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Newcastle Gateshead Marriott Hotel MetroCentre

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Newcastle Gateshead Marriott Hotel MetroCentre
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839 Reviews from our TripAdvisor Community

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Showing 824: English reviews
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Reviewed 3 days ago NEWvia mobile

On arrival we were checked in quickly and efficiently but immediately overwhelmed with heat. I'm not normally one to complain about a warm hotel but the heat hit you like a wall when walking into reception. By the time we got to our room I was lathered. For a deluxe king suite- very basic. No fridge, no dressing gowns or...

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Helpful?
Thank Sarahshenparty
lauramather, Front Office Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Sarahshenparty Thank you for posting a review of your recent stay at the Metro Centre Marriott Hotel. I am sorry to hear that the hotel was too hot during your stay, I will speak with our maintenance department to look into this. I am pleased to hear that you enjoyed your stay and the room service and we do...

Doncaster, United Kingdom
Reviewed 4 days ago NEW

Unfortunately my wife fell on wet greasy decking at the smoking point where no signage had been displayed This is just a quick review to express my gratitude to the staff on duty. The professionalism and empathy shown by these people was remarkable.we are waiting to be contacted by the hotel this week but I cannot recommend it enough.we would...

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Helpful?
Thank 913watto
lauramather, Front Office Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear 913watto Thank you for posting a review of your recent stay at the Metro Centre Marriott Hotel. I am pleased to hear you that during the unfortunate incident during your stay the staff were all professional and empathetic. We look forward to welcoming you back when you return to the North East. Warm regards Laura Mather

Carlisle
Reviewed 4 days ago NEWvia mobile

What a wonderful hotel . Nothing was too much trouble a warm welcome awaited us . We stayed on the 18th of March . Our room was spotless so comfortable and we slept really well . Breakfast was superb and beautifully presented everything fresh . Thom our concierge a credit to the hotel, so efficient he ordered our taxis and...

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Helpful?
Thank Nespressocoffee
lauramather, Front Office Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Nespressocoffee Thank you for posting a review of your recent stay at the Metro Centre Marriott Hotel. I am pleased to hear you found that nothing was too much trouble for the staff here and your rooms was comfortable and you enjoyed breakfast. Your lovely comments will be passed to Thom our concierge and we look forward to welcoming...

Dundee, United Kingdom
Reviewed 1 week ago via mobile

Lovely hotel, staff very helpful, rooms very spacious and clean, fresh towels everyday. Nice bar area for food and drink, buffet breakfast. 10 minute walk to metrocentre. Would definitely recommend it.

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Helpful?
Thank Louise2402
lauramather, Front Office Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Louise2402 Thank you for posting a review of your recent stay at the Metro Centre Marriott Hotel. I am pleased to hear you found the staff to be helpful and the rooms spacious and clean. We look forward to welcoming you back in the future. Warm regards Laura Mather

Toronto
Reviewed 1 week ago

We had an exceptional several day stay here while working in the Newcastle area. From the moment we called down and spoke to Nick, at room service, we knew we were in for a good stay. I am a disabled traveller and my husband and I are both vegetarian, so our needs are not always easily met - when the...

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Helpful?
Thank Dave H
lauramather, Front Office Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Dave H Thank you for posting a review of your recent stay at the Metro Centre Marriott Hotel. It is great to hear you enjoyed your stay and all the staff from reception to restaurant were very attentive and happy to help. We hope to welcome you back to the hotel in the near future. Warm regards Laura Mather

Walkington, United Kingdom
Reviewed 1 week ago via mobile

I was leading a 6 hour course at this hotel over a Friday evening and Saturday morning. I run a lot of courses in a lot oh hotels and sometimes it is hard to remember which hotel was which. The course was very successful, one of the reasons being the conference support staff and especially the gentleman in the red...

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Helpful?
Thank Alpwalker
lauramather, Front Office Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Alpwalker Thank you for posting a review of your recent experience at the Metro Centre Marriott Hotel. It is great to hear you found the staff at the conference to be accommodating and always smiling, we have passed on your lovely comments to the member of staff who was on duty. I am pleased to hear the rooms were...

Haworth, United Kingdom
Reviewed 3 weeks ago

Stayed in a deluxe room which was very spacious and comfortable. King sized bed was excellent. Bathroom was also large and the shower was great. Bathroom looked like it had been refurbished recently. Extractor fan was noisy and stayed on for some time after exiting bathroom and switching off light. Ice machine outside room was noisy too. Room was a...

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Helpful?
Thank Scubadoo7
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Scubadoo7 Thank you for posting a review of your recent experience at the Metro Centre Marriott Hotel. It is great to hear you fount the staff to be friendly and the rooms spacious and comfortable. All of your comments have been passed to the relevant departments. It is great to hear you would choose our hotel on your next...

Northumberland, United Kingdom
Reviewed 4 weeks ago

Will often meet clients here in the bar area for coffee, perhaps over lunch. Atmosphere is relaxed, seating is comfortable, service is excellent, coffee is first class! Just off the A1 with on site parking.

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Helpful?
Thank Tony H
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Tony H Thank you for posting a review of your recent experience at the Metro Centre Marriott Hotel. It is great to hear you visit our hotel regularly and the service is excellent along with the atmosphere and coffee. We look forward to seeing you again soon. Warm regards Laura Mather

Newcastle upon Tyne, United Kingdom
Reviewed 4 weeks ago via mobile

Booked for 7pm, we didn't have a starter but it took one hour before main course arrived. For two courses it took two hours. Plates were cold therefore food was cold. My husband had the grilled pork t-bone with eight chips and a little bit of rocket salad, nothing else! The whole thing was dry. I had papperdelle with mushrooms,...

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Helpful?
Thank elaine s
AjithKuriakose, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Elaine S, Thank you for choosing to dine with us at the hotel, please accept my sincere apologies for not being able to meet your expectations. May I kindly request that you contact Walter Simoes, my Food & Beverage manager at the hotel, at your convenience. Walter and the culinary team will ensure they restore your faith in the...

Reviewed 4 weeks ago via mobile

All in all we had a good night and a very good, in fact exceptional breakfast. I'm giving a 4 and not a 5 for the fact we found the glasses in the bathroom were dirty and I didn't like the restrictions for taking my 12 year old to the pool. She was upset we couldn't all go for a...

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Helpful?
Thank Bell94
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Bell94 Thank you for your time reviewing your recent experience at the hotel; your feedback has been shared with the appropriate hotel teams to ensure timely action. The leisure club is open to children under the age of 16 until 9pm and last entry for adults is 10.15pm with closure at 11pm. We do have these times in place...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Set by the A1M next to the MetroCentre, Europe's largest leisure and retail complex, the Newcastle Marriott Hotel MetroCentre offers the location, exceptional service and amenities you'd expect from a 4-star hotel in Newcastle. If you're planning a business or social event, you'll find a 524-square-metre, technologically enhanced conference and meeting facility, backed by a professional staff who will anticipate your needs and quickly respond to your requests. ... more   less 

Additional Information about Newcastle Gateshead Marriott Hotel MetroCentre

Address: Metrocentre, Gateshead NE11 9XF, England
Region: United Kingdom > England > Tyne and Wear > Gateshead
Price Range: RM395 - RM730 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Newcastle Gateshead Marriott Hotel MetroCentre 4*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Marriott so you can book your Newcastle Gateshead Marriott Hotel MetroCentre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Newcastle Marriott Metrocentre
Marriott Newcastle Upon Tyne
Marriott Gateshead
Hotel Style:
#2 Luxury Hotel in Gateshead
#2 Family Hotel in Gateshead
#5 Romantic Hotel in Gateshead
#9 Business Hotel in Gateshead
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Questions & Answers

Here's what travellers have asked, with answers from Newcastle Gateshead Marriott Hotel MetroCentre staff and other travellers.
12 questions
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Questions? Get answers from Newcastle Gateshead Marriott Hotel MetroCentre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a larger room. There were groups staying (we were not disturbed as asked for a quiet room and were at the end of the top floor).”
 of 5 bubbles Scubadoo7, 27 Feb 2017 | Read review
“Our room was First floor and very quiet throughout our stay.”
 of 5 bubbles gilmorha, 16 Feb 2017 | Read review
“Shop around for B&B deals - there are a few prices quoted which are different depending on the site you hit.”
 of 5 bubbles KeenToSharetravel, 9 Feb 2017 | Read review
“try themed rooms”
 of 5 bubbles PMAR8763, 7 Jan 2017 | Read review
“get interconnecting if with family?company”
 of 5 bubbles loganbet, 13 Dec 2016 | Read review
5 of 5