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BEST WESTERN Palace Hotel & Casino

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BEST WESTERN Palace Hotel & Casino
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911 Reviews from our TripAdvisor Community

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Showing 900: English reviews
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Manchester, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed here for two nights whilst on the island for business. 5 minutes from ferry port and on the promenade Rooms large and comfortable although nearing some decoration work Used leisure club for swim and sauna, although the pool was quite shallow and small found that it was enough Couldn't fault breakfast although got quite busy as you would expect...

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Helpful?
Thank Jah R
Isle of Man, United Kingdom
Reviewed 3 days ago NEWvia mobile

Atmosphere awful Food from carvery very average and service dull and unprofessional Service generally shocking to point of being rude Had meal with my Dad but asked if we want to be billed separately .....why? Will I be back......no

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1Thank shambles10
Isle of Man, United Kingdom
Reviewed 5 days ago NEW

Stayed on a Saturday night we were rather disappointed by the view as although we paid extra to upgrade to a sea view there was a vast expense of unsightly flat, felt roof littered with bits of rubbish right in front of the window, the sea beyond that. The sleep quality was not great as other guests kept arriving at...

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Helpful?
1Thank CColl63
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Reviewed 1 week ago via mobile

I rang about booking a twin room to attend the IOM Health Department to provide legal training, explaining I needed a room which I could access in my wheelchair, and was assured that all twin rooms were accessible for wheelchairs. I then having had my booking to provide the training confirmed booked via the website a twin rom for 19/04/17...

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Helpful?
4Thank Paul C
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for your review, I am pleased that we have now resolved this when i came to see you in your hotel room. Again if you need anything else during your stay please just contact me. Gareth Capper General Manager

Buckton, New York, United States
Reviewed 1 week ago

This hotel is in a great location, great views of the bay. It has a lovely pool & steam room, sauna a little on the small side. Cafe over looking the bay attached to the pool area. Rooms are a little dated and in need of a refurb, however they are still ok. Rooms are very hot and no temperature...

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Helpful?
Thank Wendy M
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Devon
Reviewed 1 week ago

I stayed in this hotel about 8 years ago when attending a wedding, and although it is now owned by a different company it seems nothing has changed. The decor is tired and dated, the carpets could do with a really good clean. The car park is basically many, many potholes all connected. We had booked a sea view room,...

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Helpful?
1Thank MMackDevon
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Liverpool, United Kingdom
Reviewed 1 week ago via mobile

Came here with my fiancé and my daughter and the staff were great especially Veronica and Kwame. But the hotel is just dated the room did not have a clean feel about it not sure if it was the carpets or that it was very mis matched furniture wise. Just didn't feel fresh. We had breakfast every day and the...

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2Thank BillyS89
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Manchester, United Kingdom
Reviewed 1 week ago

So rude and unhelpful your on Holiday looking to enjoy yourself in which case don't go here unless you're willing to be humiliated and embarrassed by rude unhelpful staff who shouldn't be there if they don't want to help you

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1Thank mariacollette
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that...

Bengaluru, India
Reviewed 1 week ago

I went with a group of friends (12) to the isle of man for the easter break. This hotel was our stay for all 4 days. It is a pretty decent hotel and has good facilities like the pool, breakfast buffet, and casino (apparently the only casino in town). I think its Good enough for the price, it would have...

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Helpful?
Thank Venkatesh B
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Newton Aycliffe, United Kingdom
Reviewed 1 week ago via mobile

decided to book the hotel while staying with family on the island. we got a boring room facing the car park so paid the £10 supplement for a sea view. well worth it. room had a kettle, a rubbish hairdryer, bath tub and a comfortable bed. facing out into the bay! we didn't eat at the restaurant.. the health facilities...

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Helpful?
Thank Stuart007little
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: RM293 - RM501 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
8 questions
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Barrow in Furness
Halifax, United Kingdom
3 months ago
Burnley, England, United Kingdom
over a year ago
merseyside
2 days ago

See all questions (8)

Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for sea view otherwise you will overlook a horrible car park which looks like a demolition site!”
CColl63, 22 Apr 2017 | Read review
“sea view rooms are worth the extra”
  • sunrise
  • view at night
  • toward the ferry terminal
MMackDevon, 19 Apr 2017 | Read review
“Just don't go”
mariacollette, 18 Apr 2017 | Read review
“Sea View at front great , liked watching joggers dog walkers each morning”
busher1441, 15 Apr 2017 | Read review
“Go for the sea view rooms - the view is amazing”
mag074, 15 Apr 2017 | Read review
5 of 5