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Bay New Southlands Hotel

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421 Reviews from our TripAdvisor Community

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Showing 421: English reviews
Reviewed 21 March 2017 via mobile

Some rooms should come with a noise warning. Had I been told that the allocated room is directly above the room with nightly entertainment, that i would be able to hear the noise of people in the bar and every word of the entertainer below i would have turned the room down. Hotel staff are friendly and courteous. They cannot...

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Helpful?
Thank Pete P
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thank you for taking the time to leave your comments following your recent stay. I'm sorry to see that you were unhappy with the room location you were allocated. It was unfortunate that at the time of your visit we were unable to change your room, and hope that this would not deter you from staying with us again in...

Harpenden, United Kingdom
Reviewed 20 March 2017

Bay New Southlands Hotel , a 15 minute walk from the town centre. upon arrival on a 5 day break with Shearings , the first impression was of a good clean building inside and out. room we were given was a bit dated , but served our needs. Breakfast and dinner was more than enough with 4 choices on the...

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1Thank henlowboy
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thank you for taking the time to leave your feedback for us. I'm glad to see you enjoyed your stay with us and hope you will return to see us again in the future.

LIVERSEDGE
Reviewed 14 March 2017

Stayed at The New Southlands on a Self Drive Weekend Break.Having stayed at many Bay hotels before ,in our opinion this is the best one.Pleasant friendly staff,good food and varied entertainment.We were accommodated in Superior room which was excellent. The hotel was very warm perhaps a little too warm,but ideal for winter stays. Our only comments which we have left...

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Thank RON T
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thank you for taking the time to leave us your kind comments and I'm so happy to see you enjoyed your stay with us. I have passed on your suggestions regarding the menus as we always appreciate any kind of feedback which will help us improve our service. We look froward to seeing you again in the future.

Manchester, United Kingdom
Reviewed 5 March 2017

Travelled as a couple for a Fri-Mon break, booked through National holidays. From the moment we arrived, we had a warm welcome chat from one of the reception staff. Room was spotless, with comfy bed, (the only negative is the old window frames which are in need of replacement). Foyer and Communal areas were kept lovely and clean. Restaurant staff...

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1Thank Lynn C
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

What lovely feedback you have left, thank you. I'm glad to see you enjoyed your recent weekend break with us and we look forward to seeing you again in the future.

UK
Reviewed 26 February 2017

I just wanted to say a big thank you to all the staff, especially the assistant manager James, as they couldn't have been kinder and more helpful during our time of need. Following our four night stay, my husband was taken ill on the coach drive home. After being taken by ambulance to the local A&E, where we spent many...

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Helpful?
Thank KymKym
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

It was no problem at all, and we were more than happy to be able to help. I'm glad to see that you were looked after well by my team - they are a great bunch and will always go out of their way to assist wherever possible and greatly appreciate the lovely comments you have left. I do hope...

Norwich, United Kingdom
Reviewed 19 February 2017

Superb 5-day Shearings trip to Scarborough with excursions to York, Whitby and Goathland (the village where Heartbeat was filmed). The hotel is one of the best in the Shearings portfolio I've tried over ten years of trips. The food was great, the chef added several nice extra touches and everything food-wise was spot on. Thanks. Restaurant management and waiter Paul...

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1Thank CFDGS707
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thank you for taking the time to leave us such a lovely review. I'm glad to see that you enjoyed your midweek break with us and I have passed on your kind comments to my team. We hope you will come back and stay with us again in the future.

Warrington, United Kingdom
Reviewed 14 February 2017

My husband and I visited here at beg of February on a Shearings self drive break. We would definitely return here, from arriving at the reception deskto leaving this was good. We had a problem with the tv in our room, which only had 3 channels. Straight away the lady on the front desk came to try and sort this,...

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Thank c a
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thank you for taking the time to leave such kind comments for us. I'm pleased to see you enjoyed your stay with us. I am so lucky to have a great team here and I'm glad to see that they looked after you whilst you were here. We look forward to seeing you again in the future.

London, United Kingdom
Reviewed 13 February 2017

When I booked the holiday, I mentioned that my sister needed to bring an electric scooter on the coach. This was arranged, but when we reached the hotel, we found that someone, sensing that she was disabled, had arranged a room near the lift, near the entrance to the restaurant and with a bathroom with facilities for disabled. This was...

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Thank Elizabet2013
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

What a lovely review you have left for us, thank you. We will always do our best to accommodate our guests needs and I'm glad to see that the room you were allocated helped you to enjoy your stay. I will make sure your comments get passed on to my team and we hope you will come back and stay...

Northampton, United Kingdom
Reviewed 10 February 2017

having just returned from a mon to fri stay in this hotel I can only say what a lovely place. Food was excellent, staff were polite, and Paul in particular having moved from another hotel he settled in and was very attentive to the guests. Will Definately go again but in the summer next time.

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3Thank wenddy48
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thank you for taking the time to leave your kind feedback for us following your recent stay. I'm glad to see you enjoyed your stay - the summer is certainly a great time to come the seaside although we can't always guarantee sunshine. Paul has settled in really well and was chuffed to see his name mentioned. We hope to...

E. Yorkshire
Reviewed 6 February 2017

Just returned from a 4 day weekend break with National Holidays, hotel very welcoming, staff very cheerful and friendly. Room was impeccably clean, comfortable, and most important 'warm'. Food was very good, buffet breakfast, evening meal was served, David our waiter was great..Entertainment was very good, just wish it went on longer than 10.30pm, but overall a great weekend. Met...

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1Thank motorbike_8
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

What kind comments you have left for us, thank you. I'm glad to see you enjoyed your recent stay with us and hope that you will return to stay with again in the future.

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
Official Description (provided by the hotel)
The New Southlands Hotel is a handsome, intimate property perfectly situated on Scarborough’s South Cliff. From the hotel, the Esplanade, Italian Rose Gardens and South Bay are easily accessible. Scarborough itself retains much of the character of an elegant Victorian seaside town, with handsome architecture and walkways, as well as boasting more modern entertainments and attractions. Further inland, North Yorkshire is an oft overlooked gem of a County offering beautiful scenery and countless attractions both historic and modern. The hotel possesses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 

Additional Information about Bay New Southlands Hotel

Address: 15 West Street, Scarborough YO11 2QW, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Price Range: RM428 - RM772 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay New Southlands Hotel 3*
Number of rooms: 56
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Also Known As:
New Southlands Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Bay New Southlands Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have always stayed on the first floor which has wide corridors and very easy access to all rooms”
joanh259, 18 Apr 2017 | Read review
“219 is directly across from the lift”
MartinWBadHomburg, 17 Apr 2017 | Read review
“311 on the top floor was very quiet.”
antmoss44, 17 Apr 2017 | Read review
“Ask to avoid rooms at the front of hotel if you need an early night as these are over the bar and entertainment”
D186ZKchris, 11 Apr 2017 | Read review
“We liked our room this time as it was on the front, but all rooms have been nice.”
Joanie067, 10 Apr 2017 | Read review
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