Warrington Fir Grove Hotel

Knutsford Old Road, Warrington WA4 2LD England
Traveller (165)
Dining (31)
Room & Suite (17)

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About

4.0
#13 of 23 hotels in Warrington
Location
Cleanliness
Service
Value
Warrington Fir Grove Hotel is really easy to reach by car, train or plane and is the perfect location for a business trip in the northwest or a leisure visit to explore everything that Cheshire and Greater Manchester has to offer. We're situated within 5 minutes of the M6/M56 motorways and 10 miles from Manchester Airport. Our 52 comfy bedrooms, 10 of which were refurbished recently, ensure you have a really sound sleep. Top this off with an extensive hot cooked breakfast or Continental selection and the best starts to any day are made here. In our lounge and bar, our menu showcases the best of British home comfort food with a wide range of complimenting drinks. Our other great facilities include a self-contained events centre with 4 flexible meeting rooms, a banqueting and wedding suite with a licence to hold civil wedding ceremonies for up to 250 guests, onsite parking and free WiFi. We're also a Green Business Tourism Scheme, Gold Award Winner.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Newspaper
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Banquet room
Meeting rooms
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Housekeeping
Room service
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Business
622Reviews4Q+A79Room tips
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Detailed Reviews
pnjLancs wrote a review Jan 2020
Upholland, United Kingdom56 contributions54 helpful votes
We stayed here for NYE as a family of 4. The room was quite dated and was really hot even though all the radiators were turned off. We had to sleep with the windows open and a fan on (which was already in the room). Myself and my children were able to sleep, however my husband could not sleep with the heat. There were some lovely toiletries provided, with extra ones for my children which they enjoyed using in the big bath in the room. We stayed on a B & B basis, with breakfast being very nice, hot and tasty with plenty selection, served in a nicely dressed room. We had a nice night together in our room but upon waking up in the light of day the room was in need of a good dust as there were quite a few cobwebs around the room. I would return to this hotel but only if I was not going to be staying in that room again.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Go14756156226, General Manager at Warrington Fir Grove Hotel
Responded 6 Jan 2020
Dear pnjLancs, Many thanks for providing us with your feedback, I will be sure to pass your comments onto the management team here in order to continue with our quest forwards, If you would like to contact me directly, please do so and we can discuss the matter further - joseph.henry@hallmarkhotels.co.uk, Kind regards, Joseph.
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Li wrote a review May 2022
Manchester, United Kingdom94 contributions13 helpful votes
We visited as a group of friends on a deal from Groupon, it was good value at £80 for dinner, bed and breakfast per couple.
Dinner was lovely, well presented, served on hot plates and good sized portions, our first glass of wine was included. We paid extra to add a dessert - we opted for the apple tart which was very tasty. The staff were friendly and efficient throughout, the manageress at dinner and breakfast was attentive and we were well taken care of.
Our rooms were clean and had all that we needed, a little dated decor wise and a bit small but we were provided with plenty of tea, coffee, hot chocolate, toiletries and a note in with our door card to say to just ask for more if needed.
There was plenty of choice for breakfast in the morning and we were served by the same friendly staff, we had a really nice stay overall. The staff were fantastic throughout and took care of us well.
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Henderson, Owner at Warrington Fir Grove Hotel
Responded 20 May 2022
Dear Li_Phonenix Thank you for review of your recent stay at the hotel. We are pleased to hear that you had an enjoyable stay and I will be sure to pass your comments onto our hard working team. We look forward to welcoming you back to Warrington Fir Grove Hotel soon. Kind Regards Peter Henderson
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christine s wrote a review Mar 2020
Runcorn, United Kingdom304 contributions118 helpful votes
An unexpected night away here. Room small but clean. The TV signal needed updating as we were unable to get BBC1 which meant I missed my favourite programs. Bedside light didn’t work. Lovely modern bathroom though. Restaurant not open in the evening and we had to eat in the bar but food okay. Wish breakfast next morning was okay, not much choice unless you were happy with usual greasy English. One of the food heated servers had a very dangerous handle which was falling off they need to get that sorted for health and safety reasons. The most disappointing thing was the Danish pastries which I swear were a week old and were hard and inedible instead of the warm flaky treats you expect.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SussexNomad wrote a review Aug 2021
Horsham District, United Kingdom3 contributions5 helpful votes
We booked this as an overnight stop on our way to Scotland. On entering our room we were largely underwhelmed as it looked tired and outdated. The sofa bed had been made up even though the booking was for two, meaning we had nowhere to sit. There were also biscuit crumbs on some of the surfaces. The biggest problem was the bathroom; the shower control was missing and was therefore unusable. I went back to reception but was told there was no other rooms available and that the best that could be done for us was a discount. I informed the receptionist that this was not good enough and asked for a refund so we could go elsewhere which was agreed.

While I can accept that things go can go wrong, I find it worrying that a room can be let without the management knowing that the shower isn’t functioning and not letting us know earlier so that we could accept the issue or make alternative arrangements.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alan C wrote a review Jul 2021
Edinburgh, United Kingdom10 contributions6 helpful votes
Booked 2 rooms here for my family of 5 as a stop over on way back from holiday. Following check-in, we discovered that one of the rooms hadn't been cleaned, with both bins full, half drank cups of coffee in the room, a dirty sink and bath and used hand towel.

We reported this to reception and told were that it would be cleaned as soon as possible. We went out for dinner and when we returned, the bins were emptied and the coffee cups dealt with, however there was still makeup in the sink, used toilet paper in the toilet and pubic hair in the bath.

We also discovered at this point that in the other room there was a half eaten packet of sharing crisps and used sanitary products in the bin.

As it was 10pm, we left it until morning.

On check-out, we spoke to the manager, however he was too busy with breakfast to attend to it and said he would phone us. We've since called the hotel a couple of times and left a voicemail, however never heard back.

There's a one way system in place and hand sanitisers throughout the hotel, however this all seems pointless when basic cleaning has been missed.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: The rooms have no air conditioning and get very warm.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sir Paul Gibson OMS wrote a review Jan 2022
Leeds, United Kingdom57 contributions26 helpful votes
An absolute nightmare from start to finish. Reception in this hotel doubles as a bar and when we checked in, it became clear that Phillip and I were in for a treat. Manuel. No, I am being serious, Manuel, checked us in, eventually. Took over 20 minutes, serving food to customers in the restaurant, pulling pints and generally being incompetent. while we were still stood there. Between being offered drinks while we waited, this was upgraded to 50% off then an upgrade while he fiddled with the screen and at one pint picked it up and turned it round to show that it wasn't working correctly.

Once Manuel got his system to work, I was allegedly upgraded from room 21 to room 36. A change from a standard room to an "executive" room. Surprisingly, the room was very small, and exactly the same size as room 21. I know this because all the rooms in that part of there hotel are the same size. This was not an upgrade, it was something to placate me and get me away from the reception. Clearly.

On arrival in the room, it was stiflingly hot and no air conditioning. I found a desk fan in the very small cupboard, as well as a pair off socks from a previous guest behind the club chair. Room was very tired, definitely not decorated for a number of years. Window safety catch was broken, but this allowed me to get air into the room.

Surprisingly, the bed was comfortable, although a lot smaller than I usually expect in a hotel. There was a lot of noise in the corridor late at night and early in the morning, the language was quite blue but I suppose I can't blame the hotel for the quality or manners of the guests they have.

Breakfast was very disappointing and for the price charged a bit annoying, to be honest. Ingredients of a very poor standard. Bacon overcooked and sausage very dry. Couldn't fault the young lady serving, it's not her fault. She was very polite and came as quite a surprise.

All in all, my experience in this hotel has not only put me off visiting this hotel again, it has put me off visiting Warrington again. I think a train journey from Manchester to Warrington for football next season.

Best Western have gone downhill recently, granted. however, this particular hotel is very disappointing and a poor addition to the BW brand. I have no reason to doubt Hallmark disposing of this hotel, they are well rid of it.
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Date of stay: January 2022
Value
Rooms
Service
Room Tip: Try The Village Warrington or Premier Inn.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Svetlana wrote a review May 2022
2 contributions
I’ve stayed in this hotel before and the rooms were fine. This time I came for a family birthday meal and the food and and service were just awful. We had to preorder the meal choices on the hotel’s request yet it still took an hour for the started to arrive. We had young children in the group so starting a meal at 8.30pm is not ideal. The calamari was soggy and tasted of stale oil. The halloumi fries we had ordered turned out to be mozzarella sticks and were no better than you would get at a fast food place. The medium well done steaks were red inside. We sent one back and when another was finally brought out (by which time most of us had nearly finished our meals) it was still red and very tough ! The children’s margarita pizza was covered in peppers and lime something you would get a kids party ie stodgy and low-quality. The scampi was served without lemon, tartare or garnish. We requested tartare sauce 3 times. When it finally arrived, my mother had finished her luke-warm scampi. To top it off, the main waitress was surly and rude and came to serve us whilst chewing food in her mouth! The restaurant did reduce the bill but the amount paid was still not worth it. I won’t be eating here again.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: By all means stay here but I wouldn’t recommend eating here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Henderson, Owner at Warrington Fir Grove Hotel
Responded 20 May 2022
Dear Dragon Treasure Thank you for your review and I am sorry to hear about your disappointing meal. I would like to speak to you personally to discuss the matter further and would it be possible for you to contact me via email and hopefully we can find a solution - peter.henderson@warringtonfirgrovehotel.co.uk Kind Regards Peter Henderson
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Donna M wrote a review Jul 2022
Wigan, United Kingdom7 contributions2 helpful votes
Hotel is very dated and staff are extremely unprofessional. They over booked the rooms we booked, told us we'd be upgraded for free, was subsequently charged, no refund for charge and aggressive staff. Booked for a family treat had several rooms and ate in the restaurant, prices on the menu were different to the bill. I'm at a loss how people can provide 4 stars, there's so much more on offer not far away, do your research. The room also smelt of old smoke even though it was a non smoking room. Furniture, decor of rooms poorly maintained. The photo of the statue in the outdoor area is probably the best thing about the hotel.... just an awful experience
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Henderson, Owner at Warrington Fir Grove Hotel
Responded 14 Jul 2022
Dear ELM2004 Thank you for your review and I am sorry to hear about your disappointing stay. I would like to speak to you personally to discuss the matter further and would it be possible for you to contact me via email and hopefully we can find a solution - peter.henderson@warringtonfirgrovehotel.co.uk Kind Regards Peter Henderson
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Louise wrote a review Feb 2020
1 contribution1 helpful vote
The staff were quite nonchalant upon arrival and didn’t greet us with a smile but I appreciate they were busy at this time.
The corridors look quite dated and to be honest so did the room, we were in the Howard suite with the four poster bed. The bed felt quite unstable and the cold tap to the sink didn’t work and appeared to have not worked for some time. We also didn’t like that the ironing board was just resting on a wall blocking the wardrobe instead for having a discreet place of its own. All of this of course was bearable but when we returned to our room from a meal out in the evening we were welcomed to the floor shaking to the sounds and beats of loud music directly below our room, it turns out that the function room is below our suite!!The music went on until 1am and the shouts of drunk hotel guests went on until 2:30am. We understand that guests cannot always be controlled but to hear every word of the DJ and every lyric of every song when you’ve gone away to enjoy a relaxing quiet weekend break is ridiculous. Sadly this happened the second night we were there too.
We complained and received a 20% discount but in our opinion this was not enough to cover the lack of sleep and disturbance we were faced with.
If the staff warned us of events upon arrival we would have asked for a different room but all in all it ruined our experience and we WILL NOT be returning again!!
When we got home we received a parking fine of £100 even though I put our registration details in the system for our allotted time of stay.
I would not recommend this hotel to anyone!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Go14756156226, General Manager at Warrington Fir Grove Hotel
Responded 5 Mar 2020
Dear mommy2em, Thank you for providing me with your feedback based on your recent stay with us here at Hallmark Warrington, May I ask that you contact me directly and we can discuss your stay further? joseph.henry@hallmarkhotels.co.uk Kind regards, Joseph.
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Alan Smith wrote a review Aug 2021
Maldon, United Kingdom35 contributions3 helpful votes
If you have a choice, do NOT book this hotel.
I was charged £69 for a bed in what seemed like an army barracks, no breakfast, The phone in the room wasn't connected to anything, I went to reception to let them know and the guy said, "Why would you want the phone?" I said, "To call for room service?" And he said, "None of the phones are connected, you have to come to reception to get room service!"
No cups, no spoons and no biscuits in my room.
You'll find much better service and a much better room very nearby if you look around. I wish I had
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip: My room was on the ground floor, next to a fire escape which was open all night so anyone could...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jp66widnes asked a question Jul 2022
Carvoeiro, Portugal62 contributions58 helpful votes
Do any of the rooms have air conditioning?
Answer from chris r
Lancaster, United Kingdom2 contributions
Not that I’m aware of. But to be honest, the chances of you needing air conditioning in Warrington are very unlikely…
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Answer from Ian J
Carlisle, United Kingdom121 contributions43 helpful votes
No idea,jump in a cab and go to Stockton Heath nearby, great bars/area
Jean W asked a question Jul 2017
Hartlepool, United Kingdom24 contributions25 helpful votes
are small dogs allowed
Answer from calump692
Good afternoon, Yes we are a dog friendly hotel but there is a small charge per night, This is £15 per night.
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Answer from calump692
Good Morning, If you are staying with us we have free car parking with over 70 spaces. i hope this answers your question and if i can be of any further assistance please do not hesitate to call us 0330 028 3423
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Kim T wrote a tip Aug 2022
4 contributions2 helpful votes
"Avoid hotel if you want a friendly atmosphere and edible food. "
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redshank123 wrote a tip Jul 2022
Tynemouth, United Kingdom38 contributions60 helpful votes
"Our room was very small, no idea about others available."
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Svetlana wrote a tip May 2022
2 contributions
"By all means stay here but I wouldn’t recommend eating here."
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Juliet H wrote a tip Apr 2022
1 contribution
"Pick a room in a different hotel"
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Adam B wrote a tip Mar 2022
2 contributions
"just don't stay here at all"
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Not the right property for you?
There are more places to choose from in the Warrington area.
ALSO KNOWN AS
best western warrington, warrington best western
FORMERLY KNOWN AS
BEST WESTERN Hallmark Hotel Warrington Fir Grove
LOCATION
United KingdomEnglandCheshireWarrington
NUMBER OF ROOMS
52
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Warrington Fir Grove Hotel
Which popular attractions are close to Warrington Fir Grove Hotel?
Nearby attractions include The Cheshire Cheese (0.7 km), St Wilfrid's Church (1.1 km), and Sunshine's Craft Cafe (0.5 km).
What are some of the property amenities at Warrington Fir Grove Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Warrington Fir Grove Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Warrington Fir Grove Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Warrington Fir Grove Hotel?
Conveniently located restaurants include The Dining Room, Choy Hing Village, and L A Cafe.
Does Warrington Fir Grove Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Warrington Fir Grove Hotel?
Many travellers enjoy visiting Walton Hall and Gardens (3.6 km), Arley Hall & Gardens (7.6 km), and Cromwell Plaque (2.2 km).
Is Warrington Fir Grove Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.