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All reviewsno lifttrain stationlocation is excellentprawn cocktailbit datedpiece hallcar parktown centreflights of stairssunday lunchbar and restaurantfree parkingbreakfast was excellentan upgradean updatebiscuitslovely hotel
Great service from night porter, Carl, when arriving stupidly late in the evening! Helped me with parking, friendly when checking in and with refreshments. Room was clean and comfortable. Could not fault. Thank you!
I understand that the hotel has recently changed hands, my appeal to the new owners is to try and hang on to the staff, they were all, without exception friendly and helpful. The hotel is in need of refurbishing and particular attention needs to be...More
We stayed as a couple on a 2 night Travelzoo deal which was exceptional value. Check in from 2pm and there is parking opposite for which reception will issue a parking pass to leave on car. Our room (201) was lovely and clean with tea...More
I booked a week in Halifax at the end of April, and chose the Imperial Crown as its location and facilities looked promising. Although I've been to Yorkshire several times, I'd never stayed in Halifax. I'm a photographer in my spare time, so planned on...More
On my way to the hotel a very rude man rang me up to tell me they had to cancel my booking due to the fact someone wanted to book in there an then and have what should have been my room... no remorse.. was...More
1 Thank Matt K
Response from CAArmitage, Manager at The Imperial Crown HotelResponded 2 weeks ago
Dear Matt K,
We are saddened to read your feedback regarding your recent telephone conversation with our team. I am sure you will see from prior reviews customer service is an area we aim to excel within.
Unfortunately, your booking was not guaranteed upon making...More