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Ashford International Hotel

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Ashford International Hotel
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1,319 Reviews from our TripAdvisor Community

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Showing 1,289: English reviews
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Kent, United Kingdom
Reviewed yesterday NEW

I made a booking at the Ashford International Hotel with Teresa Morgan. Teresa not only gave the most courteous & professional of service, but she is a also a very warm genuine and friendly person, and I felt that when I approached Teresa, with my requests and concerns, nothing was too much trouble. The restaurant manager "Tim" his deputy “Charles”...

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Helpful?
Thank Mar9999
Reviewed 4 days ago NEW

Liberty & jazmine.. both very pleasant young ladies and i was very happy how they went that extra mile with their service. I would love to come back and receive the same service over and over again. I would definitely recommend!

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1Thank Kay G
East Sussex, United Kingdom
Reviewed 5 days ago NEW

We spent one night here and from start to finish it was very welcoming, from the reception staff, bar staff, restaurant staff and spa staff, all really helpful, we had treatments from Daisy and Marietta, both extremely good, we had a couple of glitches with the spa, we booked the treatments by phone, but they had not been logged, before...

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Thank Logo-n-Stitch
Eastbourne, United Kingdom
Reviewed 6 days ago NEW

I've stayed here for a spa treat with different groups of friends on many occasions and always enjoy the stay. The hotel is lovely, the staff so helpful and polite, particularly Jessie on reception who has checked me in quite a few times. The spa treatments are very nice (i've had most of them over the last couple of years)...

Review collected in partnership with this hotel
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Thank prettypolly1uk
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear prettypolly1uk. Thank you so much for your kind 5* review following your recent stay at Ashford International Hotel. It’s lovely to hear your stay was so enjoyable and Jessie in particular looked after you. The team and I hope you will be able to return again very soon. Kind regards Veronica Kingham, Cluster General Manager

Kent
Reviewed 6 days ago NEW

This was my fifth trip to the Ashford International Hotel, and yet again the service was first class. Hotel failed in obtaining five starts due to problem with my credit card when booking in, which I've learnt this error was to it being processed incorrectly.

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Thank FostersKent
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear FostersKent. Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you will visit again soon. Kind regards Veronica Kingham, Cluster General Manager

London, United Kingdom
Reviewed 1 week ago

The events team are outstanding, and could not have been more helpful throughout our ladies festival weekend. Service was excellent and the food was delicious, 165 catered for with no issues. Staff in general are always friendly and make for a relaxing stay. Would highly recommend.

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Thank Peter Y
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Peter Y. Many thanks for your 5* review and your kind recommendation, it’s much appreciated. I‘m pleased the team were friendly and you enjoyed the food. I do hope you will visit us again sometime soon. Kind regards Veronica Kingham, Cluster General Manager

Cambridge, United Kingdom
Reviewed 1 week ago

We like the Qhotel chain. This hotel gives a comfortable room, clean and light. Lovely long pool. Efficient check in and out. Now I have to be gluten free; they provided lovely, warm rolls at breakfast and a wonderful selection of fruit. There must have beeen a hundred people at breakfast, yet everything went smoothly.

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Thank PDB-Cam
AIHGeneralManager, Manager at Ashford International Hotel, responded to this review

Dear PDB-Cam. Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you will visit again soon. Kind regards Veronica Kingham, Cluster General Manager

Kent, United Kingdom
Reviewed 1 week ago

Ten mature ladies booked into The Ashford International Hotel for the Comedy night break. Excellent value for money which included the comedy night with 2 course set meal and disco, overnight accommodation, full breakfast the following morning and use of all the facilities. We arrived Friday lunchtime and left Saturday afternoon, using the gym, spa and pool facilities as well...

Review collected in partnership with this hotel
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Thank 249patricia
AIHGeneralManager, Manager at Ashford International Hotel, responded to this review

Dear 249patricia. Many thanks for your 5 star review following your recent stay at Ashford International Hotel. Really glad to hear you enjoyed the comedy night and the use of our facilities. Your recommendation is much appreciated and we look forward to being of service to you again in the near future. Kind regards Veronica Kingham, Cluster General Manager

Reviewed 1 week ago via mobile

As the title suggests, I think the market for this type of hotel is pretty crowded and there is a lot of choice, with every hotel competing to get your money. For little more than the price of a premier inn this place is far far far superior. The room was really comfortable, well appointed and finished to a high...

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Thank Sussex373
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Sussex373. Thank you for taking the time to leave feedback following your stay at Ashford International Hotel. Rooms are cleaned periodically so can only apologise for the issue with the bedside table, your feedback will be passed to the housekeeping staff. Thank you for your kind words towards our team, they always enjoy receiving feedback. We look forward to...

Ashford, United Kingdom
Reviewed 2 weeks ago

I am finding it quite difficult to put into sentences, the words that will allow me to express my genuine feelings and appreciation, that I have for the “Ashford International Hotel” based in Kent, as every single member of staff deserves to be highly praised and recognised, for all off their efforts when working in such a busy and demanding...

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Thank towns9
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Towns9. It’s a pleasure to read your positive feedback. Your review has been passed onto each department, so all departments can see how well they have performed during your stay. It has been a pleasure to make your stay such a memorable one and here at the Ashford Hotel we strive to ensure that our guests receive the same...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Horizon Restaurant
Horizon Restaurant
Cuisines: British, Contemporary
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 

Additional Information about Ashford International Hotel

Address: Simone Weil Avenue, Ashford TN24 8UX, England
Region: United Kingdom > England > Kent > Ashford
Price Range: RM414 - RM734 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ashford International Hotel 4*
Number of rooms: 179
Reservation Options:
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent, England
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Questions & Answers

Here's what travellers have asked, with answers from Ashford International Hotel staff and other travellers.
14 questions
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Questions? Get answers from Ashford International Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the courtyard are quiet”
 of 5 bubbles Mar9999, 26 Mar 2017 | Read review
“room 112 was quiet.”
 of 5 bubbles PDB-Cam, 19 Mar 2017 | Read review
“Please ask to be seated in "Angie`s," section of the main restaurant, Angie takes real pride in her job and is a delight to listen to.”
 of 5 bubbles towns9, 13 Mar 2017 | Read review
“Lovely twin room, relaxing beds had a restful sleep”
 of 5 bubbles TriciaC589, 9 Mar 2017 | Read review
“If you want a refrigerator ask in advance. Available for a slightly higher fee”
 of 5 bubbles pcswanson, 4 Mar 2017 | Read review
5 of 5