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6 May 7 May
1 room, 2 adults, 0 children12
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All reviewsold buildingcreaking floorboardstop floorbirthday partyboth morningsvery pleasant staybreakfast was excellentlovely weekendbed was very comfortabletown centretea and coffeefull englishweekend breaktwo night staycar parkbanbury crossyogurt
Such a shame, I've been passed this place several times in the past and always thought it looked nice from the outside.
The old adage, "never judge a book by it's cover" seems fitting in this instance however.
In fairness, the beds were comfy, but...More
Thank ReviewChamp
Response from Katie M, General Manager at Cromwell LodgeResponded 6 days ago
Hello ReviewChamp,
As we speak we are currently going through a small 'Spring Spruce' providing the business with the TLC it desperately requires.
I'm glad you found the beds comfortable and the breakfast was good.
We hope to welcome you back in the future.
Kind...More
Not fantastic rooms ok comfortable beds but breakfast a joke waited 20 minutes until anyone came and asked what we would like 3 wrong dishes later mine arrived on a dirty plate took it member of staff no apology did not even ask if I...More
Thank bubble753
Response from Katie M, General Manager at Cromwell LodgeResponded 6 days ago
Hello bubble753,
Thank you for your feedback will be passed onto the team in order to provide better service for future guests.
Kind regards,
Katie & the Cromwell Team.
Stayed for a weekend away and was disappointed. We have always enjoyed the character of the Old English Hotels but not this one. The hotel needs maintenance work, we had a room with a broken window catch which had been mentioned in reviews before and...More
Thank Dave H
Response from General Manage r, General Manager at Cromwell LodgeResponded 3 weeks ago
Dear Dave,
Thank you for your review.
All your comments are extremely important to us to improve our service for future guests.
Since your review we have addressed the curtains and sink plugs in all bedrooms.
The catch on the bedroom is known and still...More
Hotel room was smallish, and very run down,although would have originally looked quite stylish. The shower made the whole bathroom floor wet. The lounge and bar area were actually nice, as was the outside seating. Breakfast was an experience, not a pleasant one. It took...More
Thank sacha p
Response from Katie M, General Manager at Cromwell LodgeResponded 1 week ago
sacha p,
Thank you very much for taking the time to write a review on your stay with us.
I have recently taken the business over and we are aware of the issues around our bedrooms. We will be investing some time into our rooms...More
DO NOT BOOK A ROOM IN THIS HOTEL! They charged me twice and don't even answer my emails requesting a return of the overcharged quantity.
If you do book, be careful when they "block" an initial quantity on your credit card....