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Doubletree by Hilton Newbury North

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Doubletree by Hilton Newbury North
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31 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Thatcham, United Kingdom
Reviewed 2 weeks ago

A hotel which stands out from the rest with its new DOUBLE TREE name the hotel has been revamped, money spent and now is suitable for events, functions and a lovely stay. We enjoyed an amazing time with attentive staff, great facilities and we will be going back again soon which is even better. Well done for turning this hotel...

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Helpful?
Thank ZoeHammond
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear ZoeHammond, Thank you for your review, I am glad to hear that you like the refurbishment and its good to hear that the team looked after you - I will share with them your feedback. I look forwards to welcoming you back in the future. Sam Farmer General Manager

London, United Kingdom
Reviewed 2 weeks ago

We had a great time here for a family gathering of 10 women ranging from aged 15 to 73! Lovely day Christmas shopping in Newbury then enjoyed the hotel pool, jacuzzi, sauna and steam room. Great lounge and bar area for chilling out in. The evening meal was of a really high quality and very good value on our DBB...

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Helpful?
Thank Wendy S
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear Wendy S, Thank you for your review of the hotel. I am glad to see you enjoyed your time here at the hotel. I will pass your comments on to the chef, and we hope to see you again soon. Sam Farmer General Manager

Budapest, Hungary
Reviewed 2 weeks ago

Not too happy about the hotel in general. Location is very remote from Newbury and the hotel has a worn out feeling, renovation should be necessary. I must say though that the staff are extremely friendly and they helped me with any queries in a timely manner.

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Helpful?
1Thank Bence23
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear Bence23, We have just finished a multi million pound refurbishment and rebranded to DoubleTree by Hilton on 5th November, I am sorry that the location or style is not to expectation. I am glad to hear that the staff service you recieved was good at the hotel and I will pass on this to the team. Sam Farmer General...

Reviewed 2 weeks ago

First impressions were excellent, smart clean fairly quiet. Then saturday breakfast ruined it, waited five mins for someone to show us to a table, but no one came, so found our own,all plates were stone cold, not good for hot food, fried eggs not served at breakfast !!!, very surprised, baked beans were cold, only one rasher of bacon remained,...

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2Thank Mike P
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear Mike P, I am sorry to hear about the issues that occurred within food and beverage. I know we had a lot of customers at once, 90 customers in 30 minutes which caused some of the issue, despite that we should have focused on attention to detail. I have discussed your feedback personally with the team and put remedial...

Swindon, United Kingdom
Reviewed 2 weeks ago

The hotel is a nice hotel, and can't really be faulted. However, the Hilton group and expedia/booking com have left a bad taste in my mouth with their disgusting customer service. I'd booked the hotel in good faith, but had to cancel the morning of the booking approx 10am, due to my younger brother passing away at 3am that day...

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Helpful?
2Thank paulgeorge22
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear paulgeorge22, I am sorry to hear of your recent loss. I understand that you have booked via a third party agent and we will work with them to resolve this issue for you. We will of course waiver cancellation fees from our end, and if you could email me some details to sam.farmer@doubletreenewburynorth.com I will see what can be...

Southampton, United Kingdom
Reviewed 3 weeks ago via mobile

Just a quick stop over whilst visiting friends. Booked the hotel as our daughter loves to swim and they have these facilities. Rooms are okay but nothing special even after they have been refurbished. Bar/lounge area gets a bit smokey as the doors open the lounge fills with smoke, not pleasant when your trying to enjoy a bite to eat...

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2Thank Andrew S
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear Andrew S, I am sorry to hear about the issue with the bed comfort and the general housekeeping standards within your room. I have taken these issues seriously and addressed this feedback with the housekeeping manager. I would like to thank you for reviewing the hotel and for letting us know on the areas to improve. Sam Farmer General...

Market Harborough, United Kingdom
Reviewed 3 weeks ago

I needed accommodation in the area as I was attending a late evening performance. Having stayed at a Doubletree by Hilton hotel recently, I chose this hotel - also because of its close proximity (1.5 miles) to my destination. Check in was quick and welcoming and Bianca was very helpful with directions to my ultimate destination, also with necessary wifi...

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1Thank SallyMac50
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear SallyMac50, Thank you for reveiwing the hotel. I will pass your comments on to Vadim and Bianca. I hope to welcome you back in the future, Sam Farmer General Manager

Cambridge, United Kingdom
Reviewed 3 weeks ago

We were going to the " Newbury Races " ad to see " Simply Red " We booked the Hotel with Breakfast and were surprised that they even upgraded us - for free The Room was fantastic--fabulous shower - massive room...TV on the wall...even Dressing Gowns and Slippers.... We had a Pizza when we got back at around 10.00 pm......

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Helpful?
Thank michellecoston
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear michellecoston, Thank you for taking time to review the hotel from your visit earlier in the year. I love hearing the feedback which I can share with the team. I hope to welcome you back to the hotel when you are next in the area. Sam Farmer General Manager

Bath, United Kingdom
Reviewed 3 weeks ago

Stayed here just for one night, lovely bright reception area with a beautiful feature fireplace in the bar and seating area. Didn't eat here but did use the bar and the staff were very nice. Rooms were bright and airy, nice bathroom and comfortable beds. Only thing I would recommend is that if you have lots to carry to ask...

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Thank saffi462
Cheadle-Hulme - UK
Reviewed 3 weeks ago

The rooms in this hotel, certainly the one I had, are a little tired and in need of an upgrade. They remind me of a 80's hotel - probably the last time when they were refurbished. The lobby, bar and restaurant are all fairly modern though. Food in the restaurant was usual Hilton standards. Surprisingly the restaurant did not open...

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Helpful?
Thank leeeds
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear leeeds, I am sorry to hear you felt the hotel looked a little tired. We had a full refubishment of the hotel which finished on the 9th September this year ready for our rebranding to DoubleTree by Hilton. If you require breakfast a little earlier, let one of the team know and I am sure we can sort something...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Doubletree by Hilton Newbury North

Address: Oxford Road | M4 Junction 13, Newbury RG20 8XY, England
Region: United Kingdom > England > Berkshire > Newbury
Price Range: RM239 - RM816 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Newbury North 4*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, HotelTravel.com, Booking.com, Travelocity, Priceline, Hotels.com and Odigeo so you can book your Doubletree by Hilton Newbury North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Newbury North Hotel Newbury
Newbury Hilton
Hotel Style:
#3 Family Hotel in Newbury
#5 Luxury Hotel in Newbury
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Newbury North staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Newbury North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No room is good, my business colleague hat the same issues on a different wing of the hotel.”
 of 5 bubbles JMozes, 7 Dec 2016 | Read review
“Go for courtyard facing room"!”
 of 5 bubbles Genghis09, 31 Oct 2016 | Read review
“No special mention as there is no view from any room”
 of 5 bubbles ashok_kelkar, 30 Oct 2016 | Read review
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