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Mercure Newbury Elcot Park Hotel

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762 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Newbury Elcot Park Hotel
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Showing 743: English reviews
Neath Port Talbot, United Kingdom
Reviewed 3 weeks ago

Review collected in partnership with Mercure Hotels
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Helpful?
Thank 694williammoore1949
Plymouth, United Kingdom
Reviewed 4 weeks ago

Stayed at Mercure Elcot Hotel for 2 nights as part of a 2night B&B and first night dinner offer. Arrived after 5pm and was given an upgrade to Privilege room as it was my wife’s 50th birthday, room 76 within the newer section of hotel on the first floor. We had dinner on the first night booked for 7pm, seated...

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1Thank Stephen R
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you once again to Mercure...

Birmingham, United Kingdom
Reviewed 4 weeks ago

We used the Elcot Park Hotel as a venue for a event we were holding.As we had never been there before we wasn't sure what to expect. I liaised by email with Elissa and Tasha in the events department - both so lovely, accommodating and friendly. Always responding back to my emails, promptly and I found them both very informative....

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Helpful?
Thank TheRightMortgage
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you once again to Mercure...

St Ives
Reviewed 19 March 2017 via mobile

Never stayed in such a noisy hotel! If you don't want to sleep it's probably ok for you. Loud music till all hours - screaming children - loud guest in corridors- will not be back! Food was ok, luckily we were with good company but if you are after a quiet break then this place is not for you.

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Helpful?
Thank TJWebbo
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest Please accept my sincere apologies for the shortcomings you have experienced. We strive to provide a superior service experience for every guest and your feedback is crucially important to us. I would like to confirm that we are taking the appropriate measures to address your concerns .

Eastchurch
Reviewed 17 March 2017

Our stay at the 4 star Elcot Park Hotel was in a lovely old large country house in beautiful grounds. Although like many others no lift we were granted a ground floor room nicely furnished. At breakfast we were ushered into the conservatory with beautiful views. A Monday morning very quiet and I was asked what I wanted I asked...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Roy J
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review, guest comments are vitally important to us. As this is the only way we can improve our service. We do hope you will visit us once again and prove that we certainly can get it right.

Ipswich, United Kingdom
Reviewed 17 March 2017

First trip to Newbury for business with a number of colleagues. On arrival receptionist greeted us with, you can only book the restaurant in 15 minute intervals as the chef can only cook for 6 at a time. There was over 30 of us.20 stayed to eat at the hotel. The service was shocking, some foods were not on the...

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Helpful?
Thank Donna m
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest Please accept my sincere apologies for the shortcomings you have experienced. We strive to provide a superior service experience for every guest and your feedback is crucially important to us. I would like to confirm that we are taking the appropriate measures to address your concerns .

Alton, United Kingdom
Reviewed 16 March 2017 via mobile

We attended our annual social gathering with a group of friends. Rooms clean, and spacious. Food excellent and gluten free available at every meal. Entertainment very good, with plenty of dancing. A good night . Already booked for next year!

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Helpful?
Thank TravelalotLAS
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your positive review, as this encourages staff to try and provide their utmost best. We certainly look forward to seeing you and your group of friends in 2018.

London, United Kingdom
Reviewed 14 March 2017

This hotel is beautiful. If you want a break in the English Countryside - with few neighbours, no disturbances and a wonderful location, this is a great place to choose. Staff are lovely - Elena on Reception is welcoming and gracious, and all Restaurant and Bar staff are all attentive and kind. Conference facilities and Conference catering is outstanding -...

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Helpful?
Thank Grace C
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you once again to Mercure...

Great Shefford, United Kingdom
Reviewed 14 March 2017

We hired the Paxton Room, there was 20 of us celebrating my husbands 70th Birthday. We had a fantastic meal with very good and helpful waiting staff. The Roast Beef lunch was very delicious, well cooked, well presented and every ones plate was absolutely clean, We had delicious home made profiteroles for pudding and a sensational cheeseboard. it is a...

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Helpful?
Thank Alex B
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you once again to Mercure...

Cirencester, United Kingdom
Reviewed 13 March 2017

Beautiful grounds leading to this dog friendly hotel. Room tired as is the entire hotel and buildings but the scenery made up for it. The welcome was not entirely welcoming. Receptionist advised at 13.30 that check in was 14.00 as stated on the website but the room was ready so, yes we could have the key. Maybe could have been...

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Helpful?
Thank finola2017
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest Please accept my sincere apologies for the shortcomings you have experienced. We strive to provide a superior service experience for every guest and your feedback is crucially important to us. I would like to confirm that we are taking the appropriate measures to address your concerns .

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Impressive Country Mansion with modern extensions set in 16 landscaped acres. The Brasserie Restaurant has been awarded an AA Rosette for Culinary Excellence. ... more   less 

Additional Information about Mercure Newbury Elcot Park Hotel

Address: Elcot, Newbury RG20 8NJ, England
Region: United Kingdom > England > Berkshire > Newbury
Price Range: RM372 - RM766 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Newbury Elcot Park Hotel 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Ramada Elcot Park
Ramada Newbury
Newbury Ramada
Hotel Style:
#4 Luxury Hotel in Newbury
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Newbury Elcot Park Hotel staff and other travellers.
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Questions? Get answers from Mercure Newbury Elcot Park Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor privilege room 68 noisy when weddings on.”
Ian_R010, 23 Apr 2017 | Read review
“There is a spiral staircase up to the second floor. Don't try to carry your luggage; the hotel staff will help with this!”
343debk, 19 Apr 2017 | Read review
“Eat elsewhere till the food improves.”
Winston-Churchill-2, 1 Apr 2017 | Read review
“great bath”
694williammoore1949, 29 Mar 2017 | Read review
“rooms in newer part of hotel seems better.”
873stephenr, 27 Mar 2017 | Read review
5 of 5