We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Palace Hotel & Casino

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN Palace Hotel & Casino
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

886 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 875: English reviews
Start your review of BEST WESTERN Palace Hotel & Casino
 Click to rate
Merseyside
Reviewed 2 days ago NEWvia mobile

I haven't came across customer service quite like it. The bar attendee actually rolled his eyes and sighed when we asked if we could pay the bill separately. He told us no because he was training and didn't know how too..... I ordered breakfast for 6.30am - 7am it turned up at 7.20am without an apology and a very grumpy...

 Report
Helpful?
Thank tootoo72
dartford
Reviewed 3 days ago NEW

I booked this hotel for an April holiday flying from Gloucester airport. Within days of booking and paying the airline was declared bankrupt! I rang the hotel and despite explaining circumstances beyond our control and our health not allowing us to travel to another airport a lot further away we hit a stone wall with the hotel. I understand that...

 Report
Helpful?
1Thank agrippina9
Liverpool, United Kingdom
Reviewed 4 days ago NEW

I searched online but got the best price for this hotel by booking directly with the hotel. I paid £72 for bed and breakfast for two in a twin room with sea view on a Thursday, for Friday and Saturday night it cost £85 for dinner, bed and breakfast per night. Incidentally, the DBB rate was cheaper than the B&B...

 Report
Helpful?
Thank Paula S
Liverpool, United Kingdom
Reviewed 6 days ago NEW

Travelled by bus from the airport to the hotel, stops right outside. Friendly reception desk staff put our cases in storage (it was too early to book in). The room was clean and big enough with a view over the car park at the rear. Breakfasts are good, with the usual traditional full English, together with Continental and healthy options....

 Report
Helpful?
1Thank Loiner527
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Warrington, United Kingdom
Reviewed 6 days ago NEWvia mobile

Came here on a Saturday for the night with family. This is one of the best best western hotels I've visited. The view of the sea is lovely, full cooked English breakfast was divine. We went for a swim Sunday morning and had the pool to ourselves looking out of the windows to the scenic view of the sea. At...

 Report
Helpful?
Thank lauraladybird
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Manchester
Reviewed 1 week ago

Stayed over here on business for a few days. The hotel isn't bad at all but it definately needs a bit of a facelift. I was given a room facing the sea, with a very small balcony. The rooms are ok, not massive but reasonably sized. One the good things is the TV's are modern so you can use your...

 Report
Helpful?
Thank xlnc007
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Wirral
Reviewed 1 week ago

listen this hotel needs some TLC but the staff I found very helpful and pleasant enough - but some of the others are great. Breakfast was very good with plenty of food and options. perfect also for the bus as teh stop is right outside. All in all it is fine budget hotel.

 Report
Helpful?
1Thank S_GIDDSS
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

nw england
Reviewed 1 week ago

I had booked 3 sea view rooms for 3 nights, the check in staff were pleasant and efficient and the rooms perfectly adequate . The hotel could maybe benefit from an upgrade but the bar and dining room were absolutely fine. We didn't use the casino or spa due to time constraints but the buffet breakfast was good and whilst...

 Report
Helpful?
Thank martinb821
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Douglas, United Kingdom
Reviewed 3 weeks ago

Decided to have lunch in the Palace Gym, had the BLT club sandwich with fries which was above average and very filing, the place itself is a little tired and could do with a good clean however it was ok, lovely views over Douglas bay.

 Report
Helpful?
1Thank davro71
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Reviewed 3 weeks ago

We had a three night stay over valentines weekend, lovely hotel inside although the outside could do with renovating. The rooms were nice, had everything we needed and the facilities and bar were great, the bar was very modern to make up for the outside of the building. We would stay again at the price we paid it was good...

 Report
Helpful?
Thank Jenna B
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

195 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (117)
Viewed
Hotel & Grounds (12)
Viewed
Bathroom (2)
Viewed
View from Room (25)
Viewed
Dining (8)
Viewed
Pool/Beach Area (5)
Viewed
Room/Suite (19)
Viewed
Other (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (78)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (56)
Viewed
Dining (13)
Viewed
Room/Suite (3)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Douglas hotels
1.0 km away
Sefton Hotel
Sefton Hotel
#11 of 22 in Douglas
563 reviews
1.4 km away
The Claremont Hotel
The Claremont Hotel
#3 of 22 in Douglas
339 reviews
0.3 km away
The Welbeck Hotel
The Welbeck Hotel
#1 of 22 in Douglas
340 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Ascot Hotel
Ascot Hotel
#2 of 22 in Douglas
328 reviews
0.0 km away
The Empress Hotel
The Empress Hotel
#5 of 22 in Douglas
522 reviews
13.6 km away
Adelphi Hotel
Adelphi Hotel
#10 of 22 in Douglas
140 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: RM287 - RM481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Priceline and Booking.com so you can book your BEST WESTERN Palace Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
7 questions
Ask a question
Barrow in Furness
Halifax, United Kingdom
2 months ago
Burnley, England, United Kingdom
over a year ago

See all questions (7)

Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask fior a high room”
 of 5 bubbles paulasP2208VJ, 21 Mar 2017 | Read review
“Ask for a sea facing rooms”
 of 5 bubbles xlnc007, 15 Mar 2017 | Read review
“suite is great value if you can get it”
 of 5 bubbles S_GIDDSS, 14 Mar 2017 | Read review
“Pay the extra for a sea view”
 of 5 bubbles martinb821, 14 Mar 2017 | Read review
“Away from the elevators and sea facing are better apparently”
 of 5 bubbles punters20142016, 26 Feb 2017 | Read review
5 of 5