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Mercure Newbury Elcot Park Hotel

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751 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Newbury Elcot Park Hotel
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Showing 732: English reviews
Newbury UK
Reviewed 23 July 2016 via mobile

Excellent location for a prom. Shame that the function room is on top of the dining room. Prom ended up mixed in with hotel residents. If I was a resident I would have been very unimpressed. Food was average fayre. Drinks expensive . Been to better venues for a school prom in Newbury.

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Helpful?
Thank fizic
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review, I am glad you enjoyed your prom at Elcot Park Hotel

Reviewed 12 July 2016 via mobile

OMG This place is a no go!! Stopped here for one night!! What a total nightmare!! Firstly we were booked in the wrong room where we had already showered and got changed. Where i accidently left my shaver and still havent had a phone call back. Manager was totally incompitant and arrogant!! Bargain price for the night of £119. Avoid...

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Helpful?
1Thank Barneyboytaylor
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for the review, unfortunately none of the above issues were mentioned at the time of check out. I am rather disappointed that this was not resolved during your stay at the hotel.

Needham, Massachusetts
Reviewed 12 July 2016

This place is a real treat -- it's a converted country manor, still with original ha-has and orchard. Lovely grounds to walk around, a real feeling of tranquility. The hotel itself is updated and professional, and breakfast was both very good and very picturesque. Highly recommended. It's about a 20 minute drive from Newbury, but well worth it.

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Helpful?
Thank Jeremy W
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Reviewed 12 July 2016 via mobile

Arriving at the hotel, well signposted from the main road which is great as it could be very difficult to find without this! Only downfall parking wise is that from what I could tell there wasn't very much, and where it was a wedding reception there were quite a few guests so did become a struggle to park! Other than...

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Helpful?
Thank Philippa S
Deon M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review

We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Newbury, United Kingdom
Reviewed 11 July 2016 via mobile

Beautiful building, beautiful grounds, stunning views, lovely food although overpriced in my opinion. My room was ok but dated, I didn't sleep well due to the room being so hot even with the windows open and the bed being extremely firm. Breakfast was lovely with a great selection of fruit, cereal, toast, croissants and everything you would want for a...

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Helpful?
Thank lizafairly
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Aylesbury, United Kingdom
Reviewed 10 July 2016 via mobile

We booked a weekend away for the whole family for our daughter's birthday. The rooms were clean and comfortable if not a little tired in places. The staff were a mixed bunch with the younger staff members offering a smiley happy service. The more seasoned staff were not quite as welcoming. Even there was a wedding on we still got...

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Helpful?
Thank Geoff M
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review, We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

Callington, United Kingdom
Reviewed 10 July 2016

We stayed at the Mercure Newbury Elcot Park Hotel recently whilst attending an event. The price payed was very reasonable and we booked on a room only basis. The hotel looks very classy from the outside but once inside you notice a very grubby carpet leading to the reception and bar area. First impressions are very important and we thought...

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Helpful?
Thank Owlincallington
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Please accept my sincere apologies as your experience at the hotel did not meet your expectations. All public areas has been recently refurbished keeping in theme with the Country Georgian approach. I do understand that the décor and carpets in our public areas may not be to all guests taste.

Reviewed 9 July 2016

It's hard to know where to begin - this hotel makes Fawlty Towers look good by comparison. The basic problem is that there is no evidence of any management. When we arrived at the hotel at about 4:00 PM there was one lady on reception and a long line of people waiting to check in. I expected someone to arrive...

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Helpful?
2Thank William N
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Newbury Elcot Park Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very...

Bristol, United Kingdom
Reviewed 9 July 2016 via mobile

I was assigned a room in the mews and not in main hotel. Room was very warm and stuffy with one window that opened a few inches max and onto the main entrance road. Bathroom had no blind and felt exposed. Room felt a bit tired - bits of wallpaper peeling, bathroom felt bit basic and tired. On plus side,...

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Helpful?
Thank bluemos
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Newbury Elcot Park Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very...

Pottstown, Pennsylvania
Reviewed 8 July 2016

This is a beautiful property with gorgeous landscaping however that's where the kudos end. We paid over $300 for a single night and once we spent the night, we found mouldy caulk with gaps and leaks around the tub and the shower head was broken. I actually had to jam a dental flosser into the broken joint in the shower...

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Helpful?
1Thank bu641e
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Newbury Elcot Park Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Impressive Country Mansion with modern extensions set in 16 landscaped acres. The Brasserie Restaurant has been awarded an AA Rosette for Culinary Excellence. ... more   less 

Additional Information about Mercure Newbury Elcot Park Hotel

Address: Elcot, Newbury RG20 8NJ, England
Region: United Kingdom > England > Berkshire > Newbury
Price Range: RM370 - RM773 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Newbury Elcot Park Hotel 4*
Number of rooms: 73
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Also Known As:
Ramada Elcot Park
Ramada Newbury
Newbury Ramada
Hotel Style:
#3 Luxury Hotel in Newbury
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Newbury Elcot Park Hotel staff and other travellers.
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Questions? Get answers from Mercure Newbury Elcot Park Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms in newer part of hotel seems better.”
 of 5 bubbles 873stephenr, 27 Mar 2017 | Read review
“Fantastic!”
 of 5 bubbles TheRightMortgage, 24 Mar 2017 | Read review
“Mt partner said he was uncomfortable in the bed. I was fine. Hotel was between mid range and luxury so expected more!”
 of 5 bubbles finola2017, 13 Mar 2017 | Read review
“We stayed in room 56 and the balcony was an added bonus.”
 of 5 bubbles Katie03031995, 6 Mar 2017 | Read review
“First floor rooms with views over countryside recommended.”
 of 5 bubbles lvoysey43, 2 Mar 2017 | Read review
5 of 5