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All reviewsexecutive roomtrouser pressretail parkbusiness tripa bit tiredfestival leisure parkpizza hutnice staystayed here for one nightclean hotelmember of staffexcellent breakfastgood nights sleepno frillscomfy bedihgcinema
The first part of my review is based on everything other than the one event that I’ll cover later.
I stayed for 1 night with my son in a ‘twin’ room.
The hotel is convenient for Basildon Sporting Village and the Festival Park. Check in...More
1 Thank Jimtheswim
Response from IHGService, Guest Relations Manager at Holiday Inn BasildonResponded 1 week ago
Thank you for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced with guests entering your room. I have sent you a private message in an effort to follow up on...More
Due to Swimming competition I find myself having to stay all over the county.
Quite often it’s The Holiday Inn chain. Once again Basildon Hotel did not disappoint me.
I booked direct as Bookings.com said it was full (this often happens). 2 weeks b4 my...More
Response from Adam J, General Manager at Holiday Inn BasildonResponded 12 January 2018
I am delighted to read that you enjoyed your visit with us and I hope that the swimming competition went well!
I hope to welcome you back again in the future and please do book direct with us again next time - we...More
Stayed here one night for business. Very easy to find on the edge of the nearby retail park. Plenty of parking and lots of eating choices on the retail park although the hotel has a restaurant and they do have room service. Room service has...More
Stayed here one night wouldn't stay another. Bed to hard. Spots and patches in bathroom of black mould. Wash hand basin mixer tap is to be desired. Doesn't work as should which is a health risk due to stagnant water in the pipes. Staff friendly....More
Thank Dave l
Response from IHGService, Guest Relations Manager at Holiday Inn BasildonResponded 2 weeks ago
Hello Dave l,
Thank you for taking the time to relay your comments regarding our property during your recent stay. I am sorry to see that the smell and cleanliness of the room was a letdown during your stay. I also regret to see that...More
Have literally checked into this hotel 5 minutes ago and there is what appears to be a crusty sock on the floor from the previous guest!!! Room looks a little 'tired' and have been given two single beds instead of preference for a double. First...More
Response from Adam J, General Manager at Holiday Inn BasildonResponded 28 February 2018
Thank you for taking the time to review your stay.
Clearly the cleanliness of your room was not up to our standards on your arrival and apologies that your stay has been impacted in this way.
We will ensure that the remainder of...More