Premier Inn was up to usual good Premier Inn standards. Very friendly helpful accommodating staff. Adjoining (independent) Swan Inn was very dirty. Breakfast area had not been cleaned after previous night’s dinner service. Sticky unwiped tables, spilt chips & food liberally covered the floor. Swan Inn staff (not Premier Inn staff) seemed oblivious and uncaring. Regrettably this impression tarnished our Premier Inn stay.
Another excllent stay at Winwick with lovely clean facilities. Great nights sleep. Food at The Swan was lovely. Lauren on Hotel Reception was fantastic as always and super friendly and helpful. Thank You.
We have stayed here previously in an upstairs room and were pleased. However, this time we were given room 15 downstairs and it was covered in black mould in the bathroom and was damp. The air was musty and it was horrible to breath in this air. We asked to be changed rooms, which we did - next door - room 17. This was slightly better but still had mould in the bathroom. The hotel is in need of refurbishment in my opinion. Our other issue was that on one of the mornings we went to breakfast to find that it was closed (despite a number of bookings for breakfast). We were refunded our money back but were offered no apology and explanation and there was no attempt to resolve the issue.
The room thermostat didn't switch on the room heater. I had difficulty getting my meals booked up. The pub was busy which meant that I had to eat later than I would have liked. I couldn't book the breakfast but managed to sort this out with the pub.
The Pub/restaurant attached to premier inn looked on the photos to be really nice, There was warning on the website to book a table but there was no warning that the bar closed at 9.45pm Whe we asked why so early we were told that was a normal closing time,The menu looked good but the food was average. The steak pie meat was tough,
Easy to find as just a short drive from the motorway junction. Easy to park. Friendly staff. Quiet comfortable room. Bonus being able to walk 30 metres from reception to have a lovely meal at the The Swan pub. Would definitely stay here again.
We arrived, needed food restaurant not busy 4 staff serving Jo one served us despite seating us, im celiac and my meal got bought out non celiac an the server forgot this again when asking us if we wanted anything else. The room was terrible, rusty heaters that pinged an popped, we switched out the light an that was them well an truely out as the switches all sparked for the lights an sockets, went down asked about a change we were told the football was on as a answer to what can you do. Made the staff aware on checking out an didn’t see if getting wrote in a maintenance book or anything. The door closer for the door on the outside falls right out the door. So to say the least we won’t be returning.
Stayed here for a family visit/funeral. Have used premier inns on many occasions, and this was by far the poorest in the group we’ve visited, It desperately needs an urgent refurb, with fixtures and fittings hanging off, and the housekeeping is poor, very dusty. The attached Brewers Fayre restaurant was much the same, and I would suggest eating elsewhere.
We had a lovely and quite stay Nichole was very helpful she went above and beyond she made us feel welcome I have given 5*as she was lovely rooms was clean beds was net and comfy ☺️ will definitely stay again 😊
We stayed over the weekend for New Year. It was really quiet but that was what we wanted. Our accessible room was a really good size, I appreciated the day bed! I was a bit concerned when I saw how close to the pub we were but it was super quiet, even at midnight. The outside noise came from fireworks going off elsewhere. The staff made us feel like they knew us and nothing was too much trouble, they even helped get the bags from the car. The pub was only doing continental breakfast as the freezers had broken but as we had come from a holiday cottage, we had food with us so this wasn't an issue.
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