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The Waterside Hotel

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Traveller (172)
Room & Suite (54)
Dining (7)

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About

#18 of 23 hotels in Warrington
Location
Cleanliness
Service
Value
In a peaceful spot on the River Mersey, close to the award-winning Warrington Museum and Art Gallery. Handy for all the town centre shops, bars and restaurants, yet in a tranquil riverside setting, this fabulous location puts you in prime position for all the must-see sights of Warrington, Cheshire, the North West and beyond. Enjoy a day of big fun with your little ones at Gulliver's World, let the stars entertain you at Parr Hall, cheer on your team at the Halliwell Jones Stadium and then head back for a hearty meal at the Waterside Pub & Grill and a well-earned rest in our spacious rooms and big, comfy beds.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Restaurant
Breakfast buffet
Baggage storage
Non-smoking hotel
Paid internet
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Room features
Desk
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
462Reviews4Q+A68Room tips
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Veronica P wrote a review Jan 2024
Clifton-upon-Teme, United Kingdom70 contributions32 helpful votes
This hotel was already tired 8 years ago when I last stayed (still Premier Inn at that time) and is even worse now. It’s not filthy but it’s not exactly clean either - I didn’t want to leave anything down on the surfaces. My room was very noisy on the ground floor with people in the room above walking around. It has a car park and the staff were OK, so awarded 3*.
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Date of stay: December 2023Trip type: Travelled on business
Room Tip: If your budget allows, I’d stay elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Zoiey Hayes, Other at The Waterside Hotel
Responded 5 weeks ago
Thank you for your review. I have been informed that a duty manager is looking into this for you. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shaunsouthern wrote a review Feb 2022
Oswestry, United Kingdom1487 contributions1639 helpful votes
Hotel's Favourite
I think this used to be a Premier Inn but wasnt upgraded with the rest of them, even so it was perfectly comfortable for a stopover watching a gig in Warrington. Excellent price, pub next door, free parking, a short walk into town. Bath,. shower, loads of pillows, 24 hour reception, tea and coffee, almost exactly like a Premier Inn with just a few rough edges.
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Date of stay: March 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hayley Arch, Other at The Waterside Hotel
Responded 9 Mar 2022
Hi Shaun Thank you for your kind feedback. We look forward to welcoming you back to The Waterside.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dexter wray wrote a review Dec 2023
8 contributions5 helpful votes
Visit the waterside at least once a week. However I ordered the camembert and when it arrived it t was burnt and not much cheese left, so I sent it back. The second one arrived and wasn't much better. No one came to ask if it was ok and after an hour of finishing no one even came to clear the plate. On looking at both they had definitely been microwaved and not baked, which shouldn't be the case. Would like a reply as reading other reviews they only seem to reply when it's a good one, never an apology for bad food or service.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Zoiey Hayes, Other at The Waterside Hotel
Responded 28 Dec 2023
Hi Dexter Thank you for your review. We are very sorry to hear your recent visit was not up to our usual standard. Please can you contact directly on 4904@greeneking.co.uk to discuss your visit. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Neil S wrote a review Dec 2023
2 contributions1 helpful vote
Experience ruined by parking fine both myself and father in law received through post. We BOTH followed advice at reception and input our registration numbers. We still recieved fines. Upon calling restaurant we was advised that they are aware of issues that people may still be fined even when registration entered. But we have to send proof of booking/payments for them to have cancelled. Why do we have to supply these details to have an error on the restaurants and parking companies behalf corrected?
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Zoiey Hayes, Other at The Waterside Hotel
Responded 28 Dec 2023
Hi Neil Thank you for your review. I have been informed that a duty manager is looking into this for you. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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glenn k wrote a review Dec 2023
3 contributions4 helpful votes
Went for breakfast and told them we were walk ins and Received a £100 parking fine nobody told us we needed to register at the bar absolutely disgusting wife used to work at the premier Inn never had to pay before
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Yes let them know about the parking arrangements
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hayley Arch, Other at The Waterside Hotel
Responded 11 Dec 2023
Good evening, can you please contact us directly regarding this on 01925 248380 - option 3 - so that we are given an opportunity to remedy this? Thanks.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lou7219 wrote a review Dec 2023
Gloucestershire, United Kingdom1 contribution
We booked short notice for breakfast on Saturday. On arrival the venue was beautifully clean and felt very festive. Greeted by a lovely lady Adele who explained breakfast and seated us. We order full English and eggs benedict with asparagus. The continental was also available to take advantage off coffee, tea etc. My husband was offered latte orca cpacino as an extra, we chatted to Adele and she was a wonderful host. The place was quiet, warm, welcoming and we will be back regularly Thankyoi Adele & Staff Louise
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hayley Arch, Other at The Waterside Hotel
Responded 13 Dec 2023
Hi Lou Thank you for your lovely feedback. I have passed your comments on to Adele. We look forward to welcoming you back to The Waterisde. Thanks Hayley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joanne J wrote a review Nov 2023
Coventry, United Kingdom2 contributions
Room was comfortable, plenty of space to move about and store items. Great that I had a choice to shower or have a bath in my room. Good idea that the tv is on the wall opposite bed to give you choice to sit at desk or lie in bed to view. Staff were very kind & courteous in reception and also in the pub where I had my breakfast which was included in stay. Had of the choice of continental breakfast items and also a hot breakfast item such as full English, I had scrambled eggs on toast, which was cooked to order for you.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: No cable tv so take a device to access yourself as there is free wi-fi which is fast enough to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hayley Arch, Other at The Waterside Hotel
Responded 13 Nov 2023
Hi Joanne Thank you for your lovely feedback. We look forward to welcoming you back to The Waterside hotel. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Angela C wrote a review Oct 2023
1 contribution
+1
The hotel looks beautiful on the outside however this was not replicated with our room. The bathroom was in a sorry state of disrepair and dirty. There were toenails on the carpet. When we took the bedding off before leaving, the mattress had blood stains and the duvet had lots of what looked like urine stains.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: We booked with breakfast but based on the cleanliness of the room, we decided to avoid the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hayley Arch, Other at The Waterside Hotel
Responded 3 Nov 2023
Hi Angela Thank you for your feedback. I am very sorry to hear your recent stay was not up to our usual standard. I have been advised our hotel manager has been in touch to discuss your stay. You issues have been flagged up with our housekeeping team. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BBB wrote a review Oct 2023
London, United Kingdom8 contributions
+1
This hotel is filthy. The bathroom is a health hazard I didn't take off my coat and left as soon as I could book another hotel. I could have asked for another room, but I sensed the whole hotel was as bad as the room I had I will stick to premier Inn when in Warrington.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Don't go here .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hayley Arch, Other at The Waterside Hotel
Responded 12 Oct 2023
Hi BBB Thank you for taking the time to leave feedback. I am very sorry to hear you felt you had to leave straight away. We are in the process of updated our hotel and we have just invested in our bathrooms. Works are currently in the process.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kim wrote a review Oct 2023
Halifax, United Kingdom2 contributions
We booked a twin room here on the 23rd of September for a friends birthday party. On check in we discovered we didn’t have twin rooms so asked the man on reception if we could me moved whilst we went for a drink in the bar. On return we had been moved to room 6 but my friends luggage was still upstairs in another room. The room allocated was a family room meaning one of us was sleeping on the child’s bed. We entered the room, which was badly painted and tired and started to get ready to go out. It was then I discovered dried sick on the floor next to the side of bed and die the side of the bed. When leaving for our party I complained to reception about the sleeping arrangements the tiredness of the room and the sick. I thought the room rate of £108 was too much for what we had been given and asked that a manager look at this. There was no manager in until Monday so he wrote my details down. On return from our party we were told we’d been given another room, however, it was midnight, we had been drinking and the prospect of moving all our belongings wasn’t appealing. The next day we went for breakfast, we were taken to a table and told they would come and take our order. After 20 minutes or so, my friend had to go looking for the waitress instead, she apologised and took our order. The order came and my friend was given the wrong food. On check out I was assured the manager would ring me on Monday, Monday came and went. I rang the hotel on Tuesday to complain that I hadn’t been called back. By this point I’d stayed in another hotel in Harrogate for £105 and it was immaculate, with modern decoration and great service in comparison. I told the receptionist I wanted a refund or reduction in room rate and he apologised and said the manager would call me back the next day. We are now a week on and I still have not had a phone call. The hotel can be compared to a dirty run down travel lodge at best. Run by people who do not care about customer service or repeat business. I will never stay there again.
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Date of stay: September 2023Trip type: Travelled with friends
Room Tip: Avoid the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hayley Arch, Other at The Waterside Hotel
Responded 12 Oct 2023
Hi Kim I am very sorry to hear about the issues you faced during your stay. Please can you email r4904@greeneking.co.uk so we can have a look into this matter for you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 326 - RM 456 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandCheshireWarrington
NUMBER OF ROOMS
42
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WATERSIDE HOTEL: UPDATED 2024 Reviews, Price Comparison and 179 Photos (Warrington, England) - Tripadvisor

Frequently Asked Questions about The Waterside Hotel
Which popular attractions are close to The Waterside Hotel?
Nearby attractions include Warrington Museum & Art Gallery (0.3 km), Pyramid & Parr Hall (0.4 km), and Museum of Policing in Cheshire (0.4 km).
What are some of the property amenities at The Waterside Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
What food & drink options are available at The Waterside Hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at The Waterside Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Waterside Hotel?
Conveniently located restaurants include Bold Street House, Vandal Warrington, and The Waterside Pub & Grill.
Is The Waterside Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Warrington.
Are there any historical sites close to The Waterside Hotel?
Many travellers enjoy visiting Norton Priory Museum and Gardens (7.3 km), Walton Hall and Gardens (2.5 km), and Cromwell Plaque (1.0 km).
Is The Waterside Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.