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Radisson Blu Hotel, Durham

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Radisson Blu Hotel, Durham
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2,282 Reviews from our TripAdvisor Community

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Showing 2,198: English reviews
M'Boro
Reviewed yesterday NEW

I stopped at this hotel on the 9th September and the duty manager checked me in, at first there was some confusion on when my booking was for as the system showed October but I showed them the confirmation from booking.com and this had the date of 9th September. I emailed a copy to the duty manager and she advised...

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Helpful?
Thank Boro-Andy75
Hartlepool, United Kingdom
Reviewed 2 days ago NEW

Don't really know where to start. 1) The price of the drinks was nothing short of robbery! £14.10 for a JD & Coke & a cider. However, if you weren't drinking a small bottle of Coke would only set you back a mere £3:30 2) We were escorted into what looked like a conference room. Not a tree or decoration...

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Thank parko76
UK
Reviewed 2 days ago NEW

Thanks to the many people who made my family's stay yesterday so wonderfully enjoyable and relaxing. We booked a junior suite for myself, my wife, 13 year old and 1 year old daughters. The room was spacious and classy with plenty room for our youngest daughter to explore safely without bumping in to furniture constantly. Fabulous service from everyone we...

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Thank 2912Uk
Benjamin T, Guest Relations Manager at Radisson Blu Hotel, Durham, responded to this review

Dear Scott Thank you for taking the time to write this fantastic review on your recent stay. I am delighted to hear that you enjoyed your stay and that all of our team helped make your stay special. I have passed on your great review onto the team members that you have mentioned and I hope to welcome you back...

Glasgow
Reviewed 2 days ago NEW

Our second visit to this hotel. Set in a beautiful location, overlooking the River Wear and very close to the city centre, it's also modern, spacious and well appointed. The staff in it are lovely as well. The above make it all the more the pity, that it's little niggles and attention to detail that let it down. They charge...

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Helpful?
Thank RDR0219
Management response:

Dear RDR0219, Thank you for your feedback. I am delighted to hear you enjoyed your overall stay with us. I am very sorry to hear of the issues you encountered during your visit. All feedback the hotel receives is taken with the highest priority to ensure we are constantly delivering the standard our valued guests expect, Feedback like yours helps...

Fort Worth, Texas
Reviewed 2 days ago NEWvia mobile

The Radisson Blu in Durham has a great location for a short walk to the Durham Cathedral as well as the Durham Castle. There are plenty of restaurants along the way including Belles for some great Fish and Chips with mushie peas. The hotel itself is relatively new and modern with comfortable rooms. The staff are super polite and helpful.

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Helpful?
Thank garyv119
Management response:

Dear Garyv119, Thank you for your feedback. I am delighted to hear you enjoyed your recent stay with us and found our location suitable for your needs while in Durham. I look forward to welcoming you back to the hotel in the future. Kind Regards, Tom

Kettering, United Kingdom
Reviewed 3 days ago NEW

I stayed in the property Resturant was outdated lobby and reception was OK rooms corridor was tired executive rooms were OK and the suite was g8 You have to pay for the parking if u r staying in a standard or executive room t is free if your staying in a suite it was bit annoying

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Helpful?
Thank Saurabh2107
Management response:

Dear Saurbh2107, Thank you for your feedback. I appreciate your frustration regarding the car parking, however as this is not owned by the hotel we are unable to change this. In regards to your other comments I would like to discuss these further with you, if you have the time please contact me directly tom.hudson@radissonblu.com. I look forward to hearing...

Preston, United Kingdom
Reviewed 4 days ago NEW

Very nice hotel on the banks of the river and easy access to the Town Centre via the new footbridge. Parking available at £8 a night. The room was well equipped but the only disadvantage was that although the road outside is very minor with little traffic, what traffic there is generates sufficient noise inside to disrupt sleeping - and...

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Thank astroian
Management response:

Dear Astroian, Thank you for your feedback. I am delighted to hear you enjoyed your recent stay with us. I am very sorry to hear you were disturbed by the traffic outside the hotel during your visit. I would suggest on any future reservations you may have with us, would be to contact the hotel directly with your specific requirements...

Bolton, United Kingdom
Reviewed 1 week ago NEW

As a business traveller, I want good service, good facilities and good location. This ticks all the boxes. Staff always very helpful. Will stay again if in the area. All the klittle touches that other chains simply don't match make the RadissonBlu a great place to stay.

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Thank DPR15
Management response:

Dear Guest, Thank you for your very positive review of Radisson Blu Durham. I am delighted to hear you constantly find the hotel provides everything you could need during your stay with us. Please be assured your comments have been passed over to the team. I look forward to welcoming you back to the hotel in the future. Kind Regards,...

Reviewed 1 week ago

Great location but quite an average experience. The rooms are large but no better than a Premier Inn. The beds were a lot more uncomfortable than a Premier Inn. The room was also extremely hot (in winter) and there was no way to make it cooler. Breakfast was good. The lobby/cafe area is completely devoid of atmosphere. So...just OK

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Helpful?
Thank Westy1208
Management response:

Dear Guest, Thank you for your review. I am disappointed to hear you found you could not regulate the temperature in your room during your recent stay with us, the team are available 24 hours to answer and resolve any queries from our guests. I am also sorry to hear you found our lobby area to lack atmosphere during your...

Grange-over-Sands, United Kingdom
Reviewed 1 week ago

Had a great stay here with girlfriends. Spa treatments were good. Try Natalie (Back,Neck & Shoulder massage). Pool very clean as was steam room, sauna and Jacuzzi. Good breakfast. Would be nice to have pot of tea bought to table though - the coffee is..Just a little touch that would make it a better experience. Very friendly staff and good...

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Helpful?
Thank lakessb
Management response:

Dear Guest, Thank you for your feedback. I am delighted to hear you enjoyed your recent stay with us and were able to take advantage of our Lime House Spa during your stay. Please be assured that your comments have been passed over to Natalie. I look forward to welcoming you back to the hotel in the future. Regards, Tom

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff

Additional Information about Radisson Blu Hotel, Durham

Address: Frankland Lane, Durham DH1 5TL, England
Region: United Kingdom > England > Durham > Durham
Price Range: RM413 - RM849 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel, Durham 4*
Number of rooms: 207
Reservation Options:
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Also Known As:
Radisson Blu Hotel, Durham Hotel Durham
Radisson Durham
Hotel Style:
#2 Spa Hotel in Durham
#2 Business Hotel in Durham
#3 Luxury Hotel in Durham
#4 Family Hotel in Durham
#4 Romantic Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Radisson Blu Hotel, Durham staff and other travellers.
9 questions
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4 months ago

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Questions? Get answers from Radisson Blu Hotel, Durham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great views over the river, ask for front rooms”
 of 5 bubbles Boro-Andy75, 5 Dec 2016 | Read review
“Business Class forms a Business class rooms are spot on. Junior Suites are fabulous”
 of 5 bubbles 2912Uk, 4 Dec 2016 | Read review
“Junior suite is good”
 of 5 bubbles Saurabh2107, 3 Dec 2016 | Read review
“Note my comments about traffic noise on the river side”
 of 5 bubbles astroian, 2 Dec 2016 | Read review
“Don't bother asking for a quiet room”
 of 5 bubbles Olneyossie, 16 Nov 2016 | Read review
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