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Mercure Wetherby

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Mercure Wetherby
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717 Reviews from our TripAdvisor Community

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Showing 707: English reviews
Aberdeen, United Kingdom
Reviewed 18 August 2016

The booking process was fine, the first room offered was not, smelling very badly of smoke which the house keeper had opened the room windows in an attempt to clear the smell which wasn't working. We had a second room offered which was fine. We had a family dinner which was for the family group as a get together meal...

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Helpful?
Thank David S
Hotel M, General Manager at Mercure Wetherby, responded to this review

Dear David S Thank you for taking the time to write a review. My apologies the hotel did not meet your expectations. I will speak to the team regarding some of your comments, to find out why certain aspects of your stay were not up to standard. Once again, sincerest apologies Regards Simon Grace

Reviewed 15 August 2016

I have visited this hotel on a couple of occasions before and both of those visits made me return , however if this visit had been the first it is somewhat unlikely that I would have gone back . I suspect the management team has changed since 2014 . This is part of ACCOR group and I can tell you...

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Thank Mark F
Hotel M, General Manager at Mercure Wetherby, responded to this review

Dear Mark F Thank you for taking the time to write a review. My apologies the hotel did not meet your expectations. I will be passing on your feedback regarding the bedroom maintenance so that we can get these rectified. I am afraid there is not much we can do about the layout of the room, a lot of modern...

Newcastle upon Tyne, United Kingdom
Reviewed 15 August 2016

Overall excellent level of customer service and would be more than happy to stay again when in the area. Arrived late with no reservation, the reception bent over backwards to accommodate me. She was a diamond. Had a few beers in the bar, the barman was excellent. Housekeeping of room was to a good standard, so would recommend for an...

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Thank Brian G
Hotel M, General Manager at Mercure Wetherby, responded to this review

Dear Brian G Many thanks for the review. Very pleased that you awarded the hotel 5*, the team will be very proud when they read your review. Once again, many thanks, and I look forward to welcoming you back to the hotel Kind Regards Simon Grace

Northamptonshire, United Kingdom
Reviewed 14 August 2016

We have stayed at this budget hotel a number of times over the past two years. The hotel is consistently good with comfortable beds and a most enjoyable buffet breakfast. Free Wifi is of a reasonable speed and accessible in the bedrooms. Large free car park which extends round behind the premises. Easy walking distance into Wetherby.

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Thank Flyingmullion
Hotel M, General Manager at Mercure Wetherby, responded to this review

Dear Flyingmullion Thank you very much for the review, very pleased to read that you found the hotel suitable for your needs, and that you enjoyed the buffet breakfast. I will pass on your feedback to the team Kind Regards Simon Grace

Reviewed 12 August 2016

Overall a good stay except the high pressure sales pitch to join Mercure rewards program. I was asked when I checked in, I had a reminder letter slipped under my door within 30 minutes and I had a reminder e-mail that evening. I get the message - If I want to join the program then I will!

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Thank Stuart B
Hotel M, General Manager at Mercure Wetherby, responded to this review

Dear Stuart B Many thanks for the review, very pleased to read that you enjoyed the hotel and service, but my apologies you felt pressured into joining the loyalty scheme. I will speak to the reception manager regards to this. Kind Regards Simon Grace

Sisi
Reviewed 12 August 2016

Nice small hotel just on the Engels of town with plenty of parking , rooms small but clean and with all the things you would expect . The breakfast was a bit late (07.00) but we managed fruit,toast,cheese,ham,cereals and cooked breakfast. Something for everyone Would stay here again

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Thank John D
Hotel M, General Manager at Mercure Wetherby, responded to this review

Dear John D Many thanks for the review. Very pleased to read that you had a comfortable and enjoyable stay. Kind Regards Simon Grace

Reviewed 11 August 2016 via mobile

The hotel is in a great location for ease of getting to and walking in to wetherby. The hotel staff are very pleasant and helpful. The room was large enough and very clean. Like all budget hotels it could do with a slight make over . But it was worth the money. We will definitely stay again..

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Thank Craig C
Hotel M, General Manager at Mercure Wetherby, responded to this review

Dear Craig C Many thanks for the review. Very pleased to read that the hotel suited your needs. Kind Regards Simon Grace

Leigh-on Sea, United Kingdom
Reviewed 10 August 2016

I hold a business week event twice a year in this hotel and I can only give fantastic reviews about how acommodating and helpful both the premises and staff are, specially Becky and Lisa. I will definitely be using this hotel again for my next business event.

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Thank rosaruiz0
Hotel M, General Manager at Mercure Wetherby, responded to this review

Dear rosaruiz0 Thank you very much for the review, very pleased to read that you have yet again experienced excellent service and accommodation at the hotel. I will pass on your kind comments to the team, in particular Becky and Lisa. Kind Regards Simon Grace

Wantage, United Kingdom
Reviewed 8 August 2016 via mobile

In need of refurb very tired all round. Handy location just off A1 & walking distance for some lovely restaurants in Wetherby. Would only ever choose to stay here on business if location or travel demanded. Had issue checking out of no receipt as system wasn't working. Had to call 2x to get it emailed through

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Thank Andy H
Hotel M, General Manager at Mercure Wetherby, responded to this review

Dear Andy H Thank you for the review. I appreciate your comments, and I am pleased that overall you did enjoy your stay. Apologies you did not get your receipt, I do hope that has been resolved now. Regards Simon Grace

Birmingham, United Kingdom
Reviewed 1 August 2016

Stayed for 2 nights for work leaving both mornings, when checking out on the second morning the gentleman on reception told me the system was down so he couldn't produce an invoice for me, promising that as soon as the system was fixed they would email me an invoice. 5 days later still no invoice. On checking my bank account...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank steve0404m
Hotel M, General Manager at Mercure Wetherby, responded to this review

Dear steve0404m My apologies you did not receive an invoice. Please call the hotel and ask to speak to me personally if this is still the case. I believe the £70 was for a pre authorization, which is not a charge. This was to secure credit for your stay which usually is explained on check in by the receptionist, apologies...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Wetherby

Address: Leeds Road, Wetherby LS22 5HE, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Wetherby
Price Range: RM271 - RM726 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Wetherby 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Mercure Wetherby Hotel Wetherby
Ramada Wetherby
Wetherby Ramada
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Wetherby staff and other travellers.
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Questions? Get answers from Mercure Wetherby staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rear of hotel without adjoining door to next room”
 of 5 bubbles E1219AIjamest, 17 Mar 2017 | Read review
“Studio rooms are nicer and bigger”
 of 5 bubbles mariea744, 13 Feb 2017 | Read review
“choose a different hotel”
 of 5 bubbles jambon78, 9 Feb 2017 | Read review
“Get a room with a bath.”
 of 5 bubbles 745douglass, 24 Jan 2017 | Read review
“It's a quiet spot so all rooms wouldn't suffer noise. Not much to see from the hotel either. Wetherby is a lovely little place though”
 of 5 bubbles jeffgW2374PQ, 31 Dec 2016 | Read review
5 of 5