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Ashford International Hotel

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Ashford International Hotel
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1,319 Reviews from our TripAdvisor Community

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Showing 1,289: English reviews
UK
Reviewed 2 weeks ago

Stayed on business. It looked like a fairly ordinary out-of-town chain hotel from the outside. The staff were great, the room comfortable and the restaurant food was great. Would definitely come back to this one.

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Helpful?
Thank Bonio69
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Bonio69. Thank you for taking the time to leave feedback following your stay at Ashford International Hotel. Thank you for your kind words toward our team, they always enjoy receiving feedback. We look forward to welcoming you back in the near future. Kind regards Veronica Kingham, Cluster General Manager

Reviewed 2 weeks ago via mobile

There were good and bad points here. Nice spacious room. Comfy pilliows and bed. Good breakfast selection. Ample parking. But the decor is a bit strange in the downstairs areas. The restaurant has too much maroon everywhere making it look small and dark. The bar was unbelievably hot which made it uncomfortable. And the seating area in the lobby was...

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Helpful?
Thank VinnyD83
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear VinnyD83. Thank you for taking the time to review your recent stay. I’m pleased you enjoyed your spacious room, the breakfast and ample parking. I’m sorry that the décor isn’t to your taste. The lobby area and Quench Bar is available for both residents and non-residents with free WiFi. On occasions a few tables may be reserved for our...

London
Reviewed 2 weeks ago

Excellent place to relax, went for a special offer 1 night including light lunch, dinner and 1 hour treatment. Very good value for your money. Spa facilities excellent, it is a shame the robes that they had was the colour brown, not soft and fluffy. I would suggest they should have white robes instead but I suppose it stops people...

Review collected in partnership with this hotel
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Helpful?
Thank Tricia C
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Tricia C. Thank you for taking the time to post your review. It’s lovely to hear you enjoyed your spa break and you found it to be good value for money. I appreciate your feedback regarding extra seating poolside; currently we have as much seating poolside as possible whilst giving consideration to health & safety. However we are currently...

Qualicum Beach
Reviewed 3 weeks ago via mobile

On business in area for 3 days this hotel was recommended. Pleasant gal at check in but room was shocking & was not allowed to switch out. Filthy dirty, sinks didn't drain & toilet didn't flush properly. Uncomfortable bed, stains on carpet & worse when DND sign on door housekeeping still knocks to clean room. No pleasantries on check out...

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Helpful?
Thank Redrooster52
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Redrooster52. Thank you for your feedback and please accept my apologies for your disappointment on this occasion. I would be grateful if you could email me directly with your name and the date you stayed so I can investigate further and address any outstanding issues with the team. My email is vkingham@QHotels.co.uk. Kind Regards Veronica Kingham, Cluster General Manager

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 3 weeks ago

I had the opportunity to stay at the Ashford International for 5 nights and had a terrific experience. The rooms were very comfortable but it was the service throughout that made my week. Alex from the hotel pub was like a concierge to us. He took the time to be professional as well as personal. He knew what we liked...

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Thank pcswanson
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear pcswanson. Many thanks for your 5 star review following your recent stay at Ashford International Hotel. Alex was delighted with your kind feedback as were the Reception and Restaurant teams. Your recommendation is much appreciated and we look forward to being of service to you and your organisation very soon. Kind regards Veronica Kingham, Cluster General Manager

London, United Kingdom
Reviewed 3 weeks ago

Very clean hotel with excellent customer service. The food is of a very high standard and their spa facilities are very good with the treatments being very good value for money. The pool was clean and available for our use during the whole stay.

Review collected in partnership with this hotel
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Thank Nicola25880
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Nicola25880. Thank you very much for reviewing your recent stay at Ashford International Hotel. It’s a pleasure to read your positive feedback and I’ll certainly share your review with the team. We hope to welcome you back again soon. Kind regards Veronica Kingham, Cluster General Manager

London, England, United Kingdom
Reviewed 3 weeks ago

We have stayed at this hotel before but booked a suite this time. It was a lovely and comfortable room and very clean. It was a very good size. As this was a suite there was a safe in the room which was free to use and also tea making facilities, water, cola, beer and wine plus chocolates and peanuts....

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Helpful?
Thank Lesley W
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Lesley W. Many thanks for your 5 star review following your recent stay at Ashford International Hotel. Your continued loyalty is very much appreciated and I’m delighted to hear you enjoyed all the extra little luxuries that were included in your suite. Thanks again and I hope you will be able to return again soon. Kind regards Veronica Kingham,...

Reviewed 3 weeks ago via mobile

I have stayed at this hotel for five nights whilst on a course. The hotel facilities are good the gym and pool were well used by the group and the conference room facilities also met our needs. The hotel room was of a good size however for a 4 star hotel I'd expect a fridge to keep my water cool,...

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1Thank Ezburge112
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear EZBURGE112. Thank you for your feedback and please accept my apologies for your disappointment with the food service issues you experienced during your stay. I have addressed your comments with the relevant departmental managers and they would also like to be associated with this apology. We are also in close contact with the course trainers to ensure that going...

kent
Reviewed 3 weeks ago

Five of us went for 2 nights to celebrate a special birthday. Wouldn't consider going anywhere else, treated so well. Home from home with lovely food. Paying for family size room is so worth the extra money. About to re book yet again treatments are lovely . Everyone remembers our names from previous visits .

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Helpful?
Thank penlen
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear penlen. Many thanks for your kind review and it’s a pleasure to welcome you each time. I’m pleased you enjoyed your birthday and its great to hear you are already planning your next visit. See you again soon! Kind regards Veronica Kingham, Cluster General Manager

Folkestone, United Kingdom
Reviewed 4 weeks ago

Excellent Hotel easy to reach off the M20 less than 5 minutes to reach the hotel. Plenty of FREE parking. Improved Wi-Fi since I last visited, Excellent spa and leisure facilities Staff very friendly and food excellent along with the service. 100% Recommend

Review collected in partnership with this hotel
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Helpful?
Thank Michael H
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Michael H. Many thanks for your kind review and I’m pleased you’ve noticed the improved WiFi. Your recommendation is very much appreciated and we hope to welcome you back to Ashford International Hotel again soon. Kind regards Veronica Kingham, Cluster General Manager

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Horizon Restaurant
Horizon Restaurant
Cuisines: British, Contemporary
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 

Additional Information about Ashford International Hotel

Address: Simone Weil Avenue, Ashford TN24 8UX, England
Region: United Kingdom > England > Kent > Ashford
Price Range: RM414 - RM740 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ashford International Hotel 4*
Number of rooms: 179
Reservation Options:
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent, England
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Questions & Answers

Here's what travellers have asked, with answers from Ashford International Hotel staff and other travellers.
14 questions
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Questions? Get answers from Ashford International Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the courtyard are quiet”
 of 5 bubbles Mar9999, 26 Mar 2017 | Read review
“room 112 was quiet.”
 of 5 bubbles PDB-Cam, 19 Mar 2017 | Read review
“Please ask to be seated in "Angie`s," section of the main restaurant, Angie takes real pride in her job and is a delight to listen to.”
 of 5 bubbles towns9, 13 Mar 2017 | Read review
“Lovely twin room, relaxing beds had a restful sleep”
 of 5 bubbles TriciaC589, 9 Mar 2017 | Read review
“If you want a refrigerator ask in advance. Available for a slightly higher fee”
 of 5 bubbles pcswanson, 4 Mar 2017 | Read review
5 of 5