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Cromwell Lodge

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Cromwell Lodge
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516 Reviews from our TripAdvisor Community

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There are newer reviews for Cromwell Lodge
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Showing 513: English reviews
Basingstoke
Reviewed 4 December 2016

Went for a meal at Cromwell on Saturday with a group of 6 friends. The fish & chips was sent back as it was just fried batter with no fish. My husband had lamb shank and had to wait 5mins for his gravy, so by the time the gravy came his food was cold. The waitress never asked if wanted...

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Helpful?
2Thank Tina H
Beata S, General Manager at Cromwell Lodge, responded to this review

I do apologise for the problems you came across while at our hotel, this is not our usual standards I can assure you & I have addressed the team to ensure this is avoided in future, I do hope you will return.

Bramerton
Reviewed 3 December 2016

A big mistake choosing the Cromwell Lodge for a business trip. Fine, I am sure for a weekend away. Problems - breakfast is not served until 8am so if working Saturday and Sunday it is impossible to get fed. Wifi certainly did not work well enough to enter any of my results or do any online work in the hotel...

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2Thank Lainie-Bramerton
Beata S, General Manager at Cromwell Lodge, responded to this review

We are extremely sorry for the problems that you came across during your stay recently, please accept our apologies & I to hope you use us if you are needing to stay in Banbury in the future.

Hemel Hempstead, United Kingdom
Reviewed 2 December 2016

This is our 4th time staying at Cromwell Lodge. Same good value, and friendly and helpful staff. Nice breakfast, and the bar/restaurant food looked good value (we were eating out, so did not have any) Location still excellent for visiting Banbury. Free parking even on early arrival. Just a few issues with rom 15, which is the worst room that...

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Helpful?
4Thank Jim H
Beata S, General Manager at Cromwell Lodge, responded to this review

Thank you for returning to us once again, I do apologise for the shortcomings in room 15 - I will look into these issues. Thank you for your review as feedback is very important to us. Hope to see you soon.

Biggleswade UK
Reviewed 20 November 2016 via mobile

All the staff here are friendly and helpful and dealt with all our needs despite being very busy. We had room 10 at the front of the building, which was small but with plenty of space and a cosy feel and catered for our needs well. The bed was very comfortable and the heating was excellent. The shower was powerful...

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Helpful?
3Thank Bigglestraveller
Beata S, General Manager at Cromwell Lodge, responded to this review

We are pleased you found your stay comfortable, i will pass your lovely comments onto the rest of the team. Hope to see you again in the future.

Biggleswade
Reviewed 20 November 2016

We had a two night stay at this hotel ,we received a very warm welcome, the staff are very friendly and helpful ,our room was comfortable and the food was good We will definitely return to this hotel ,

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1Thank Diane W
Beata S, General Manager at Cromwell Lodge, responded to this review

We are glad you enjoyed your stay here, we look forward to welcoming you here again.

London, United Kingdom
Reviewed 12 November 2016 via mobile

Lovely old building with lots of character. Food was standard pub fare, and a very good cooked breakfast with lots of options. Rooms are a bit dated, but large and comfortable. Staff were lovely, friendly and helpful and made sure we had plenty of room for our little one in a cot, which we really appreciated. We'd definitely stay again...

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2Thank Gwen98
Beata S, General Manager at Cromwell Lodge, responded to this review

Thank you for your lovely review, we hope to see here again soon.

Manchester, United Kingdom
Reviewed 30 October 2016 via mobile

We had high expectations of the Cromwell lodge , unfortunately we were very disappointed. Upon arrival We were greeted very well by a pleasant staff member who directed us to our room,but everything went downhill from there. The room was extremely dated , with an old and grotty carpet with quite a few large very black stains in several places,...

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5Thank Bonnevill
Surrey
Reviewed 29 October 2016

Me and my sister stayed at the Cromwell for one night. The room was tired and the bathroom is in need of refurbishment, as this is an old place you will find creaky floors and cracks here and there, but it was a pleasant stay and the beds were very comfortable. The staff were very friendly and helpful, even ordering...

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1Thank yme60
Beata S, General Manager at Cromwell Lodge, responded to this review

We are pleased you enjoyed your recent stay and thank you for your review. We hope to see you again soon!

Aalst, Belgium
Reviewed 27 October 2016

I was on a business trip to Banbury from a Tuesday to Friday evening. Together with 7 other colleagues we arrived on Monday evening to have a fresh start the coming morning... but there was something wrong with our bookings: our rooms were only available as from Tuesday night, so we ad to move to another hotel as there was...

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Helpful?
Thank TVL75
Beata S, General Manager at Cromwell Lodge, responded to this review

I apologise that you did not get a good night sleep, being an old hotel these problems do occur however, we are looking at a refurbishment soon so we will endeavor to sort this as much as possible. I am glad you found the staff nice & enjoyed the food. Hope to see you here again.

Doncaster, United Kingdom
Reviewed 22 October 2016

stopped here for two nights as a base to see Oxford.Banbury nice place and good train link to oxford.Our room was on the top floor. room was clean but tired ,bathroom was in need of re furbish.anyway staff were very polite and helpfull specially front desk.we had a meal one night which was ok i,m afraid nothing special.breakfeast was good...

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Helpful?
Thank ipw51
Beata S, General Manager at Cromwell Lodge, responded to this review

Thank you for your review. I am glad you enjoyed the food on offer and found the staff helpful. We are working towards a refurbishment, I do hope you return.

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service

Additional Information about Cromwell Lodge

Address: 9-11 North Bar Street, Banbury OX16 0TB, England
Region: United Kingdom > England > Oxfordshire > Banbury
Price Range: RM326 - RM575 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cromwell Lodge 4*
Number of rooms: 23
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Also Known As:
Cromwell Hotel Banbury
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Questions & Answers

Here's what travellers have asked, with answers from Cromwell Lodge staff and other travellers.
5 questions
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Marlow, United Kingdom
2 months ago

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Questions? Get answers from Cromwell Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 3 - noise from generators/fans”
 of 5 bubbles WLT83, 2 Feb 2017 | Read review
“Ground floor rooms available for those with mobility issues who cannot manage stairs.”
 of 5 bubbles patw523, 20 Jan 2017 | Read review
“Avoid the room over the function room or bar”
 of 5 bubbles 41lesg, 2 Jan 2017 | Read review
“No wifi worked not suitable for business”
 of 5 bubbles Lainie-Bramerton, 3 Dec 2016 | Read review
“Not room 15”
 of 5 bubbles jimhI4082SW, 2 Dec 2016 | Read review
5 of 5