotel & Spa, BW Premier CollectionResponded today

Thank you for posting your 5* review and fantastic feedback following your visit. We are delighted you enjoyed the history of our family owned hotel, with the first records of Moor Hall date back to the 15th century. Your kind comments are really appreciated by...More

Reviewed 2 days ago

Stayed 2 nights one using Groupon and another private Upgraded for Groupon so we didn't have to move rooms room wasn't great so daughter spoke to manager at BG E us free bottle of bubbly and moved us next day Food was great breakfast amazing...More

Thank mand43pink
Response from Angela B, Owner at Moor Hall Hotel & Spa, BW Premier CollectionResponded yesterday

Thanks for the great review. We're delighted you enjoyed your breakfast and your kind comments are really appreciated by our hardworking team. We look forward to welcoming you back to Moor Hall soon.

Reviewed 3 days ago

Everything about this hotel is excellent. The bedrooms come with all the trimmings that you would normally only find on a cruise ship. The management and staff are very helpful, friendly and speak very good English; which is a refreshing change. The facilities in particular...More

Thank DCET
Response from Angela B, Owner at Moor Hall Hotel & Spa, BW Premier CollectionResponded 2 days ago

WOW! Thank you so much for your fantastic review of our family owned country house hotel. Our main cultural value is to make our guests happy, and we are delighted that you enjoyed your Moor Hall experience. Your wonderful comments relating to the facilities in...More

Reviewed 3 days ago via mobile

Can't speak for all the rooms but no.15 was grim! Very dated decor, tired bathroom with grime and limescale build up around the bath / bath panel. Green mould on the shower screen seal. And then to top it all obviously unchanged pillow cases with...More

Thank Richard G
Response from Angela B, Owner at Moor Hall Hotel & Spa, BW Premier CollectionResponded 2 days ago

Thank you for taking the time to post your review, I am very disappointed that you have awarded us a one star rating. I understand the Hotel Manager spoke to you when you raised your concern at Reception, and we arranged for our Porters to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Golf Course
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$99 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Sutton Coldfield
#2 Family Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$99 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Sutton Coldfield
#2 Family Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (391)
Room & Suite (415)
Dining (88)
Pool & Beach (7)
Amenities (66)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
nne k
17 October 2017|
AnswerShow all 3 answers
Response from Angela B | Property representative |
Hi, thank you for your question. You may possibly be seated with 4 other guests. Can I ask you to contact our Conferencing and Events team to discuss the options available. We look forward to hearing from you.
0
Votes
kas01uk
2 August 2017|
AnswerShow all 6 answers
Response from Angela B | Property representative |
Robes and slippers are provided if you are booked onto a Spa Day/experience or staying in a superior room or suite. If you are staying in a standard room but you would like a robe or an extra towel please ask at Reception... More
1
Vote
Karen T
1 August 2017|
AnswerShow all 5 answers
Response from Angela B | Property representative |
Thank you for your question. Breakfast is served between 7.30am and 10am at the weekends. Best wishes
0
Votes
Room Tips
"Superior rooms are very good indeed"
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"Choose a room on top floor over looking gold course."
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"Rooms on the rear facing the garden are amazing!!"
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"Room 70 is large and spacious ( adapted for disabled ) with twin beds and a great view ."
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