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Hallmark Hotel Carlisle

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Hallmark Hotel Carlisle
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962 Reviews from our TripAdvisor Community

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Showing 949: English reviews
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Glasgow, United Kingdom
Reviewed 6 days ago NEWvia mobile

My husband and I have just returned from a 3 night break at the hallmark, Carlisle.This was our 3rd visit to the hotel and as previous visits, we enjoyed our stay. However, the "but" above refers to our dismay, when on arrival we found our break would cost an extra £30 due to the introduction of a £10 per night...

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Helpful?
2Thank mags079
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for the even handed feedback. We did take the decision across some of our hotels to charge for carparking, there was a need to fit some sort of control measure as space is a premium and unfortunately this comes at a cost to the hotel. I understand though your disappointment and I do hope you will still consider...

Largs, United Kingdom
Reviewed 1 week ago

My adult son, wife and myself spent an enjoyable weekend here and enjoyed it all. I am a very experienced traveler and also very "fussy". The hotel is located right beside the railway station which is very handy. There is also a large "sports" hotel right next door in the center of the city. We were a little concerned in...

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Thank thetraveller435
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for the great review. We do hope you will be back with us again in the very near future.

Workington, United Kingdom
Reviewed 1 week ago

Decided at the last minute to book the Hallmark. The hotel needs decorating and brightening up. It is so dark inside. The lights in the room were abysmal. Impossible to apply makeup and the best mirror was hung behind the toilet. The bathroom was very clean but dated with a single glazed tatty window which was hidden by a blind....

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Helpful?
Thank Valerie M
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for taking the time to give us your balanced feedback. We do hope you will give us another chance to impress in the future. Currently the hotel is working through an improvement list and I am sure you will see a positive difference on your next visit.

Reviewed 2 weeks ago via mobile

Visited the halmark hotel on the 10/3/17 check in was fast a few easy even got treats (cookies and brownies) on check in great room nice and clean there was no soap or shampoo but the girl on reception soon brought some up for us large bed we both got lost in it was that big great snap menu from...

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Thank DNC91
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for the fantastic review, we sincerely look forward to seeing you with us again in the very near future.

Reviewed 2 weeks ago via mobile

Had an unexpected stay over in Carlisle due to train cancellations. Hallmark hotel next to station so seemed like a logical stay. The staff are friendly and the price was reasonable - but the place does need some TLC. Dated in terms of decor, most areas need some refresh. Bedroom was decent size but again def needs a refurb. Dated...

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1Thank Alastair M
York, United Kingdom
Reviewed 2 weeks ago via mobile

You know I'd read a lot of reviews and had a preconception of the hotel. Two days into a 4 day stay and I'm happy to say it's a cracking hotel in a great location. What makes it cracking is the staff From the front desk.. to bar staff and in particular a lady manager who sorted out an issue...

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Thank Glen &
ayrshire
Reviewed 2 weeks ago

Arrived at hotel and was pleasantly surprised. Everything about our stay was good, our room was very comfortable, had everything we required, bed was very comfy, although quite high as im only 4" 10' lol but managed to get up to it. Had an evening meal which was lovely. The breakfasts were 1st class . Staff were so pleasant. We...

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1Thank wilmaandwullie
Glasgow, United Kingdom
Reviewed 3 weeks ago

Booked 2 doubles on Saturday night, was a great trip. The bar and reception staff couldn't have been friendlier. Welcoming and friendly, and the hotel is in a superb location. Would definitely reccommend.

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1Thank Glyn B
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Glyn B, Many thanks for the fantastic 5* review. I'm so pleased to read you enjoyed your stay with us and found the team to have been so friendly and helpful. Our city centre location adjacent to both Carlisle Train Station and Carlisle Castle does indeed make us a fantastic base for exploring all Cumbria's Capital has to offer....

London, United Kingdom
Reviewed 3 weeks ago

I am currently staying in the hotel, we arrived yesterday. The parking was a bit of farce but got resolved in the end. On arrival ( we were early ) the room was not ready but the girl behind the desk looked after our luggage and filled in all our paperwork. When we returned the guy was on reception was...

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1Thank davidhudson12
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello davidhudson12, Thank you for such a fantastic 5* review. You are correct about our team, they really do "make" the hotel such welcoming and friendly environment for our guests. I myself feel privileged to have such a hardworking and dedicated team to assist and support me in delivering the best service possible. I will be sure to pass on...

Mansfield, United Kingdom
Reviewed 4 weeks ago via mobile

Not a bad hotel, a little bit dated now, larger is very expensive and the reception staff are not as effect as they could be. Set menu looked reasonable until you look at the additional bit then it becomes expensive. Good central location

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Helpful?
Thank Richard B
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Richard B, Thank you for your constructive review. We appreciate you taking the time to leave feedback on Tripadvisor. With regards to our food and beverage offering, we are generally found to be one of the better value for money Hotels in Carlisle. However I appreciate as a hotel, we are not comparable to many of the national pub...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from, FREE WiFi and truly excellent customer service. ... more   less 

Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Region: United Kingdom > England > Cumbria > Carlisle
Price Range: RM345 - RM673 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Hallmark Hotel Carlisle Cumbria
Hotel Style:
#4 Luxury Hotel in Carlisle
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Carlisle staff and other travellers.
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Preston, United Kingdom
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a suite it's worth it”
 of 5 bubbles christina19672013, 6 Feb 2017 | Read review
“Don't stay here”
 of 5 bubbles dawn123vallily, 31 Jan 2017 | Read review
“Don't stay here”
 of 5 bubbles 311ruth58, 13 Jan 2017 | Read review
“Check the decor before you accept the room”
 of 5 bubbles nouveau27, 20 Dec 2016 | Read review
“Room103 very nice”
 of 5 bubbles whitelilly777, 8 Dec 2016 | Read review
5 of 5