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Thistle Express London Luton

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The Mall, Library Road, Luton LU1 2TR England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (98)
Room & Suite (24)
Dining (7)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 24/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Thistle Express London Luton
Updated 24/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 29 hotels in Luton
Location
Cleanliness
Service
Value
Welcome to the next generation of Thistle hotels, Thistle Express. Get amazing value. Think 40” flat screen TVs and super fast Wi-Fi. Think free breakfast and coffee and tea on tap. Think modern rooms and clever design. And with no check out, simply drop your keys and get going! Find handy travel tips below: By car, please use the postcode, LU1 2PA Coming from: M1 Nottingham Take Exit 11 from M1, At Junction 11 Take A505 exit to Luton/Dunstable, continue on to Dunstable Road. At the roundabout, take 3rd Exit onto Chaul End Lane. At the roundabout take the 1st exit to Hatters way/ A505. At the roundabout take the 1st exit onto Telford Way/A6. Turn right to Hucklesby/A6, then turn right onto Guildford street and follow Guildford street for 300 yards hotel will be on your left Coming from: M1 London Take Exit 10. At the roundabout take the 2nd exit for New Airport Way/A1081. At the next roundabout take the 1st exit onto Gipsy lane/B653. At the roundabout continue straight onto Windmill Road/A505. At the roundabout take 2nd exit to St Mary’s road, continue to Church street, turn left from traffic light to Hucklesby way continue forward, from next traffic lights turn left onto A6 and follow Guildford street and after 300 yards hotel will be on your left and follow the ramp to get into hotel car park. On foot From Luton Station to the hotel Walk south, pass the Starbucks coffee then turn left towards Bute St. Turn right onto Guildford street, after 200 yards, then turn left onto hotel car park ramp. When coming from the Mall to the hotel Follow the sign for TK MAXX, then exit the Mall and walk straight ahead. The hotel will be directly on your left.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Vending machine
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Desk
Housekeeping
Iron
Laptop safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
290Reviews8Q+A23Room tips
Traveller rating
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Popular mentions
رامي ط wrote a review Oct 2021
1 contribution1 helpful vote
Nice clean rooms with great stuff skills to sort you out. Had a situation before which’s got me pissed off but one of the stuff her name Monica she was so helpful and professional, she was understanding and quick to sort out my problem. Honest many thanks.
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Date of stay: October 2021Trip type: Travelled on business
1 Helpful vote
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 4 weeks ago
Dear J3329QE, Thank you for your recent stay and for taking the time to share your experience with us. I am so please that Monica made a difference whilst you were with us and I will be sure to thank her. I hope to see you back during your next visit in Luton Mathieu
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Paul wrote a review Oct 2021
Manchester, United Kingdom34 contributions16 helpful votes
From the outside it’s not very appealing it’s a concrete tower block , but room was well sized tidy enough. No kettle in room but free t an coffee downstairs which is a bit of a faff at 6 in the morning . There was no cups at breakfast and a fight nearly broke out over there being no eggs at breakfast And there was No sanitizer in dispenser. This hotel is clearly struggling but with the basics at the moment but the staff were friendly and polite . Plenty of parking and next to all local amenities . It certainly wouldn’t be my first choice hotel but it was ok for a 1 night stop off for work in Luton
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Date of stay: October 2021Trip type: Travelled on business
Room Tip: Plenty of parking but difficult to find first time head for the refine tattoo shop on Guildford...
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1 Helpful vote
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 23 Oct 2021
Dear PClark1974, Thank you for your recent stay and for taking the time to share your experience with us. I am please to see that you enjoyed our room. During your next stay, why not try our superior room. They come with tea and coffee facilities in the room. I do apologise for being no sanitiser in the dispenser. Our team should be checking them on regular basis. With the shortage of driver, we do experience some delays with our deliveries. despite doing our best to be pro active and securing stock on site, we do still rely on supplier being able to deliver on schedule. I am very sorry it did impact your stay. Our staff is genuinely trying their very best to limit any impact on the service. This should be back to normal we hope soon and would love to welcome you again Mathieu
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Seaside45799805911 wrote a review Oct 2021
7 contributions1 helpful vote
Comfortable room, Great bed bath shower. Close to town and shops night life, Plenty of parking £10 a night ! Great breakfast Buffett with plenty of choice teas coffee juice, Great reception team , No tea in room all at reception, 3 girls on reception to help Paula Monica and Ginni ! Would stay again if in town , Handy for train station bus and football ⚽️
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Date of stay: October 2021Trip type: Travelled on business
Room Tip: Needs postcode update
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1 Helpful vote
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 6 Oct 2021
Dear Seaside45799805911, Thank you for choosing thistle express Luton I am please to see that you enjoyed your stay with us and that you were looked after by our reception team. On your next stay, feel free to check our superior rooms. They are coming with in room coffee making facilities for a small extra. Mathieu
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Dimitra P. wrote a review Sep 2021
1 contribution
+1
I went to Thistle Express Luton on Thursday, September 23rd 2021 in order to spend a night and catch my flight to Dublin the next day.  When I arrived at the hotel, I was informed that because of a careless mistake of mine the reservation was made for December 23rd instead of September 23rd. I was shocked. I asked the receptionist what we could do and she told me that the only way I could stay was to pay 70£ for a night.   I explained her my concerns and she told me that it was up to Booking.com if they would change the dates and the reservation.     I called Booking.com immediately and they accepted to change it. Then, they called the hotel to inform them, and the receptionist said that the room price would be 80£ for the night and we would have to pay the price difference. I asked her why she wants 80£ now when earlier the rate was 70£ and said that this was the best price she could make in case I paid the whole amount and not just the difference.  When I told her that I’d like to speak to the manager, she said “I am the manager”  Again, I tried very politely to explain to her that the rate was the same if the booking was made for the next day or the next 3 months, but nothing. Then, I searched rooms on agoda.com for the next day and the price was 58£. I politely asked to pay that difference instead of what she was asking, which was double the amount of money of the room rate, but once again she refused to hear me out.   When I requested to get a refund she said that I could pay 30£ (70£ – what I had already paid) and that I could have late check out (she thought she was fooling me by offering “late checkout” which was only an hour later). Not knowing what else to do, having nowhere else to go and being unable to find another hotel room in the middle of the night I decided to pay the difference even though I knew she was taking advantage of me.  She was very unpleasant and quite frankly rude. I explained my concerns and that her yet she still took advantage of me because of my mistake and my desperation to find a place to stay.  It is not acceptable to take advantage of people in need and charge twice the amount of money for a simple room. The room rate is standard for all bookings made either for the next day or for the next month.    The next morning ,housekeeping knocked on my door, this was before my check out time, in order to tell me that checkout time was 30 minutes ago (that’s not true because I had a late checkout).   The hotel room was dirty and very run down, it did not seem very clean at all. It also smelled like urine. There was a cobweb in the door and the carpets were dirty. Surprisingly, breakfast was very tasty - freshly cooked bacon and sausages either in a bun or in fresh bread, pastry and various jams. I spent one night in this hotel, choosing it for its proximity to the town centre and the shopping mall. But it was surrounded by people drinking, and taking drugs. A man approached us asking for money and it was scary. I am extremely disappointed with my stay at the hotel.
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Date of stay: September 2021Trip type: Travelled with family
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 3 Oct 2021
Dear Demepapa, I am sorry to hear that we could not meet your expectations on this occasion. Upon check in My colleagues should have explain to you that the rate were different from one day to another and that booking for 3 months ahead and even more on 23rd of December would be much cheaper than on the day rate. I honestly believe that her intention was never to take advantage of yourself but she followed the rate of the day. I will remind the team to be more emphatic when exceptional situation arise. I will pick up your feedback about the room cleanliness with our housekeeping team as this is not the feedback we aim to get. In spite of this, I am glade to see that you enjoyed our breakfast selection. We have kept improving the offer and I hope you will be back as I am confident we can meet your expectations Kind regards Mathieu
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Ed027 wrote a review Sep 2021
Belfast, United Kingdom8 contributions12 helpful votes
I stayed here with my mum and my friend and we found the staff amazing and the hotel comfortable. There is no tea or coffee available in the rooms but there is free tea and coffee in the lobby. The breakfast was limited mainly continental type but with bacon and sausages. I gave my rating as four stars due to the tea / coffee not being available in the rooms and for the limited breakfast, however the staff being so great and the overall quality of this hotel made a big difference!
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Date of stay: September 2021
Rooms
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 3 Oct 2021
Dear SallyMck-027, Thank you for staying at Thistle express Luton. Feedback of this nature are always boosting the moral of the team who is genuinely working hard in this challenging times. We are improving our breakfast offer currently and will have full buffet breakfast very soon. I hope to see you back soon so you can enjoy it. On your next visit, why not try our superior room. They come with tea coffee facilities, nespresso machine and a king size bed. Mathieu
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PRICE RANGE
US$54 - US$94 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandBedfordshireLuton
NUMBER OF ROOMS
152
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Frequently Asked Questions about Thistle Express London Luton
Which popular attractions are close to Thistle Express London Luton?
Nearby attractions include The Bear Club (0.2 km), Gravity Active Entertainment Luton (0.2 km), and The Hat Factory (0.1 km).
What are some of the property amenities at Thistle Express London Luton?
Some of the more popular amenities offered include free wifi, free breakfast, and reduced mobility rooms.
What food & drink options are available at Thistle Express London Luton?
Guests can enjoy free breakfast during their stay.
Is parking available at Thistle Express London Luton?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Thistle Express London Luton?
Conveniently located restaurants include Monna Lisa, La Trattoria, and Villa Ada.
Is Thistle Express London Luton located near the city centre?
Yes, it is 0.1 km away from the centre of Luton.
Are there any historical sites close to Thistle Express London Luton?
Many travellers enjoy visiting Wrest Park (14.2 km), St Albans South Signal Box (15.8 km), and Shaw's Corner (11.4 km).
Is Thistle Express London Luton accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.