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24/12/2017 25/12/2017
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    Best Western Palace Hotel & Casino

    Central Promenade, Douglas IM2 4NA
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    24/12/2017 25/12/2017
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     2 people are viewing this hotel
    US$69
    US$50
    SAVE US$19
    US$69
    US$50
    Traveller (155)
    Room & Suite (66)
    Dining (21)
    Overview
    • Excellent19%
    • Very good37%
    • Average29%
    • Poor10%
    • Terrible5%
    Travellers talk about
    “sea view” (140 reviews)
    “small balcony” (25 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Casino
    4.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (1,044)
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    1 - 5 of 1,032 reviews

    Reviewed 5 days ago

    After booking and paying the full amount for a 2 night stay. My son and daughter in law staying for a wedding on Sat 9th Dec Their flight from Dublin to IOM was cancelled at the last minute. Bad enough that they missed the wedding...More

    Thank germojo
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 4 days ago

    On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your frustration with this situation. However those are the terms agreed upon booking an advanced purchase rate that the rate is non-refundable or transferable which is stated...More

    Reviewed 1 week ago

    Stayed here for 7 nights December. Room was very good, clean, well serviced every day and nothing was too much trouble for a few extra bits . Room nice and warm. Paid extra for a front room which was worth it. Ensuite a bit small...More

    Thank Jennifer P
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 4 days ago

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments regarding the rooms and dining facilities. I am glad that you enjoyed your stay...More

    Reviewed 1 week ago via mobile

    Look if your looking for the Hilton you’ve come to the wrong place! Yes it’s dated yes it’s crying for an up date But it’s clean the staff are lovely & very helpful The bed is comfy & clean & the breakfast it’s a belter...More

    Thank Paco B
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 4 days ago

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I am pleased that you enjoyed seemingly every aspect of your stay with...More

    Reviewed 1 week ago

    We got off the bus from the airport which dropped us right to the hotel door. On entering to what looked to be a basement we had to make our way up to the first floor we noticed a very musty smell coming in form...More

    Thank jjbrien
    Reviewed 3 weeks ago

    I last stayed here some 20+years ago - from the outside, the hotel looks a bit dated and in need of modernisation. However, the excellent staff, and service and quality breakfast make up for any doubts you might have if you have prejudged the hotel...More

    Review collected in partnership with Best Western GB
    Thank jenniferrF371KG
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 2 weeks ago

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for kind comments regarding the service provided by our staff. Also I am glad that you found our...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Pool
    • Restaurant
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Casino and Gambling
    • Pool
    • Restaurant
    • Spa
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$58 - US$128 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Luxury Hotel in Douglas
    • #3 On the Beach Hotel in Douglas
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 133
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Hotwire, Travelocity, Cancelon and TripOnline SA so you can book your Best Western Palace Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • Isle of Man >
    • Douglas
    • Also Known As
    • Best Western Palace Hotel And Casino ,
    • Best Western Palace Hotel Douglas ,
    • Hilton Hotel Douglas ,
    • Hilton International Douglas ,
    • Hilton Douglas ,
    • Douglas Hilton ,
    • Best Western Palace Hotel & Casino Isle Of Man/Douglas
    Add Photo Photos
    Traveller (155)
    Room & Suite (66)
    Dining (21)
    Pool & Beach (7)
    Hotel & Grounds (134)
    Bathroom (5)
    Nearby
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    Ellan Vannin Metro Hotel
    620 reviews
    1.27 km away
     
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    Ask a question
    Questions & Answers
    benloz63
    18 October 2017|
    AnswerShow all 13 answers
    Response from hildawent | Reviewed this property |
    We go to the Casino often as we love the Chinese Restaurant Majestic which is sited in the Casino. Robert is very accommodating and provides the best Chinese on the Island. We finish our evening at the machines or tables in... More
    1
    Vote
    Adam S
    2 July 2017|
    AnswerShow all 5 answers
    Response from PalaceHotelManager | Property representative |
    Thank you for your question. There is not a dress code for the casino but most guest do tend to wear smart / casual We look forward to seeing you soon
    0
    Votes
    Zoediane10
    24 June 2017|
    AnswerShow all 15 answers
    Response from PalaceHotelManager | Property representative |
    Thank you for your question. We have hairdryers in every room. we look forward to seeing you soon and hope you enjoy the Isle of Man.
    1
    Vote
    Room Tips
    "Go for sea view to make the most of the scenery , don't go for a room at the rear as it's noisy at..."
    Read review
    "Ask for sea view"
    Read review
    "Sea view better but more expensive"
    Read review
    "If you can get a suite. very nice"
    Read review
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